I would like to add a personal note. In search of internal contact, I checked out our database, and I was sincerely hoping I could ask someone from our Affiliate Team for a working email contact. You would not believe what I found. An internal note saying we've been given some emails, yet never ever has replied back... 🙁
I must say I'm glad to see the safety index is low.
Hello don4yk, Sorry to hear about your negative experience regarding Email, Now info@casinerx.com is available for everyone, and We will try our best to get back to customers as soon as possible.
Best Regards,
Casinerx team.
ok samo obradi moje povlačenje i sve.
Pisao sam i na ovu poštu. Još uvek ništa.
Čekam od sredine jula ove godine i bezuspešno. Možda ćete u septembru konačno uspeti?
Zdravo prevarantu!
Žao nam je zbog vaših očiglednih laži, ali ni ranije ni sada info@casinerx.com nikada nije bilo dostupno svima. Ako tamo nešto napišete, nećete dobiti nikakav odgovor. I generalno, daću savet igračima koji čitaju ovu poruku: bolje je da se ne mešate sa prevarantima koji vam kradu novac.
Zdravo prevarantu!
Žao nam je zbog vaših očiglednih laži, ali ni ranije ni sada info@casinerx.com nikada nije bilo dostupno svima. Ako tamo nešto napišete, nećete dobiti nikakav odgovor. I generalno, daću savet igračima koji čitaju ovu poruku: bolje je da se ne mešate sa prevarantima koji vam kradu novac.
Daša, kao što vidite, naši napori nisu bili uzaludni. Vidim kako njihov indeks ovde svaki put ide sve niže i niže.
Ne znam zašto, ali uopšte ne verujem da će uspeti da poprave situaciju. To je više kao pokušaj da se još malo zadrži na površini zbog navodnih povratnih informacija od kupaca, ali u stvarnosti se ništa nije promenilo i neće se promeniti. Zašto pravite ovaj cirkus ovde, gospodo?
Some casinos that become a scam stay online to still get deposits, a case I remember is Scatterhall, they were a normal casino like many operating with a Curacao license and all of a sudden they stopped processing withdrawals but they are still online even tho their rating is near zero
Da, ti si u pravu. Njihova aktivnost se može zaustaviti samo oduzimanjem „pseudolicence". U stvari, trenutno pripremam apel nadležnim državnim organima Kostarike da im oduzmu dozvolu za obradu podataka, jer njihova takozvana „aktivnost" nanosi gubitke njihovim sopstvenim klijentima. Skoro sam završio, ostalo mi je još nekoliko dana da sačekam neka dokumenta od državnih organa Ukrajine i onda ću sve ovo poslati Ministarstvu trgovine, industrije i privrede Kostarike i opštini koja im je ovo izdala „licenca". Šta će biti od svega ovoga – videćemo. Ali neću im dozvoliti da žive mirno.
Despite those complaints, why there's no warning or note on review page that this casino is stealing players money?
I made a deposit of $70! I can't bet on sports or play slots. I constantly get an error that I have no money on my balance. But that's not true! Nobody answers me in chat or email! I created a withdrawal request a month ago! The withdrawal has not yet been confirmed!
Prijatelju, da li si uspeo da podigneš svoja sredstva? Čekam mesec dana da podignem svoj depozit. To je mali iznos od 70 dolara, ali još uvek nisu potvrdili moj zahtev za povlačenje.
Of course not. I submitted a withdrawal request back in mid-July this year and still haven't received anything. People, when will they finally remove this hole from the site or at least put a zero in the rating scale? How many more people have to lose their money for someone to understand: casinerx are criminals and they have no place on such forums. Site administration, you are ruining your reputation by helping these scoundrels cheat players. The longer you delay, the more I'm starting to think you're with them.
Hello,
I understand and respect your opinion. But you should consider the situation as a whole. What is the difference between, e.g. delayed payment and stealing? We do not know the casinos' intentions. We can't even prevent that, but when it happens and we have proof, the safety index goes down.
Along the way, we published this:
So far, there has been just one unresolved complaint:
https://casino.guru/complaints/all
If you can provide proof that the casino is stealing, please send it here: data@casino.guru
or, preferably, submit a complaint.
We do not change the safety index because we think we know; we change it when we know for certain. Otherwise, all reviews would turn into guessed values. We prefer to avoid that. Luckily, everyone is welcome to read this thread and decide whether the casino is worth the risk. The safety index is not the one and only information we provide about casinos. It's just a part, as well as complaints, the forum, and user reviews.
Sve u vezi moje žalbe na ovaj „kazino" je savršeno:
Ovaj „kazino" potpuno ignoriše moje zahteve
ukrali su mi depozite
nisu isplatili moj dobitak
povrh toga: posebno su promenili pravila da ne plaćaju
Čini mi se da će blagi pad rejtinga (na osnovu iznosa žalbe) loše odraziti realnu situaciju sa ovim „kazinom".
Možda bismo trebali dodati neke napomene o ovome u recenziju ovog kazina?
bar da kasino može kasnije da promeni pravila da ne bi platio
Hello.
I understand what you say, but when it comes to complaints the safety index decreases based on the number of black points earned through that - in your case 400. This is quite a low value.
Quoting from the complaint guide:
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
The warning is there, though, not just only in the form of the unresolved complaint, but also as a part of the overview:
If you scroll down, you'll see the latest complaint right over the Safety Index, so those won't be missed.
I'm not saying the system is perfect as it is, on the other hand, it is the way we do it now. We need math and values to punish casinos exactly the same way to maintain fairness.
I honor your opinion; take this as a short summary of the very complex process.
konačno se to dogodilo i njihov rejting je pao. Ali bojim se da će oni nastaviti svoj prljavi posao
Let's hope that the players will check the safety index before depositing, and will prevent any issues.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
