Zdravo Jaro,
Komisija je stala na stranu kazina što me ne čudi, ali mi nisu poslali nikakav dokaz.
Evo njihovih poruka:
zdravo,
Hvala vam što ste kontaktirali Komisiju za igre Kahnavake (KGC).
Kontaktirali smo operatera koji je potvrdio da je vaš nalog trajno zatvoren zbog kršenja njihovih Odredbi i uslova, u vezi sa ometanjem ili prikrivanjem IP adresa koje se koriste za pristup sajtu:
12.10 Veb-sajt zadržava pravo, po sopstvenom nahođenju, da poništi bilo koji dobitak i izgubi svaki saldo (dobitke i depozite) na vašem nalogu za klađenje, da raskine Ugovor i/ili da suspenduje pružanje Usluga ili deaktivira vaš nalog ako:
i) identifikujemo da ste prikrili, ili ometali, ili preduzeli korake da prikrijete ili ometate, na bilo koji način IP adresu bilo kog uređaja koji se koristi za pristup našem sajtu (kao što je korišćenje virtuelne privatne mreže „VPN")
ii) primetimo da je klijent koristio falsifikovana dokumenta (fotografije, skenirane dokumente, snimke ekrana itd.) tokom postupka verifikacije ili u bilo kom trenutku kada je Ugovor aktivan
iii) postoji osnovana sumnja da ste počinili ili pokušali da izvršite zloupotrebu bonusa, bilo sami ili kao deo grupe
iv) da ste umešani u bilo kakvu prevaru, tajni dogovor, nameštanje ili drugu nezakonitu aktivnost u vezi sa vašim učešćem ili učešćem trećih strana ili koristite bilo koje metode ili tehnike ili hardverske uređaje potpomognute softverom za vaše učešće u bilo kojoj od usluga koje pruža Veb stranica .
Na osnovu njihovog pregleda, utvrđeno je da ste se prijavili sa više IP adresa i po završetku njihove istrage, doneta je odluka da se vaš dobitak zapleni.
Štaviše, želimo da vas podsetimo da je Nalu kazino diskreciono pravo sa kim izaberu da komuniciraju na svojoj platformi u skladu sa svojim Uslovima i odredbama:
12.11 Veb lokacija zadržava pravo da zatvori postojeće naloge bez objašnjenja. U ovom slučaju, ili u slučaju zatvaranja računa od strane klijenta, ceo iznos će biti isplaćen osim ako se sumnja na bilo kakvo lažno (npr. arbitraža, itd.) ponašanje. U slučaju lažnog ponašanja, dobici će biti poništeni, a depoziti će biti vraćeni nakon što odbijemo odgovarajuće administrativne i transakcione naknade i sve naknade koje je Veb stranica u obavezi da plati nadležnim organima zbog žalbe korisnika. Veb-sajt takođe zadržava pravo da prijavi nadležnim organima, ako je bilo koji kupac umešan u bilo koji oblik sumnje na prevaru.
Verujemo da je ovo donelo jasnoću vašem upitu i smatraćemo da je ovo pitanje zatvoreno.
Zatim 2. poruka:
zdravo,
Hvala vam što ste se obratili Kahnavake komisiji za igre na sreću (KGC).
Razumemo da se možda ne slažete sa odlukom. Međutim, nakon pažljivog pregleda i razmatranja, naša odluka i dalje stoji i odluka je konačna.
Pored toga, nećemo nastaviti nikakvu dalju komunikaciju u vezi sa ovim pitanjem.
Što se tiče dupliranih igara, operater je kontaktirao provajdera igara i vratiće se čim dobije bilo kakvu informaciju.
Srdačan pozdrav,
Ne vidim nikakve dokaze u ovim porukama, samo ponavljaju isto kao kazino.
Tako da želim da otvorim žalbu iako neću dobiti svoje dobitke, želim da vidim dokaz koji imaju. Znam da sam nevin i dokaz mogu samo oni da prikriju
Čudno, na prvom mejlu su mi ostavili 50 evra na računu, a sada odjednom nakon što je bio otvoren 2 nedelje, moj nalog se zatvorio.
Povezao sam se sa njihovom veb lokacijom koristeći svoj računar i telefon, koji oba imaju različite provajdere veze, ali obe veze su švajcarske i nisam koristio vpn.
Igrao sam u Ritz kazinu i bitspin365 kazinu iste noći i mogu da pitam ta 2 kazina da potvrde da nisam koristio vpn te noći kada sam igrao na nalukazinu.
Želim da uložim žalbu da vam pošalju dokaz jer stvarno želim da vidim, a čak i da vam ga pošalju, i dalje tvrdim da sam nevin, nikada nisam koristio vpn da igram u kazinu.
Hello Jaro,
The commission took casino side which doesn't surprise me but they didn't send me any proof.
Here are their messages:
Hello,
Thank you for contacting the Kahnawake Gaming Commission (KGC).
We have contacted the operator who confirmed your account has been permanently closed due to a breach in their Terms and Conditions, concerning the interference with or disguise of IP addresses used to access the site:
12.10 Website reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Website.
Based on their review, it was determined that you had logged in from multiple IP addresses and upon completion of their investigation, the decision was made to confiscate your winnings.
Furthermore, we would like to remind you it is at Nalu Casino’s discretion whom they choose to interact with on their platform as per their Terms and Conditions:
12.11 Website reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer the full balance will be paid out unless any fraudulent (e.g. Arbitrage, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be refunded after we deduct the corresponding administrative and transaction fees and any fees that Website is obliged to pay to the competent authorities due to a customer’s complaint. Website also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.
We trust this has brought clarity to your inquiry and we will consider this matter closed.
Then 2nd message:
Hello,
Thank you for reaching out to the Kahnawake Gaming Commission (KGC).
We understand that you may not agree with the decision. However, after careful review and consideration, our decision still stands and the decision is final.
Additionally, we will not continue any further communication regarding this matter.
With regard to the duplicated games, the operator has contacted the game provider and will revert back as soon as they have any information.
Kind Regards,
I do not see any proofs in these messages, they are just repeating the same like the casino.
So i want to open a complaint even though i will not receive my winnings, i want to see the proof they have. I know i am innocent and the proof could only be disguised by them
Weirdly, on the first email they left 50 euros on my account, now suddenly after it was open for 2 weeks, my account got closed.
I connected to their site using my computer and my phone, which both have a different connection provider but both connections are swiss and i didn't use vpn.
I played on ritz casino and bitspin365 casino that same night and i can ask those 2 casinos to confirm i didn't use vpn that night when i played on nalucasino.
I want to make a complaint so they send you the proof because i really want to see, and even they send you one, i still claim that I'm innocent, i never used vpn to play on a casino.
Automatski prevedeno:
