pre 1 godinu
Hello CasinoStreamer88, can you please share your email address, so that we can take a look at this?
Kind regards,
Ramu
BitWin Casino - opšta diskusija (strana 2)
pre 1 godinu
Zdravo dragi BitVin & Ramu !
Želeo bih to da uradim, ali koristim svoju privatnu adresu e-pošte koju ne želim da otkrivam ovde.
Napisaću e-poruku BitVin podršci sa ključnom rečju „Neuspela plaćanja"
Srdačan pozdrav!
Automatski prevedeno:
pre 1 godinu
Hello,
Thank you, I will be waiting for the information and I will get back to you as soon as possible.
Kind regards,
Ramu
1
pre 1 godinu
Hello there!
Sorry for the delay in my answer, So I have had a chat with our Level2 and they have asked if you can try with another payment method, do you get the same error? We have also escalated this to our payment team who will take a look at this as soon as possible. Please let me know if you have success with another deposit method?
I will get back to you as soon as I get in touch with you as soon as I get information why are the deposit failing.
Kind regards,
Ramu
2
pre 1 godinu
Zdravo Ramu!
Nema problema, odgovaraju prilično brzo 🙂
Nažalost, problem i dalje postoji sa svim mojim depozitima bez obzira koji metod odaberem.
Takođe sam pokušao da koristim različite pretraživače i uređaje, ali nažalost postoji isti problem.
Ažurirano od strane autora pre 1 godinu
Automatski prevedeno:
pre 1 godinu
Hello all,
As the Casino Rep for BitWin, I would love to help solve this issue. Can you please share your email address with me, or then maybe Radka can message me privately?
Lets solve this together, as there is no need for a complaint.
Kind regards,
Ramu
BitWin Casino Rep
pre 1 godinu
I'm sorry - this is an open forum - it does not support Pm or DM.
I'm not allowed to provide any casino rep with a player's detail. You are free to ask players here and provide your direct email address, perhaps?
If you wish to support players, you are most welcome! Just use the reply button, please 🙂
pre 1 godinu
My withdrawal is taking 5 days now, despite being verified. I asked their support but they're just asking me to come back later..
pre 1 godinu
Honestly, if it's not more than 2 weeks, then I'd just suggest you to come to the chat and remind yourself about every 2nd day. Have you made any withdrawal in the casino before or is it your first withdrawal?
pre 11 meseci
Dobio sam bonus od 200 EUR od Bitvin-a.
Igram u onlajn kockarnicama već 15 godina, pa sada znam kakvi su uslovi bonusa.
Prvo sam igrao JetKs, kladeći se na 5 EUR za svaki džet (= jedna opklada), i tamo nisam baš ništa dobio. Na Book of Sun sam ponovo igrao sa ulogom od 5 EUR i igrao kroz bonus i onda imao 2250 EUR. Hteo sam da isplatim ovaj novac.
Bitvin je otkazao isplatu i rekao da sam igrao sa ulogom od 15 EUR. U uslovima bonusa samo je navedeno da ulog ne sme biti veći od 5 EUR. JetKs je igra u kojoj 3 mlaznjaka pokreću i padaju nezavisno jedan od drugog ili ne. Uporedivo sa 3 pojedinačne opklade na fudbal. Možete pobediti u jednoj igri, a izgubiti druge dve - ili izgubiti sve 3. Tako se postupa i na drugom sajtu gde sam, na primer, igrao Aviator. Ovo su opklade koje se igraju nezavisno jedna od druge. U uslovima bonusa nema ništa o tome - samo stoji da vam nije dozvoljeno da se udvostručite nakon runde igre. Nisam mogao da pročitam ništa o ovome iz uslova i odredbi.
Nisam baš ništa osvojio ni na JetKs-u. U međuvremenu, samo da budem na sigurnom, ponovo sam pitao u ćaskanju, takođe o drugom pitanju, a Bitvin je navodno intervjuisao menadžera - nije imao nikakvih briga.
Bitvin-ov pristup je zaista sramota - poznato je da kazina zadržavaju isplate i da im treba zauvek za proveru. Ali činjenica da se uslovi bonusa jednostavno tumače onako kako želite je na ivici prevare.
Već sam podneo žalbu. Šta misliš?
Automatski prevedeno:
pre 11 meseci
Hello, I would start first with the max bet and how we are approaching this. Our position is closely explained in Fair Gambling Codex. The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, from what you write, I understand that you placed 3 bets on jets of €5 each in the game and therefore the casino accused you of exceeding the max bet, since apparently the casino counted them as one bet in total.
I'm not sure how this bet will be evaluated but if you didn't find anything in the terms and conditions and you think it's as you say, then it's the right step to file a complaint.
Anyway, now we will have to wait and see where our team gets to, because I saw that you wrote that you sent Veronica everything she needed. If you have an update, don't hesitate to share it, because I'm curious to see how it all turns out. Would that be possible ?
1
pre 11 meseci
Prvo, želeo bih da naglasim da sam imao samo gubitke na jetKs3, tako da ove runde nisu bile odlučujuće za moj konačni profit. Drugo, želeo bih da podelim kratak opis igre:
„Igranje JetKs3 prati osnovnu formulu igre Crash, ali ovde postoji lep preokret. Dok vam većina aktuelnih Crash igara omogućava da položite do dve opklade u rundi igre, JetKs3 vam zapravo omogućava da položite do tri opklade u jednom potezu. Još bolje, kladite se na odvojene borbene avione, što je velika razlika u odnosu na sve ostale Crash igre. Uvek se kladite na jedan objekat tamo, pa ako se sruši rano, nemate sreće, čak i ako ste stavili dve opklade umesto samo jedne. Ovde, međutim, ako prerano izgubite borbeni avion, još uvek imate do dve druge šanse!"
https://slotcatalog.com/en/slots/JetKs3
Na ovoj stranici takođe možete videti da postoje 3 mlaza koji poleću nezavisno jedan od drugog. Uporedivo sa 3 pojedinačne sportske opklade koje počinju nezavisno jedna od druge.
Dao sam svu dokumentaciju, još čekam svoju listu transakcija, da vidimo šta će izaći. Na spisku možete videti da sam u ovoj utakmici imao samo poraze.
Ažurirano od strane autora pre 11 meseci
Automatski prevedeno:
pre 11 meseci
They have a pretty good welcome package with a 100% + 100 FS on the first and third deposit, with a 50% + 75 FS in between so I registered to check which RTP versions of the slots they were offering, and it wasn't terrible: they appear to have the better versions on Pragmatic and BGaming. NLC was at lowly 94% though.
Bonus terms seem reasonable enough.
However, their slot selection is absolutely minimal! They don't even have Buffalo King Megaways! Or Big Bass Bonanza! And no Punk Rocker for that matter.
Either that, or a lot of games somehow aren't showing for me. Surely, they can't have so few games?
There is no NOK currency available, which is most relevant for me, and they don't offer Mastercard deposits either.
Shame.
1
pre 11 meseci
Prvo, želeo bih da naglasim da sam imao samo gubitke na jetKs3, tako da ove runde nisu bile odlučujuće za moj konačni profit. Drugo, želeo bih da podelim kratak opis igre:
„Igranje JetKs3 prati osnovnu formulu igre Crash, ali ovde postoji lep preokret. Dok vam većina aktuelnih Crash igara omogućava da položite do dve opklade u rundi igre, JetKs3 vam zapravo omogućava da položite do tri opklade u jednom potezu. Još bolje, kladite se na odvojene borbene avione, što je velika razlika u odnosu na sve ostale Crash igre. Uvek se kladite na jedan objekat tamo, pa ako se sruši rano, nemate sreće, čak i ako ste stavili dve opklade umesto samo jedne. Ovde, međutim, ako prerano izgubite borbeni avion, još uvek imate do dve druge šanse!"
https://slotcatalog.com/en/slots/JetKs3
Na ovoj stranici takođe možete videti da postoje 3 mlaza koji poleću nezavisno jedan od drugog. Uporedivo sa 3 pojedinačne sportske opklade koje počinju nezavisno jedna od druge.
Dao sam svu dokumentaciju, još čekam svoju listu transakcija, da vidimo šta će izaći. Na spisku možete videti da sam u ovoj utakmici imao samo poraze.
Automatski prevedeno:
pre 11 meseci
I understand this game and the description. I looked at it and I think the casino treats it as one game round even though you can bet on each jet separately. At least that's what it looks like to me since you were accused of going over the max bet.
For now I don't want to jump to any conclusions and we will wait for the case to develop. It's great that you provided evidence and when you get more, be sure to add it to Veronika.
However, I am quite curious how this will all turn out in the end. I will be waiting impatiently.
pre 11 meseci
They have a pretty good welcome package with a 100% + 100 FS on the first and third deposit, with a 50% + 75 FS in between so I registered to check which RTP versions of the slots they were offering, and it wasn't terrible: they appear to have the better versions on Pragmatic and BGaming. NLC was at lowly 94% though.
Bonus terms seem reasonable enough.
However, their slot selection is absolutely minimal! They don't even have Buffalo King Megaways! Or Big Bass Bonanza! And no Punk Rocker for that matter.
Either that, or a lot of games somehow aren't showing for me. Surely, they can't have so few games?
There is no NOK currency available, which is most relevant for me, and they don't offer Mastercard deposits either.
Shame.
pre 11 meseci
Hey. Thank you for quite useful information. So is this casino the one for you to try or do you find another one based on what you described ?
Regarding the RTP, what was the RTP of Pragmatic and BGaming ?
As for the games themselves, did you ask the live chat if they have such a limited selection or are they just not showing up as you mentioned ?
pre 11 meseci
Naravno, kazino to računa kao rundu. Međutim, ja to vidim drugačije i to nije navedeno u uslovima. Postoje 3 nezavisna mlaza. Da sam znao da će se ovo rešiti na ovaj način ili da sam mogao da pročitam ovo iz uslova, nikada ne bih igrao na ovaj način. Kao što sam rekao, igram onlajn kazina 15 godina i nikada nisam imao problema sa bonusom. Takođe bih želeo ponovo da napomenem da sam ionako pretrpeo gubitke samo sa JetKs3.
Nikada ne bih prekršio nijednu tačku u uslovima kada su u pitanju bonusi.
između ostalog:
Tražio sam samo jednodnevnu istoriju igre od bitvin-a, oni su odmah tražili od mene neformalnu aplikaciju u skladu sa GDPR-om i tvrdili da imaju 30 dana da to urade. Dakle, ovaj prenos može potrajati.
Dama u osnovi ima najbolja kazina, brze isplate, dobru podršku - ali Bitvin je ovde verovatno izuzetak. Možda bi oni koji su odgovorni za Damu trebalo da budu odgovorni ovde da revidiraju odredbe i uslove, jer Bitvin očigledno i dalje pravi mnogo grešaka i takođe izgleda da ima jako lošu podršku kada čitam recenzije na Internetu.
Automatski prevedeno:
pre 11 meseci
Uzgred: njihovo je pravo da kazino ima ovo gledište. Međutim, to nije jasno iz njihovih uslova. Njihov argument nije jasan iz ovih.
Već sam razgovarao sa poznatim advokatom i objasnio mi situaciju. On takođe vidi moju tačku gledišta kao koherentniju, pogotovo što s jedne strane nisam dobio nikakav odgovor o ovome u ćaskanju, ionako nisam generisao nikakav dobitak iz igre i uglavnom što se ovo ne može pročitati iz uslova. Ovo bi trebalo da bude dovoljan argument, rekao je on. Kazino je dužan da stvori jasne i transparentne uslove bonusa i ne može to preneti na igrača. Pravilo makbet 5 EUR je jasno, 5 EUR po okretu u igri, ali ovde su to 3 okretanja. Zbog prirode igre, oni se ne mogu sabirati.
Automatski prevedeno:
pre 11 meseci
I know exactly where you are going with this and it makes sense what you are saying. I think it should be clearly explained so that similar situations can be avoided. From my point of view, this case could be handled separately, but since I am an admin and not a complaints specialist, I am not sure how it will really be. So we will see what Veronika has to say.
As for the game history, it's a pity that it can take so long, but maybe you can get it sooner.
Anyway, the more we talk about it, the more I'm interested in this case, so if you have any new information, don't hesitate to let me know.
1
Obrisan
Post od bitwinnlcn je obrisan
pre 11 meseci
Dobio sam bonus od 200 EUR od Bitvin-a.
Igram u onlajn kockarnicama već 15 godina, pa sada znam kakvi su uslovi bonusa.
Prvo sam igrao JetKs, kladeći se na 5 EUR za svaki džet (= jedna opklada), i tamo nisam baš ništa dobio. Na Book of Sun sam ponovo igrao sa ulogom od 5 EUR i igrao kroz bonus i onda imao 2250 EUR. Hteo sam da isplatim ovaj novac.
Bitvin je otkazao isplatu i rekao da sam igrao sa ulogom od 15 EUR. U uslovima bonusa samo je navedeno da ulog ne sme biti veći od 5 EUR. JetKs je igra u kojoj 3 mlaznjaka pokreću i padaju nezavisno jedan od drugog ili ne. Uporedivo sa 3 pojedinačne opklade na fudbal. Možete pobediti u jednoj igri, a izgubiti druge dve - ili izgubiti sve 3. Tako se postupa i na drugom sajtu gde sam, na primer, igrao Aviator. Ovo su opklade koje se igraju nezavisno jedna od druge. U uslovima bonusa nema ništa o tome - samo stoji da vam nije dozvoljeno da se udvostručite nakon runde igre. Nisam mogao da pročitam ništa o ovome iz uslova i odredbi.
Nisam baš ništa osvojio ni na JetKs-u. U međuvremenu, samo da budem na sigurnom, ponovo sam pitao u ćaskanju, takođe o drugom pitanju, a Bitvin je navodno intervjuisao menadžera - nije imao nikakvih briga.
Bitvin-ov pristup je zaista sramota - poznato je da kazina zadržavaju isplate i da im treba zauvek za proveru. Ali činjenica da se uslovi bonusa jednostavno tumače onako kako želite je na ivici prevare.
Već sam podneo žalbu. Šta misliš?
Automatski prevedeno:
pre 10 meseci
Hello
Thank you for telling us about your experience at BitWin. We are sorry that it was not satisfactory, particularly in regards to your withdrawal request.
We confirm that when you make a withdrawal request, our financial services analyse the request, and specifically check your gaming sessions. It was indeed detected that at least one bet did not respect the bonus terms and conditions of the casino since €15 was bet in a single game round on the JetX3 game. Our bonus terms and conditions clearly state: "The maximum bet while wagering is 5 EUR or equivalent." Each round of the JetX3 game allows you to place 3 bets. However, these 3 bets are made within the same round. The outcomes of the 3 rockets are independent, but they result from the triggering of the same game round, which is why your bet is recorded as €15, and thus exceeding the maximum bonus bet.
We apologise for the inconvenience this has caused you. If you have any doubts about any of our games in regards to bonuses, please contact our customer service team so that we can give you all the information you need before you start playing.
We strive to provide all our players with a positive gaming experience, so we will take the comments made in this thread under consideration to prevent any further misunderstanding regarding bets made specifically on crash games in future.
If you would like to discuss this further, or if you have any other questions or suggestions, please do not hesitate to contact us via Customer Services.
Thank you for your understanding.
pre 10 meseci
Ne morate ponavljati ono što je već jasno.
Vaši uslovi i odredbe jednostavno se ne odnose na ovu konkretnu igru. Možete to tako tumačiti, to je vaše pravo. Međutim, prema vašim uslovima i odredbama, ovo se može tumačiti drugačije - advokat kojeg sam kontaktirao potvrdio je moje gledište.
Međutim, ako kazino počne da traži nešto kada pobedite samo da bi izbegao isplatu, onda morate da upozorite na kazino.
Što se mene tiče, mogu samo da upozorim da se ne igram sa vama, iako sam imao dobra iskustva u drugim Dama kazinima.
- Skoro 100% dobitaka dolazi iz igre Book of Sun
- Igrao sam nekoliko rundi 3k5€, nisam znao za to, nisam shvatio da ste tako tumačili svoje uslove i odredbe
- Dok sam igrao, posebno sam pitao kako se to tumači - moje pitanje je jednostavno ignorisano u ćaskanju, dostupni su snimci ekrana. Zato sam verovao da ovo neće biti problem.
Niste ni izdaleka susretljivi. To je problem sa kazinom na Curacao, možete raditi šta god želite.
Stoga vas izričito upozoravam da ne deponujete ni jedan cent u ovom kazinu.
Automatski prevedeno:
