pre 1 meseca
Ako želite da diskutujete bilo šta vezano za Cashwin Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
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pre 1 meseca
Cashvin radi sa čudnim provajderima platnih usluga. Kada se uplate vrše Mastercard karticom, na izvodima računa se pojavljuje „Igračke za odrasle". Velika laž, rekao bih. Možda pranje novca? Pošto sam već eskalirao stvar sa Mastercard-om, pisaću vam ovde kakav je ishod. Još jedna dobra stvar u vezi sa Cashvin-om je to što ne brišu nalog. Pošto nisam osvojio nijedan put više od godinu dana, zatražio sam da se moj nalog trajno izbriše putem e-pošte i ćaskanja uživo. Nažalost, blokiran je samo nekoliko dana i onda možete nastaviti da igrate. I na kraju, ali ne i najmanje važno, veb lokacija se zamrzava dok igrate. Ponekad se pojave 2 scatter-a, igra se zaustavlja, a nakon ponovnog pokretanja, scatter-a nema. Već sam podneo žalbu GGL-u i Mastercard-u protiv ilegalnih onlajn kazina u Nemačkoj, pošto Cashvin nije na listi odobrenih kazina u Nemačkoj.
Kada sam tražio od advokata da mi dostavi sve podatke o uplatama i isplatama, uplate su mi bile poslate samo za najviše 6 meseci. Naveden je razlog što ranije nisam bio mušterija, iako sam tamo igrao 3 godine.
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It is quite strange to chose this description for the payment on the bank statement. That's for sure.
On the other hand, it is quite normal these days that casinos will use some third-party payment provider to complete the payments for them.
It is due to different restrictions, especially in a country where they have strict rules regarding online gambling. Like Germany, right?
That is why it is always better for all the players to only play in casinos with a German license where they are better protected.
Also, when it comes to closing an account at some online casino, usually they do not want to lose their players and that is in most cases the reason why they won't close accounts permanently. It is kind of a business tactic, right?
Whenever there is a valid reason to close the account, as a gambling addiction, we believe that every casino should take it really seriously and close the account permanently.
May I ask the reason you filed a complaint for, though? I actually do not completely understand it, to tell you the truth, because you only said that you wanted to close the account because you were not winning there.
Would it be possible for you to explain it, please, so we can better understand?
