Betfokk prevara sa povlačenjem i podrškom (strana 27)

Hello Jaro,

The commission took casino side which doesn't surprise me but they didn't send me any proof.

Here are their messages:

Hello,

Thank you for contacting the Kahnawake Gaming Commission (KGC).

We have contacted the operator who confirmed your account has been permanently closed due to a breach in their Terms and Conditions, concerning the interference with or disguise of IP addresses used to access the site:

12.10 Website reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")

ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group

iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Website.

Based on their review, it was determined that you had logged in from multiple IP addresses and upon completion of their investigation, the decision was made to confiscate your winnings.

Furthermore, we would like to remind you it is at Nalu Casino’s discretion whom they choose to interact with on their platform as per their Terms and Conditions:

12.11 Website reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer the full balance will be paid out unless any fraudulent (e.g. Arbitrage, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be refunded after we deduct the corresponding administrative and transaction fees and any fees that Website is obliged to pay to the competent authorities due to a customer’s complaint. Website also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.

We trust this has brought clarity to your inquiry and we will consider this matter closed.

Then 2nd message:

Hello,

Thank you for reaching out to the Kahnawake Gaming Commission (KGC).

We understand that you may not agree with the decision. However, after careful review and consideration, our decision still stands and the decision is final.

Additionally, we will not continue any further communication regarding this matter.

With regard to the duplicated games, the operator has contacted the game provider and will revert back as soon as they have any information.

Kind Regards,

I do not see any proofs in these messages, they are just repeating the same like the casino.

So i want to open a complaint even though i will not receive my winnings, i want to see the proof they have. I know i am innocent and the proof could only be disguised by them

Weirdly, on the first email they left 50 euros on my account, now suddenly after it was open for 2 weeks, my account got closed.

I connected to their site using my computer and my phone, which both have a different connection provider but both connections are swiss and i didn't use vpn.

I played on ritz casino and bitspin365 casino that same night and i can ask those 2 casinos to confirm i didn't use vpn that night when i played on nalucasino.

I want to make a complaint so they send you the proof because i really want to see, and even they send you one, i still claim that I'm innocent, i never used vpn to play on a casino.

I'm afraid that if you want to open a complaint and our team finds out that the licensing authority has ruled in favour of the casino, there is nothing more that can be done. They are basically the highest and we are not going to change their decision. So the case would not be dealt with further by our team. 

If by some chance it does get further in this case (which it won't) when the casino provides some evidence, we can't just show it to the players. You would also probably get an explanation of what you violated and why it was decided the way it was. 

So like I said, you wouldn't get very far.

Hey hoping for some peace of mind, I stupidly didn't read any reviews regarding betfoxx and I am currently waiting for £5500 in several pending withdrawals. The 1st one has been pending since 27th November. What's my chances of getting money? My account is fully verified aswell.

Hi.

You’ll definitely get some of it, Just try to be patient, but keep chatting to support so they can push it through. I’ve been paid out £2k in total and received every withdrawal.

Also depends on how much you’ve deposited. Have T & C where you can’t withdraw more than 250% of your deposits.

I was very skeptical for along time with this casino and threaten them multiple occasions, but Its a new site and got some things wrong especially bonuses and no wagering requirements and had a massive influx of withdrawals, but let me just say there’s a lot worse out there right now and these from MY experience pay out.

Good luck

Andy

So I've only deposited £410 in total so no way I'm getting all my withdrawals. Absolutely gutted! I don't want to just play it all. Could I deposit not play then request withdrawal

I just wait first, get your first two £500 withdrawals approved and then see what happens with your next ones, how I worked it out was for every £500 you’d need to have deposited £200. Try not to play any of it.

Yeah that’s an option to deposit, but I’m sure you will have to wager it once tho. But I wouldn’t do that just yet.

frankly its shocking and Hopefully them conditions have been removed.

Also I’ve deposited just £50 before and won £500 and received it within a week.

So the £250% of deposits might not be a thing now, since they’ve increased Their wagering requirements and reduce the bet stake on free spins etc..

I'm also wondering if cancelling a withdrawal is the same as depositing, because I've cancelled a couple and won more so been able to withdraw again and my cashback balance still goes up and that's without deposits only cancelling a withdrawal if you know what I mean.

If you cancel withdrawals, you can prolong the whole process as there will always be a new waiting period when you make a new withdrawal. Try not to gamble with money and let the withdrawal go through and everything will be fine. If it does, then you can decide if it will still be good to play at this casino.

I got my 1st £500 withdrawal approved and in my account yesterday morning, I got an email from them saying they are behind with withdrawal rand working to catch up.

That's pretty good news. What you were told has been said by many players before you, so it's not surprising. But when you get the money gradually it's probably the most important. How many withdrawals are you waiting for and what payment method have you chosen?

I have 8 pending in total for 4k and withdrawing via debit card. I hate how can only get it in dribs and drabs and weeks after when other online casinos do it within a day without the strict limits.

Oh, that's enough. We'll see what style they'll continue now and if they'll come at least at some of the same time. 

Feel free to keep me posted on developments.

Did anyone withdraw to card I got an email saying ‘your account has been verified and your withdrawal will be processed soon’ but feel like it’s going to get knocked back and they say needs to be crypto and will take ages again

I don't have crypto only use normal bank debit cards, I received my 1st withdrawal a couple of days ago. Still waiting on 8 more getting approved.

How long did it take that to come through I got verified fully yesterday and they said on email it will be processed soon, good luck on the other ones think they will try mess you round for them

I got fully verified as soon as 8 opened an account with them as I just got it done, but they sent me an email on Saturday afternoon saying I needed to send another picture of my debit card even though I already had, so spoke to live chat and sent another through them. It took 2 weeks from requesting my 1st withdrawal to recieving it on Saturday tea time. But no idea when il get the others, they say up to 15 working days which is ridiculous to wait 3 weeks for money you've won right?

I spoke to them about my concerns of them not paying out and they just sent an email back reassuring me I will receive my funds they are really busy with a backlog. Fingers crossed will receive it soon. This Saturday is 3 weeks for two of my withdrawals that are pending.

15 days just for one! That fills me with no hope haha

seems like everyone else on their thread received their other one after the deadline so you may have hope for them still, haven’t got one yet

What I really don't understand is, how difficult can it be for them once they are in a player's account to approve a withdrawal why not approve a couple at a time.

Hello, does this mean that you had to provide some documents to the casino and now you are waiting for the result? Or are they verifying something else?