It is worth adding that I am waiting for their decision in this difficult situation. I'm still waiting for my winnings to be paid out. Judging by the received negative experience, I assume that making a decision can last a very long time and I am afraid to predict what it will be like for me.
Perhaps they do not know, I will remind them of something. There is a WAR going on in my country. Today I am all right, as happens in war. Tomorrow everything can change. Tomorrow it may happen that I will be killed, and what next? They will keep my money. Well, if they wanted it from the beginning, then everything is clear. I don't have the patience to wait that long.
Hello!
Those are good questions and the casino should be able to answer. We at Casino Guru believe that once the player is allowed to play using the correct information in the registration form, the casino should fairly pay out every winnings gained in compliance with the terms and conditions.
It's great you've lodged a complaint it is important to get in touch with the casinos and clear things out.
Perhaps they do not know, I will remind them of something. There is a WAR going on in my country. Today I am all right, as happens in war. Tomorrow everything can change. Tomorrow it may happen that I will be killed, and what next? They will keep my money. Well, if they wanted it from the beginning, then everything is clear. I don't have the patience to wait that long.
I know it must be hard, just do whatever you can to endure this phase, ok?
I try not to mention the war, especially when it comes to my private affairs, such as this case. Because this should not be abused. But in this situation, for some reason, I did not hold back. Of course, I apologize for such posts.
That's ok - I assure you.
I was trying to express my support, nothing more.
For me, it is almost impossible to imagine what it must feel like.
War should not ever be an option!
💚🙌🤞
As far as I can see, these fraudsters are not thinking of returning my money. If until this moment they have not verified my account, have not responded to letters - ignored me and, perhaps, you, then it is useless to hope for something positive for me in solving this case. Let me remind you that two and a half weeks have already passed. If this was a normal casino, we would have forgotten about this case a long time ago. However, in this case I must forget about my money. I can't even find words about them without profanity. It may be worth removing them from this resource so that there are no more victims of their criminal scams
And besides, I am convinced that someday the same thing will happen to them as it is to me now, because nothing in the world disappears without a trace and any evil will receive a corresponding reward.
I am 1000% sure of this. To be honest, it does not comfort me at all. On the contrary, I am surprised by the fact that these businessmen are so small that the value of their reputation is only a few hundred dollars.
ne vredi brisati
ako su zaista prevaranti, onda ih treba oceniti kao scatterhall casino i slično
tako da ljudi vide da je ovaj kazino nepouzdan i da ga ne treba igrati
Svakako si u pravu, ali mač sa dve oštrice, ako ostaviš takve prevarante, onda je malo negativnih ocena. Neophodno je odabrati ih tako da korisnik nema želju da gleda u tom pravcu. Procene su sve subjektivne, a ne sve i ne stavljaju ih uvek, a još više pozitivne. Ali ako postoje konkretne činjenice prevare, onda bi bilo lepo da ih ukažemo
da i u pravu si
ali kazino guru savršeno ispunjava svoju ulogu
kazino gurui ne pozivaju nikoga da igra, oni jednostavno pregledaju skoro sva kazina koja su dostupna (jasno je da su i oni filijali, ali i oni moraju postojati za nešto)
Sudim po sebi i mislim da je ovo blizu istine – većina igrača pronalazi nova kazina na drugim resursima, ili preko neželjenih mejlova ili banera i slično, pa tek onda dolaze kod kazino gurua i ostavljaju recenzije.
kazino gurui su trenutno idealan nepotkupljivi resurs, deluju nepristrasno i u većini slučajeva na strani igrača, što je retkost ovih dana. Ranije su to bili askkockari, ali su trenutno postali korumpirana deponija (znam da su preprodavani, ali su i pre toga već počeli da prevare).
mnogo misli, ali previše sam lenj da ih sada slikam, nadam se da ste uhvatili moju poruku)
Inače, kako sam ja završio u ovoj filijali kazina? Napravio sam depozit tamo 🙂
podrška u ćaskanju uživo piše sa greškama u kucanju. odgovarati veoma dugo. Jasno je da ne razumeju pitanja koja im se postavljaju.
biće eksperiment
Još uvek sam igrač i igram u mnogim kockarnicama, tako da neću požaliti još ~50 dolara da proverim ovaj kazino, ako uspem da pobedim, pisaću ili žalbu ili recenziju (u zavisnosti od toga da li se povuku novac ili ne)
prethodno razjasnio svoju zemlju u podršci - rekli su da mogu da igram 🙂
i izvinite na zabuni, malo sam popio, ali iz navike ispada da sam se napio)))
potpuno se slažem sa tobom. Jedina stvar koju ne bih savetovao da uradite je sledeći depozit u ovom kazinu. Mislim da i bez mene znate šta je "licenca Kostarike" i da pod takvim okolnostima igrač nije zaštićen, jer ne postoji regulator koji bi uticao na kazino. Seo sam da proučim njihovu dokumentaciju i
tu imaju jednu tačku čije prisustvo niveliše ostatak teksta istih pravila.
„4.7 Pored toga, Kompanija zadržava pravo da prihvati ili odbije registraciju, ili da suspenduje ili zatvori bilo koji nalog, iz bilo kog razloga bez objašnjenja za vas.
4.7 Pored toga, Kompanija zadržava pravo da prihvati ili odbije registraciju, kao i da suspenduje ili zatvori bilo koji nalog iz bilo kog razloga bez navođenja razloga.
To govori sve.
Osim toga, pravilno ste primetili o pismenosti njihove podrške, sa kojom sam imao veoma smešan (što se mene tiče) slučaj. Tog dana sam tražio načine da ih kontaktiram (po skajpu - lažno, viber odavno nije na mreži, votsap je isto što i viber, ne odgovaraju na poštu, brojevi telefona nisu servisirani ili oflajn ) je pisao u lajv ćaskanju ujutru pa u toku dana nekoliko desetina puta, ali se niko ne javlja. Pred veče nisam mogao da izdržim i od besa na ukrajinskom sam napisao „vi momci ste pid *** si". Deset sekundi kasnije (!!) pojavio se znak? a zatim pitanje "zašto tako mislite?"
Dear administrators of this wonderful project, allow me to express my respect and thanks for your help in handling my complaint. You are doing an incredible job and I wish you nothing but success in your endeavours. But I'm a bit confused.
1. As you and I know, CasinerX representatives completely ignored my complaint and did not respond. Therefore, you can safely assume that these scoundrels do not care about you and me. But you can put up with it.
2. These scammers from this casinerX casino, which I do not understand, did not pay me the winnings from the no deposit bonus. And I can accept that too.
3. They committed a crime - they fraudulently took my money in the amount of $100, which they have not yet returned and, as I understand, never will. In many countries, such actions qualify as fraud and are punishable by criminal law. And although in this case the court did not recognize them as criminals, we understand very well that these guys are fraudsters and criminals.
4. Considering these circumstances, we have sufficient grounds to believe that these persons will most likely continue their criminal activities. Therefore, other people who do not know anything about these criminals may be affected by their activities.
So I have a simple question:
I hate to think that you can somehow cover up for these criminals. Anyway, with the current economic situation in my country, this was the last casino I made a deposit at and I will never forget that $100. Let the war end. I hope you will respond to my appeal. thank you
Hello there.
Allow me to start with the most important fact: We are not lawyers nor a policy. If you are certain the casino is acting against the law, you should act because we can't do that on your behalf.
I completely understand your feelings, but we have no authority over the casinos.
As stated in the complaint:
"Since the casino operates with a bad reputation license and doesn't refer to any ADR service, there is practically no gaming authority to turn to. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion."
The license "quality" is listed as a negative fact, the safety index is below average - this indicates the casino is not very reliable.
Untill the casino shows us what they are capable of, there is no way to warn players.
At this point, the review looks like this:
CasinerX Casino Review
We've thoroughly reviewed CasinerX Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
According to our research and estimates, CasinerX Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
CasinerX Casino has a casino license, however, it wasn't issued by a good licensing authority.
We have found no relevant complaints about this casino.
CasinerX Casino has a customer support, however, we've rated it as slow or bad. This means there are customer support representatives available to help you, but their responses tend to be slow and not as helpful as they could be.
As we already mentioned, CasinerX Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.
As we always advise players:
https://casino.guru/how-to-choose-an-online-casino
I'm sincerely sorry your complaint was the first unresolved for this casino.
It is vital to spread this information on the forum, as we are doing now.
Let me make something clear. Of course, I understand that you have no leverage over this casino. But in a previous post, I tried to convey that a casino that literally steals customers' money should not be hosted on resources like yours. And the simplest proof of my words is that the representatives of the casino did not even show a desire to refute my accusations. They also ignored my complaint where the third party is your resource. So, a simple conclusion: they don't care about customers and your resource. They ignore you and you calmly react to it. You don't even react. Why then these complaints? To watch the countdown timer for two weeks waiting for an answer?
I am convinced that you are much more important to them than they are to you. Your resource is one of the top in this direction. But I do not have the right to tell you how to conduct a policy regarding the placement of such casinos on your site, but, in my subjective opinion, if such cases happen and the casino ignores you, then they should not be here.
Do you know where I found out about this casino? Yes, on your resource in the "No Deposit Bonuses" section. And I'm sure most of their customers found out about them because of yours and sites like yours. So I don't think it's right to say that leaving them here with a bad index will alert others.
Also, I think your statement about them being licensed needs some tweaking. They do not have a gambling license. I recently learned that the organization and operation of a gambling business is not prohibited by Costa Rican law, but there is no specific law governing the organization and licensing of online gambling. Therefore, such business is not controlled and regulated at the state level.
Since there is no specific license for online gaming in Costa Rica, operators use a Data Processing license to operate. And although this license does not directly indicate the right to act as an operator of online games, it is still used as an official permission document. By registering a company in Costa Rica and obtaining a Data Processing license, the operator can operate safely online and accept bets from players from all over the world, except Costa Rican residents.
Therefore, I believe that the statement that they have a license is false. This is a paradigm shift, and it affects the decision of potential customers to go to them and spend their money there. But it is up to you to decide what and how to do in such situations.
Hi, I have a few notes here.
First of all, we're the largest online casino database in the world. Our aim is to have every single online casino review and provide honest information about them to anyone who's looking for more info in the internet. When it comes to bonuses, we did a poll some time ago. The results were clear. Approximately 78% of players are interested in no deposit bonuses even when the casino doesn't have a good reputation. That's why we also have every single no deposit bonus that we find in our database.
On the other hand, in order to protect the players a bit more, we send no deposit bonuses via our newsletter, but we never send a bonus that can be found in a casino that doesn't have a good reputation. We feel like when you receive an email from Casino Guru, you may tend to believe that it's all safe and we don't want to confuse players this way.
When it comes to your complaint and your question why the casino doesn't have a rating of -6.2. There are cases when the casinos are good or quite good, but they simply refuse to cooperate with us or any external party. It's their policy. Then we can't claim they're pure scammers. It's hard to say. Anyway, there were cases back in a day where casinos were just a pure scam, but that was also reflected in our complaints section. In other words, when a casino scams people, you suddenly receive a lot of complaints about the same thing. This isn't the case for CasinerX so far. On the other hand, we agreed you're right based on what you described in your complaint and that's why we assigned black points to the casino.
Mislio sam da sam možda bio jedan od prvih i jedini koji je stradao od postupaka ovih seronja, ali avaj, video sam juče pozndariin post da ne može da izvuče 400 dolara iz ove rupe. Dakle, molim vas da komentarišete politiku ovog kazina da ignoriše svoje mušterije, i molim vas da mi kažete, koliko vam je još očiglednih slučajeva casinerk prevare potrebno da izbacite ovo smeće odavde? Hvala vam
Though I understand your concern, I dare to say two unresolved cases are far from indisputable proof.
It is bad, unfair - thus the casino will get black points for every single unresolved case. As explained in the Complaint Resolution Center Guide:
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
We just can't punish the casino as an act of prevention. That would unstabilize the whole concept of safety index calculations. If you are familiar with the Scatterhall situation, you also know how we explained our approach.
Players capable of browsing complaints or this thread will find the warning, it is also shown right here:
I'm sorry the casino didn't care about your complaint.
Vidim da su mi odgovorili na recenziju i rekli mi da im napišem imejl. Pisao sam na četiri njihove navodno poznate adrese, ali pisma nisu dostavljena. Kontaktiram predstavnike kazina: pošaljite mi trenutnu e-mail adresu službe podrške vašeg kazina kako bih mogao da vas kontaktiram.
Kazino je na moju recenziju odgovorio sledećim:
„Zdravo, Pozndarja!
Žao mi je što ste imali ovo iskustvo sa CasinerKs-om, ali činjenica je da je Belorusija jedna od zemalja sa ograničenjem. Nisam siguran kako ste uspeli da napravite depozit na CasinerKs, ali MI ćemo to ispitati i videti šta se može učiniti.
Molimo kontaktirajte nas putem e-pošte."
Prvo, prilikom uplate depozita, pitao sam u ćaskanju da li je igračima iz Belorusije dozvoljeno da igraju u njihovom kazinu:
(iz nekog razloga slika se ne učitava, ali ako je potrebno mogu je poslati nekome ko je zainteresovan za to)
drugo:
Već sam poslao mnogo poruka na e-poštu kazina i nikada nisam dobio odgovor od njih.
Isto sranje, odgovorili su na naše kritike i rekli nam da im pišemo. Poslao sam im imejl pre dva dana i još ništa. Oni nastavljaju da ignorišu korisničke imejlove, a od četiri adrese e-pošte za koje znam, moja e-pošta je stigla samo do one koja počinje sa info@….com. Ostalo više nije relevantno. Pa pretpostavljam da ovo njihovo jednokratno pojavljivanje na forumu da odgovori na negativne kritike u duhu "u redu je, kontaktirajte nas mejlom i sve ćemo rešiti" zapravo nije ništa drugo do pokušaj da se odvrati novo kupaca kako bi ih kasnije opljačkali . Kao što vidite, ništa se nije promenilo.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
