Betnuvo Casino - opšta diskusija

Hello, I see you've got yourself into an uncomfortable situation. 

But I must disappoint you that we do not deal with sports betting, because we do not have experts in it and we do not have a branch. So I'm sorry we won't be able to help you. 

However, maybe at least a little assistance could be that I have some links to sites where sports betting is dealt with and you could try to file a complaint there. 

Here are the links:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Anyway, I find it quite strange that first the smallest odds allowed were 1,30 and then it changed to 1,40. Didn't you have a screenshot of the older terms somewhere ? I guess that's why I would be discouraged to play with the bonuses because I feel that sometimes such cases can happen and it wouldn't please me. 

So if you decide to complain, be sure to let me know how the situation develops. 

just to inform people, i would recommend they stay well clear of this casino, they are at the very dodgy end of the scale, no license, terrible slow customer service with pretty much non exsistant replies from them, and like others have stated in complaints on trustpilot, if you have a gambling problem, they will do everything in their power NOT to close your account down, even when you request an exclusion. gambling here is just not worth the risk to your mental health, and the stress of not getting paid out, unless you are willing to wait months of mind games from them.

Thank you for caring and providing the information. Have you gotten some experience from this casino that you would like to share or get help with?

you are very welcome, its my pleasure to give reviews and share my own personal experiences with you and others on this community. Nothing i need help with, as i stopped playing at this casino, but the main issues i faced at betnuvo.com was firstly, they do not hold a license, and when i asked them about this, they refuse to give a comment on the matter. Secondly, they forced a deposit bonus on to me, which i did not want, and i did not see any option to decline/disable bonuses, so it automatically went in to my account balance, the problem with this was, they have a very high wagering requirement you must meet, before you can even withdraw any real money. thirdly, i asked them to close my account due to not wanting to bet on their site anymore, and i also told them i was gambling too much and felt like i wanted to fully self exclude, the person in the live chat support said, "you must email us informing us you want to close your account" after many emails over the course of a week, i did not get any reply from them at all, and even to this very dauy., im still able to log in to the account which they have not closed down. all of these problems combined together, makes this for me a very shady casino to play at. they currently have a 6.2/10 rating on here so far, which i fully understand why you give them that, due to there not been many reviews about this company yet, but i feel over time this rating will go even lower, because they dont seem geuine to me and probably are just created in order to take peoples money and never pay out.

Normally, I would be glad the Safety Index meets the casino's "qualities," but when you put it from the player's perspective, like you just did, the feelings are quite the opposite.

Forcing players, especially on a softaware level, to take bonuses is not a good idea; forcing them to take disadvantageous bonuses is unfair, I'd say. The lack of cooperation when someone asks for account closure is the worst part! Would you perhaps be interested in submitting a complaint? We may at least try to help you close the account and investigate their efforts and fairness along the way.

Let me know whether it piques your interest.

yes i think i will go ahead and make the official complaint, might as well, and lets see if they actually make contact with you or myself and close the account. thanks again

You're welcome, then please let me know how it turns out. 🙂

Good afternoon, I'm having the worst experience I've ever had in a casino with Betnuvo, I made a bet in which the team in question didn't finish the match and it was canceled, anywhere else this would be an instant refund, but no, here they decided to take my money. In addition, the live chat is extremely unpleasant and rude, they are not even on the same page, they say different things to each other. I hope this is resolved quickly.

Boa tarde, estou a ter a pior experiência que alguma vez tive num casino com a Betnuvo, fiz uma aposta na qual a equipa em questão não acabou a partida tendo sido a mesma cancelada, em todo o lado isto seria um refund instantâneo, mas não, aqui decidiram ficar com o meu dinheiro. Para além disso o live chat é extremamente desagradável e rude, não estão sequer na mesma página, dizem coisas diferentes uns dos outros. Espero que isto seja rapidamente resolvido.

Definitely not recommended. Its SCAM. The casino has no license, so it is not regulated by anyone, the chat support is annoyed and slow; not to mention the email responses (absolutely none). If you look at win history (down on their webpage), you'll see that you're actually playing yourself and alone. Unreal winnings so they can circle the money. This company has terrible ratings on almost all review sites, so don't be fooled by the rating on trustpilot - it's absolutely meaningless. Oh, and you'll wait more than 72 hours for "account verification"....and then you'll never see the withdrawals anyway :D Fortunately, I only invested 20 EUR in the game, you guys better not even register there ;)

Hi, do you also deal with them somehow or do you try to at least ? I know that sometimes when I do bet it is as you say, but somewhere it may not be like that according to what you describe. Did they also explain it to you or show you somewhere how they have it covered ? 

I see that a lot of complaints against this betting site has not been resolved due to lack of cooperation from the betting site themselves. Has anyone had anything positive happen with them at all? They are saying they are "reviewing my account history" as I have been winning a lot of sports bets recently and accumulated a large pot. It means I can not access anything on there other my account details and transaction history. I can not place any bets or use their casino facility. I have sent all necessary paper work to the email address that doesn't seem to ever respond to you and the live chat is no use.

I would be interested to hear from anyone who has successfully managed to have any winnings withdrawn.

May I ask how long this is going on for, please? When exactly have you started the verification process?

It is nothing unusual that the casino would not allow a player to access his account while they are investigating. The main thing is to inform the player about it, though.

I sent the documents on Friday, their website states 72 hours. My account was blocked on Sunday. I was onto their live chat just now however was cut off with the message user is now blocked. I can still sign into my account and see my balance but just can't access any of their sportsbetting or casino areas. The live chat function button is no longer there either funnily enough. They obviously don't want me to keep messaging them.

Hi!

I agree you made a very good point. I'm not in any case trying to make the casino look good. If I apply cold logic to this situation, I assume the casino truly does not want you asking questions. Aside from keeping the communication channels open while the account is being investigated, they avoid questions by preventing "attacks"—by muting your chat.

Sad to see no need for making you feel like a customer or easing your stress from things unknowing. This is, in my opinion, a bad call. What do the majority of players do in similar situations? I believe that most players attempt to find a place to voice their complaints, often anticipating the worst. The worst part is that it all quite fits the terribly low Safety Index this casino has earned. 🙁

The live chat function came back yesterday but account is still "under review". It has been over 72 hours now. I can see full ticks for my verification so that seems to have been done though no email to confirm this and they wouldn't confirm that on the live chat either instead they said I would have to email them to ask that....why?.

My stance is if they are going to block me and avoid me being able to try and withdraw funds then why not just block my account completely. I'd rather them just do that so I know that they are crooks.

I believe it is because the live chat many times doesn't have any information regarding withdrawals or the investigation, you know. That is why the best way to get any information is by email. The support should reply to you with some updates.

So, have you tried to contact them already?

This 'casino' is a scam of the highest degree. Deposited £75, won 2.2k, got fully KYC verified with them, and they've refused my withdrawal 8 times. They told me the address bar is for 'your bank details/IBAN/card number' as all they have on the withdrawal page is the amount and address. So I've tried my IBAN twice, rejected both times. Card details (same one I KYC verified with) rejected both times. Customer service is completely ignoring my emails. This is straight up theft from this fake scam casino run by absolute scumbags of the highest degree. They have lots of affiliates giving them fake reviews 'editors choice' awards and so on. As seen here, lots of others have had the same experience, same on trustpilot, amongst all the paid 5 star reviews that are clearly fake. F*** these parasites.

Well, this must be a living hell. I'd like to extend this as a warning, though, because we are talking about an unlicensed casino with an extremely low Safety Index.

Since it is not licensed at all, I would not be very surprised to see that the casino does not very much aim for the resolution. 🙁

Sadly, thanks to the UKGC limitations, we are unable to show you its safety review. Feel free to use a VPN set to Algeria for example; you should see their true colors:

https://casino.guru/betnuvo-casino-review#tab=js-tab-reputation

Thanks for the reply. I have to ask, why has their rating gone up from 1.6 to 1.7?

They've just closed my account down and voided the balance. After weeks of no replies, only when they were eager to get my KYC details were they quick to reply. 15 rejected withdrawal attempts. no explanation. every method available. Legitimate winnings of over £2k voided. I am definitely now more cautious moving forward. Totally unacceptable