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Casino Barcelona - opšta diskusija
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pre 2 nedelja
Pridružio sam se kazinu Barselona u maju 2023.
Korisničko ime: Vi*************gh
Korisnički kod: ********
Prihvatili su moju verifikaciju i sve je bilo u redu. Igrao sam nekoliko utakmica, osvojio nešto novca, izgubio nešto novca i u martu 2024. uspešno sam povukao 20.000 evra.
Nakon toga, pokušao sam da povučem više svog bilansa i naišao sam na nekoliko prepreka...
Tražili su od mene dokaz da sam vlasnik svog Skrill naloga, iako su ga već prihvatili i uplatili u više navrata. Poslao sam im dokument koji su prethodno prihvatili, a sada su ga odbili. Tada sam pitao podršku šta im konkretno treba od mene, pošto su mi stalno odbijali ličnu kartu, a oni su mi rekli da žele snimak mene sa ličnom kartom, navodeći moje ime i ličnu kartu. Uradio sam to i Kazino Barselona je rekao da su zadovoljni i da mogu da se povučem.
Kada sam otišao pokupiti, rekli su mi da treba da me pozovu, ali izgleda da nikad ne zovu kada kažu da hoće. Zovem ih, ali oni kažu da treba da me pozovu, ali poziv nikad ne prolazi. Sve je bilo u redu ranije, ne razumem.
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Romi pre 2 nedelja
Razlog:
Sensitive information.
Automatski prevedeno:
pre 2 nedelja
Hello there.
I would like to ask you firstly, please, not to share any kind of sensitive information on the forum. Please be careful with it, as it could very easily be abused.🙏
And now to the verification issue.
May I ask what kind of call they want to do with you? Is it supposed to be like a verification video call, perhpas?
It is not unusual that a casino would do some additional checks whenever it comes to larger amount of withdrawal money, but this sounds that it is a long going situation. Right?
So, may I ask when exactly you requested your withdrawal before they asked you for all these additional checks?
I hope we'll be able to help you get this solved.
pre 2 nedelja
I'll type in English if its easier for you.
I've called and spoken to them lots of times, they say the call is for "security reasons" and that they must call me but they never do. When I call them they say they cannot transfer me and that I should expect a call but we go around in circles.
I provide ID > They say "OK, you can withdraw" > I attempt withdraw > They say we need a phone call > No phone call is made and the balance is returned to my account > I then get an email asking for ID again
pre 2 nedelja
Hi! English is pretty cool, thank you.
It truly sounds like a verification call to me. Thinking about that from the casino's perspective, for them it may also be a matter of security; perhaps some marks have risen from their security or risk team. In any case, if you are still in contact with anyone from the casino, try to set up a concrete date for the call to take place. Just to avoid unnecessary delay or complications. What do you say?
pre 2 nedelja
Hi,
I've tried thatbut they never call me. its been a few times. its like they're kicking the can down the road until I give up
pre 2 nedelja
So, in this case, our complaint team will be ready to help, for sure.
Let's wait for the reply from them and see how the situation will unfold.
