Bruno Casino - opšta diskusija (strana 4)

Oh well, then it's clearer to me, thank you for the clarification. 

Well, I also thank you for the information, and you actually mentioned exactly what I was saying in the second case with the west casino, that not always players come out of such situations still "well" in the end, that they are returned at least the balance. Although I know it's probably not what the players want to see if they spent a lot of money there, but at least it's something.

You should avoid casinos of a similar type and play in the ones that are regulated in the country.

Good news bruno casino refunded all of my deposits today.

Hi Simone,

how did you get them that far. I am sending reminders for months now and they dont respond at all.

My name is Sabine haha.

Out of nowhere I got a email that they wanted my bank etc for a account refund. But they didnt refund my account balance ( that was 0,- ) but they refunded all of my deposits.

Research shows that they closed the casino now for dutch players. So I think the KSA intervined.

Sorry Sabine!

oke good for you! I sent them another reminder. So you got all deposits back you Made?

Haha thats okay.

Yes I did see my post what I posted before you see the email I got.

Well, that's great news. How long did the whole process take if I may know ? 🙂

Hi all,

van somebody help me with another e-mail adres of Brunocasino? They dont reply to support email adress at all? Is there something I can do about it? They can not keep ignoring me right?

They can do whatever they want, but I'd say it is about not losing the reputation and potential customers. For How long have you been struggling, please?

Hi Radka, Since April 2023, they do not respond to my e-mails. I also asked for refund as they are not legal. Another Dutch player Sabine she recieved full deposits back but they ignoring me.

Hello!

Frankly, there is not much we can do about it. Our position on legal matters is not the same as players presume. Instead, we focus on a fair approach. That's why the complaint was closed as unjustified. I hope you'll get what you seek.🤞🤞

Feel free to ask other members of this forum for a piece of possible advice.

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write everything from scratch.

I made a deposit by mastercard from my REVOLUT account in the amount of PLN 2,000 on February 6, 2024.

I played volleyball and sometimes tennis, normal, classic, public odds, which can be checked in the betting history. 11,800, which must be transferred to a bank account in the amount of PLN 4,000 on February 18, the judgment was checked and regularly rejected, those that were rejected on the 10th, and finally on February 27 I received an email reply that "Your cashout request has been declined.

Reason:"Cancelled".

If you need more details, contact our support team via email or by our online-chat service on the website.

BrunoCasino Team "

After this e-mail, I entered the player's account, and there was only PLN 2,000, which is the amount of money I deposited into brunocasino, so I was cheated of about PLN 10,000. To this day, February 29, I cannot even get the PLN 2,000 deposit back into my bank account because they keep canceling my payment. Please help.

I am sending screenshots of coupons and deposits and withdrawals in the attachments.

I am at your further disposal.

Thanks.

I tried to withdraw my winnings 10 times to my revolut account (deposit using revolut payment card) and each time there was an error, then I tried to withdraw my winnings to my ZEN bank account, and there was an error. it appears that the iban is entered incorrectly. I can access my account normally, including all games and my bets.

In their chat I only got the answer that day that:

I ONLY wanted to withdraw money on your details, so I don't understand. I had PLN 5,000 in my paycheck, about PLN 6,800 in my account, and suddenly PLN 2,000 appeared - i.e. back to the deposit.

Please...

I can undergo additional verification and show that all the accounts belong to me to which I wanted to withdraw my justly won money.

Hi, I'm sorry you got yourself into this situation. As for what the casino said on your screenshot, I can't see it because it's too small. 

However, I will say at the outset that since your case is about sports betting, we won't be able to help you because we don't have the expertise and therefore wouldn't have the insight to investigate such a thing. 

Nevertheless, I will advise you and recommend you some links where sports betting is dealt with and hopefully they will be able to help you. 

You can find them here: 

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I really hope that you will be able to find out what is the matter and why the casino took 10,000PLN from you. If you have a result, whatever it is, you can also write to us on the forum. 

I will keep my fingers crossed for you. 🤞