pre 9 meseci
Ako želite da diskutujete bilo šta vezano za Casino1337, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Casino1337 - opšta diskusija
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pre 9 meseci
This casino is bad.
They do not pay my withdrawal of 1.300€.
I played according to the T&Cs and converted a deposit bonus which has bo win cap to real money with 1€ bets.
Account verification is done according to the casino support.
I contacted the casino support friendly, several times, and also warned them that I will write this complaint if they do not process the payment, but they did not at all seem to be interested in clarifying the situation privately and fairly.
All I get from this casino is the comment that they have „technical problems", and no one can or will ever tell me when these „technical problems" will be over. Just as an information, everybody in the western world can do bank payments in seconds, and depositing + withdrawing are 2 of the 3 main funtions of an online casino.
My summary so far, unfortunately, can only be that a players money is GONE FOREVER after the deposit and that this casino does not pay winnings at all.
I would like to warn everybody (and hopefully it is many people) reading this NEVER PLAY THERE.
pre 9 meseci
Hello.
How about giving the casino a few more days? I mean, if they really are experiencing technical issues, what other explanation do you seek?
Do you have any objective reason to assume this explanation is false?
Maybe you should also consider that technically, Germany is one of the most regulated countries in the industry, and payment providers suffer complications due to this fact.
I'm saying to stay calm and give it some time. Casino support seems responsive, and that's good.
Anyway, may I know how many working days have passed since your withdrawal was confirmed, please?
pre 9 meseci
Zdravo Radka,
Mogu reći - čini se da ste na strani ovog kazina i pokušavate da ga zaštitite.
Možda biste se mogli malo povući od ovoga i uzeti u obzir da kazina imaju tri glavne funkcije: depozit, igranje i povlačenje.
Ako ovo drugo ne funkcioniše – u mom slučaju nije funkcionisalo 8 dana – onda to obično ima veze sa kazinom koji se ponaša na prevaru i ne isplaćuje dobitke iz slabih razloga. Kao i većina igrača, imam dosta iskustva sa ovim.
Takođe imajte na umu da transferi u Nemačkoj ne traju duže od jednog dana i da će u bliskoj budućnosti trajati samo nekoliko sekundi. Regulacija svakako nije problem za jednostavan transfer i stoga je vaš argument potpuno neosnovan
Podrška kazina nije od pomoći i, po mom mišljenju, pruža podršku kazinu pre nego igračima. Osim slabih izgovora, danima nisam dobio nikakvu pomoć ovde.
Obraćam se ovoj platformi zato što mi je potrebna pomoć, a ne zato što imam premalo razumevanja za (oh-tako-jadne) kazina koja su podrazumevana.
Možda možete da se fokusirate na ono što promovišete – transparentnost za i podršku igrača – umesto da samo izrazite svoje razumevanje kazina.
Srdačan pozdrav!
Automatski prevedeno:
pre 9 meseci
I think that in the complaint you were told the thing, namely that we are giving the casinos 14 days to sort this whole process out. In that time, the casino should be able to do whatever is necessary and pay the money. If not, we will try to resolve your situation.
However, since the casino has told you that it has some technical problems, it may take some time, so you need to be a bit patient. Also, this casino is quite new so we don't know what to expect yet and so we shouldn't be negative right away.
If you have something new definitely let us know but for now we will have to wait. I hope everything will be resolved fairly.
pre 9 meseci
Hello!
Same problems i have with them. My withdrawal is pending now 10days and always same answer on chat that they have tehnical issues.
pre 9 meseci
Hello, I see you're not the only one who has problems with the withdrawal. I noticed that you have already managed to open a complaint, so our team will be available to try to help you.
To be fair though, we give casinos 14 days to sort out the withdrawal, so there are still a couple of days before our team intervenes. Your account is already verified with the casino ? Is the casino still telling you only that it's having technical difficulties?
pre 9 meseci
Hello!
My account is fully verified. Support always answers that have tehnical issues with withdrawals. I have crypto withdrawal pending, i thought maybe they have issues with crypto withdrawals. So i propose that i can change my withdrawal to skrill. Answer from chat was the same: we have tehnical issues with withdrawals.
pre 9 meseci
Yes of course, so basically still exactly the same. Anyway, if the casino says so, it's probably best to wait and hope that they will be able to resolve it.
If not, and you don't get your money and it's still the same old story, our team will try to contact the casino and see what can be done.
For now though, we will have to be patient.
pre 4 meseci
My withdrawal do not resived this withdrawal has been pending fater 12hours matchant not send in my bank acount F-1803937703355977495 my order id please send this money in my bank
pre 4 meseci
Please send this money in my bank account
pre 4 meseci
My withdrawal account has not yet arrived in the bank. I have been waiting for 12 hours. It has not arrived yet. Please tell the merchant to send my withdrawal to the account. My order id F-1803937703355977495 MY MONEY INR 37375 FEE 1625
pre 4 meseci
May I first ask you if your account is fully verified at this casino? Do you have any information about your withdrawal in your casino account?
