pre 2 godina
Ako želite da diskutujete bilo šta vezano za Captain Jack Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
konačno pobedio i predao sva moja dokumenta koja su odobrena. Zatražio sam povlačenje 31. oktobra, a drugog prvog. Iznosi su bili ukupno 5000. Kada bih pitao za status, posle sedam dana, postojala je odredba, iako sam prošao kroz igru od 17000 i neku promenu, imao sam pravo samo na 114 dolara od tih 5000. Ako odlučite da igrate, izaberite da i izgubi. Potražite renomirane kazina koji će plaćati kao što su mi platili bez problema. Tražio sam svoje račune kod njih i njihovih sestrinskih kazina, Captain jack koji sam 1. osvojio 2000, a sa Palatom šanse, 3., osvojio 844; vratili su mi dobitak na moj račun. Da li mogu ponovo da podnesem povlačenje? i čekati još sedam dana da dobijete odobrenje? nema šanse da se ponovo igram sa ovim lopovima. Naučio sam tešku lekciju, nadam se da nećete morati tako što ćete videti ove recenzije i napraviti iste greške. Kako možete dati ovu ocenu??????
finally won and submitted all my documents which were approved. I requested a withdrawal on Oct 31 and another on the first. The amounts were 5000 total. When I would ask about the status, after seven days, there was a stipulation, even though I completed my playthrough of 17000 and some change, I was only going to be entitled to 114 dollars of that 5000. If you choose to play, select to lose as well. Look for reputable casinos that will pay like slotocash they paid me without a problem. I requested my accounts with them and their sister casinos, Captain jack which on the 1st, I won 2000, and with Palance of chance, on the 3rd, I won 844; they returned my winnings into my account. So I may resubmit the withdrawal again? and wait another seven days to get approved? not a chance for me to play with these crooks again. I learned a hard lesson hope you won't have to by seeing these reviews and making the same mistakes. How can you give this rating??????
Zdravo,
Žao mi je zbog vašeg iskustva, dozvolite mi da vam prvo postavim nekoliko pitanja, nadam se da će se vaš odgovor pokazati prilično korisnim.
Da li ste proverili upozorenje koje smo dodelili ovom kazinu o problemima sa bonusima na RTG platformi?
Imam osećaj da ste možda žrtva ovog problema sa bonusom jer, kako ja vidim, vaši dobici su poništeni verovatno zbog maksimalnog limita dobitka koji se odnosi na neki bonus. Jesam li u pravu?
U svakom slučaju, upozorenje kaže:
„Ovaj kazino radi na platformi za igre u realnom vremenu (RTG), koja je poznata po nizu problema vezanih za bonuse. Najvažnije, morate da poštujete pravila bonusa čak i nakon što ispunite uslove za klađenje . Sve dok ne povučete ceo saldo ili saldo pada na nulu, bonus je i dalje aktivan. Možete imati samo jedan bonus aktivan u bilo kom trenutku. Ako prekršite bilo koje od pravila (npr. ograničene igre, maksimalna opklada, itd.), možete izgubiti sva svoja sredstva, uključujući i čekanje povlačenja Nastavite sa oprezom.
Uvek proverite pregled i objašnjenje reputacije :
Takođe možete otkriti da smo generalno ocenili uslove nepoštenim:
Pregledamo uslove i odredbe svakog kazina i tražimo nepravedna pravila koja bi se potencijalno mogla koristiti protiv igrača. Sve klauzule koje smatramo nepravednim rezultiraju nižom reputacijom kazina.
Cilj nam je da upozorimo igrače pre nego što odluče da polože.
Hello,
I'm sorry for your experience, allow me to ask you a few questions first I hope that your answer may prove quite useful.
Have you checked the warning we assigned to this casino about RTG platform bonus issues?
I have the feeling, that you may be a victim of this bonus issue because as I see it, your winnings were voided probably because of the maximal win limit related to some bonus. Am I correct?
Anyway, the warning says:
"This casino runs on the Realtime Gaming (RTG) platform, which is known for a range of issues related to bonuses. Most importantly, you need to obey the bonus rules even after completing the wagering requirements. Until you withdraw your entire balance or your balance drops to zero, the bonus is still active. You can have only one bonus active at any time. If you break any of the rules (e.g. restricted games, max bet, etc.), you may lose all your funds, including pending withdrawals. Proceed with caution.
Always check the overview and the reputation explained:
You can also find that we rated the terms unfair in general:
We go over the terms and condition of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower reputation rating for the casino.
We aim to warn players before they decide to deposit.
Zdravo,
drugi način da ostanete potpuno bezbedni, vidim šta mislite.
Nadam se da ćete uskoro pronaći pogodniji kazino, mi uvek tražimo iskrene kritike i iskustva.
Hello,
another way to stay completely safe, I see your point.
I hope you'll find a more suitable casino soon, we are always looking for genuine reviews and experiences.
Napravio sam dva depozita u kazinu Captain Jack koji je na crnoj listi, nažalost, nisam izvršio nikakvu dužnu pažnju pre depozita putem bitkoina.
Nisam siguran da li još treba da uložim žalbu, ali ovaj kazino je zaista zabrljao što se tiče korisničke podrške i načina na koji oni postupaju sa stvarima.
Oni takođe promovišu 90% povlačenja bitkoina odmah, što vam mogu reći da je očigledna laž. Ako kazino može uzeti trenutni depozit, može izvršiti trenutnu isplatu. Najuglednija onlajn kazina isplata u roku od nekoliko minuta.
Poslao sam dokumente dva puta, verifikovan sam u skladu sa njima, ali moj zahtev za povlačenje još uvek stoji nakon 4 dana. Ovo je neprihvatljivo u 2023., posebno sa kriptovalutama.
Bio sam ljubazan i ljubazan sa korisničkom službom i još uvek mi niko ne može dati vremenski okvir. Većina samo kaže da ponovo pošaljete dokumente ili ćete dobiti novac u roku od 48 sati. Sve taktike sporog plaćanja.
Kada treba da uložim žalbu?
Hvala na svim sugestijama
I've made two deposits at Captain Jack Casino which is blacklisted sadly I did not do any due diligence before deposits via bitcoin .
I am not sure if I should file a complaint yet but this casino is truly messed up as far as customer service and the way they handle things.
They also promote 90% of bitcoin withdrawal are done instantly which I can tell you is a blatant lie. If a casino can take a instant deposit they can make an instant payout. Most reputable online casinos payout within minutes .
I've sent documents in twice I've been verified according to them but my withdrawal request is still sitting after 4 days . This is unacceptable in 2023 especially with crypto.
I have been courteous and polite with customer service and still nobody can give me a time frame . Most just say resend documents or you will have the money within 48 hours. All Slow pay tactics .
When should I file a complaint ?
Thanks for any suggestions
Želeo bih da sa zadovoljstvom prijavim da sam posle oko 10 sati razgovora sa čak 8 različitih agenata za ćaskanje konačno dobio priliku da razgovaram sa supervizorom Službe za korisnike koji je ubrzao moje povlačenje i sredstva su upravo pogodila moj novčanik.
Takođe bih upozorio svakog ko ovde položi depozit da je na crnoj listi i da je bio izuzetno težak proces isplate.
I would like to happily report that after about 10 hours of speaking with as many as 8 different chat agents I finally was given the opportunity to speak with a Customer Service supervisor who expedited my withdrawal and the funds have just hit my wallet.
I would also caution anybody who deposits here that it is on the blacklist and it was an extremely difficult process to get paid out.
Hteo sam da vam predložim opciju žalbe!
Tako mi je drago što ste nekako sami uspeli da rešite problem! Takođe želim da vam se zahvalim što delite sa zajednicom.
Šta sad nameravate da uradite? Ići napred nadam se. Ne bih se usudio da ostanem, s obzirom na okolnosti. 🙂
I was about to suggest you the complaint option!
I'm so glad you somehow managed to solve the problem on your own! I also like to thank you for sharing with the community.
What do you intend to do now? Moving forward I hope. I would not dare to stay, given the circumstances. 🙂
Neću deponovati kod Kapetana Džeka iako su mi platili. Razlog je pitanje vremena čekanja na isplatu i činjenica da oni otvoreno reklamiraju 90% povlačenja kriptovaluta se obavljaju odmah, to je bila očigledna spora isplata i ista nesposobna pitanja o dokumentima koje su dva puta odobrili. Nedostatak komunikacije između osoblja i u suštini svi izgovori čuo sam 5 dana dok konačno nisam stigao do menadžera. Takođe uzmite u obzir. Menadžer mi je naplatio 43,70 dolara kao menadžersku naknadu, šta god da je to. 😒. Kompanija ima igre koje volim da igram uglavnom Cash Bandits 3. Ako imate bilo kakve predloge renomiranih mesta za brzo plaćanje na kojima mogu da igram, bio bih vam zahvalan.
Mt ocena za Kapetana Džeka bi bila 1 od 5 samo zato što su mi platili, ali sam uložio oko 10 do 12 sati svog vremena u ćaskanje uživo uglavnom svađajući se. Za šta? Bio sam kupac koji plaća, a ne lovac na bonuse.
Držite se dalje od Kapetana Džeka osim ako ne mogu da pruže bolju uslugu korisnicima i oduzmu sumnjivu menadžersku naknadu za povlačenje.
I will not be depositing at Captain Jack even though they did pay me. The reason is a matter of the wait time to get paid and the fact they openly advertise 90% of crypto withdrawal are done instantly it was the obvious slow pay and the same inept questions about documents that they had approved twice. The lack if communication between staff and basically all the excuses I heard for 5 days until I finally got to a manager . Also take note. The manager charged me $43.70 as a managers fee whatever the heck that is. 😒. The company has games I love to play mainly Cash Bandits 3 . If you have any suggestions of reputable fast pay places I can play at I'd surely appreciate it.
Mt rating for Captain Jack would be a 1 of 5 only because they paid me but I invested about 10 to 12 hours of my time in live chat arguing mostly. For what? I was a paying customer not a bonus chaser .
Stay Away from Captain Jack unless they can provide better customer service and take away the suspect managers fee for a withdrawal.
Pošteno!
Menadžerska naknada? Žao mi je, ali to je izvanredno.
Pokušao sam da potražim Cash Bandits 3 u odeljku za besplatne igre. Obično je to dobra polazna tačka jer pokušavamo da pratimo kazina koji nude igru za pravi novac. Nažalost, ovaj nedostaje.
Obavestio sam našeg "majstora igre" Jurja. Za sada, bojim se, ne mogu ništa da uradim. 🙁
Fair enough!
Managers fee? I'm sorry, but that's just outstanding.
I tried to look up Cash Bandits 3in the free games section. Normally it's a good starting point because we try to keep track of casinos that offer the game for real money play. Sadly, this one is missing.
I notified our "game master" Juraj. For the moment, there is nothing much I can do, I'm afraid. 🙁
Radka, mogu li dobiti tvoj savet u vezi sa kazinom Captain Jack? Osvojio sam 100$ od besplatnog čipa od 30$ i oklevam da uplatim i da se verifikujem ovde jer postoji problem da ih kontaktiram. Nemaju čak ni razgovor uživo.
Radka, may I get your advice on the Captain Jack casino matter? I won $100 from $30 free chip and I hesitate to deposit and get verified here cause there is a problem with contacting them. They don't even have a live chat.
Zdravo.
Iskreno, kazino nije licenciran, što me obično nekako brine. Pored toga, ocena korisnika je užasna u ovom trenutku. 🙁
Imate li njegove korisničke recenzije ? Međutim, indeks bezbednosti nije tako loš.
Postoje i neke žalbe koje pokazuju kašnjenje u plaćanju. 🤔 Koliko je potrebno da uplatite da biste potvrdili svoju opciju plaćanja? Smatram da ovo takođe treba uzeti u obzir.
Bio bih u redu sa deponovanjem nekoliko dolara da bih povukao 100 dolara. Proći KIC, to je druga priča.
Kako to zvuči?
Hello.
Honestly, the casino is not licensed, which makes me usually worried somehow. Additionally, the user rating is terrible at the moment. 🙁
Have you its user reviews? However, the safety index is not so bad.
There are also some complaints showing delayed payments. 🤔 How much do you need to deposit to verify your payment option? I feel this also needs to be considered.
I would be ok with depositing a few bucks in order to withdraw $100. Passing the KYC, that is another story.
How does that sound?
Poslednje što sam ih napisao i to prilično sumira. Ako nećeš da platiš, dobro. Samo reci to. Ali terati nas da jurimo za repom kada smo uradili ono što je trebalo da uradimo jednostavno je ludo i iritantno.
Još 5 dana nakon čekanja 17 dana I onda otkazivanja bez informacija o plaćanju, što je potpuno smešno jer morate da unesete te informacije kada tražite povlačenje, a zatim sam dao depozit sa svojom bitkoin adresom. U svakom slučaju odbijeno, ponovo poslato na osnovu saveta osoba za ćaskanje sa coindrav-om da se poništi OPET 5 minuta kasnije, a zatim ponovo zatraži ponovo pre 5 dana i još ništa. Potrudiću se da nateram gurua kazina da ažurira vašu recenziju
Kristip573
Kapetan Džek Kazino
Povlačenje 110 dolara-10 mojih sopstvenih dolara i 23 dana odbrojavanja.
Last thing I wrote them and it pretty much sums it up. If your not going to pay, fine. Just say that. But making us chase our tails when we did what we were supposed to is just crazy and irritating.
5 more days after waiting 17 days AND then having it canceled for no payment information which is completely ridiculous since you have to enter that Information in when you request the withdrawal, then to top it off I made a deposit with my bitcoin address. Denied anyway, resubmitted per the chat persons advice with coindraw for it to be canceled AGAIN 5 mins later, and then finally request again 5 days ago and still nothing. I will be making sure to get casino guru to update ur review
Kristip573
Captain Jack Casino
$110 withdrawal-$10 of my own $ and 23 days in counting.
Zdravo, u ovom slučaju, ako čekate 23 dana na povlačenje, predlažem da podnesete žalbu na ovom linku: https: //casino.guru/complaints
Mislim da je to verovatno najlogičnija stvar u ovom slučaju, pošto vam je kazino dao razlog da informacije o plaćanju nisu dostupne. Da li ste pokušali da pitate šta tačno nedostaje informacija o plaćanju? Nisam siguran gde bi mogao biti problem, pošto ste spomenuli da morate da unesete sve ove podatke kada vršite isplatu.
Takođe imam pitanje, da li ste igrali sa bonusom kada ste napisali da je 10 dolara vaše i da želite da podignete 110 dolara?
Sačekaću vaše ažuriranje.
Hi, in this case, if you are waiting for 23 days for withdrawal, I suggest you file a complaint at this link: https://casino.guru/complaints
I think that is probably the most logical thing to do in this case, since the casino has given you the reason that no payment information is available. Have you tried asking what exactly is the missing payment information? I'm not sure where the problem might be, since you mentioned that you have to enter all this information when you make a withdrawal.
I also have a question, did you play with the bonus when you wrote that $10 is yours and you want to withdraw $110 ?
I will wait for your update.
Zdravo ponovo, tako da sam povlačio sa Bitcoin-om, pa kada sam prvi put podneo svoje povlačenje, uneo sam svoj Bitcoin u prostor gde želite da vaša uplata ide, a zatim sam čekao 21 dan 21. dana kada sam razgovarao sa korisničkom službom, oni su rekli da je to otkazan jer je moja Bitcoin adresa bila moja adresa za plaćanje je nedostajala hvala u redu pa sam joj dao ona me je pitala za Bitcoin adresu dam joj je preko ćaskanja i ona mi savetuje da podnesem još jedno povlačenje putem izvlačenja novčića tako da to uradim nakon što sam završim sa tim sledećeg dana, vraćam se da vidim šta se dešava sa tim i oni su ga otkazali 5 minuta kasnije, tako da šaljem još jedno povlačenje samo preko Bitcoin-a, direktno unesem svoju Bitcoin adresu, prošlo je još šest dana i još uvek ništa. Igrao sam sa bonusom bez depozita ispunio uslove za klađenje, a zatim sam morao da deponujem 10 dolara da bih se kvalifikovao za povlačenje nakon verifikacije svog identiteta. Definitivno ću podneti žalbu, hvala vam puno
Hello again, so I was withdrawing with Bitcoin so when I first submitted my withdrawal I entered my Bitcoin into the space for where you want your payment to go and then waited 21 days on the 21st day I spoke to customer service they said that it was canceled because my Bitcoin address was my payment address was missing thanks okay so I give her she asked me for the Bitcoin address I give it to her through chat and she advises me to submit another withdrawal through coin draw so I do that after I'm done with that the next day I go back on to see what's going on with it and they had canceled it 5 minutes later so I submit another withdrawal just through Bitcoin straight enter my Bitcoin address it has now been six more days and still nothing. I played with a no deposit bonus completed wagering requirements and then had to deposit $10 in order to qualify for withdrawal after verifying my identity. I will definitely file a complaint thank you so much
Hm, to izgleda čudno. Dakle, kada vam je ćaskanje savetovalo da povučete novac putem izvlačenja novčića i kada kažete da je poništeno nakon 5 minuta, da li ste pitali zašto je odbijeno? Samo pokušavam da shvatim u čemu bi mogao biti problem.
Takođe vidim da ste napisali da ste verifikovani, tako da nisam baš siguran šta bi moglo biti u pitanju.
Međutim, u ovom slučaju je verovatno najbolje rešenje da uložite žalbu kao što sam pomenuo pošto nemamo više informacija.
Ako vam treba pomoć, ne ustručavajte se da pitate.
Hm, that looks strange. So when the chat advised you to make a withdrawal via coin draw and you say it was cancelled after 5 minutes, did you ask why it was rejected ? I'm just trying to understand what the problem might have been.
I also see that you wrote that you are verified, so I am not really sure what the possible issue could be.
However, in this case, the best solution is probably to file a complaint as I mentioned since we don't have more information.
If you need any help, don't hesitate to ask.
Ovo je tipično za njih, posebno za bonus bez depozita. Otkazivanje povlačenja kroz koje sam prošao i ja. Ovo su samo taktike zastoja. Ovaj onlajn kazino je ozloglašen po SLOJ plati i to samo iz jednog razloga. Smatraju da što duže novac stoji na računu veća je verovatnoća da ćete ili odustati ili ga prokockati. Moj predlog iz mog užasnog iskustva je da stalno tražite menadžera. Trebalo mi je 7 dana da menadžer konačno razgovara sa mnom i imao sam novac za 15 minuta. Ipak sam prošao kroz sve te iste gluposti. Bićete plaćeni ako samo nastavite. Ipak, verovatno nije vredno toga. 😕
This is typical for them especially with a no deposit bonus . The canceling of the withdrawal I went through as well. These are just stall tactics. This online casino is notorious for SLOW pay and it is for one reason only. They figure the longer the money sits in the account its more likely you will either give up or gamble it away. My suggestion from my horrific experience is continually ask for manager. Took me 7 days for a manager to finally speak with me and I had my money in 15 minutes . Yet I went through all this same nonsense. You will get paid if you just keep on it . Probably not worth it though. 😕
Zdravo, i hvala na predlogu!
Pregledao sam nakratko korisničku ocenu i usuđujem se da kažem da je bilo ili nažalost još uvek ima mnogo igrača sa lošim iskustvima: https: //casino.guru/Captain-Jack-Casino-reviev#tab=js-tab-revievs
Što čini vašu „menadžersku tačku" daleko važnijom!
Mrzim da gledam igrače kako prvo gube živce, a ubrzo potom i ceo balans. 🙁
Hello, and thanks for the suggestion!
I browsed the user rating briefly, and I dare to say there were or sadly still are many players with bad experiences: https://casino.guru/Captain-Jack-Casino-review#tab=js-tab-reviews
Which makes your "manager point" far more important!
I hate to see players losing first their nerves, and soon after - the whole balance. 🙁
Voleo bih da znam šta je tvoj problem i šta ti daje na ideju da Radku nazivaš lažovom? Mislim da je tačno sve što je rekla u postu, koji je inače star godinu dana. Zamolio bih vas da se uzdržite od sličnih komentara i pišete o svom iskustvu pre nego što nekoga nazovete takvim rečima. Dakle, ovo je moje upozorenje za vas.
I would like to know what your problem is and what gives you the idea of calling Radka a liar ? I think everything she said in the post, which is a year old by the way, is true. I would ask you to refrain from making similar comments and write about your experience before you call someone such words. So this is my warning to you.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.