pre 1 meseca
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pre 1 meseca
Hi, My Casinobud, account got closed since I couldn't provide documents to verify my account. I have deposited 7000€ to the account and I had over 14000€ in the account. I have provided them all kind of documents including bank statements, screenshots, Receipts of transfers and other documents. They just decline all. I am more than happy to provide all those documents and others to verify the account.
pre 1 meseca
I am really sorry that you were not able to verify your account, but I don't understand the reason, though.
Could you tell us more, please? Why were those documents not approved, and what was the reason for closing your account then?
Please provide some more information so we can hopefully help out with this situation.
pre 1 meseca
Odmah su najavili da će račun biti zatvoren ako račun ne bude verifikovan u roku od 30 dana. Pošto nisam uspeo u ovome, nalog je očigledno bio zatvoren dok nalog nije mogao da bude verifikovan. Poslao sam im nekoliko bankovnih izvoda i nekoliko potvrda o tačnim transferima koje su tražili. Takođe sam dao snimke ekrana, ali oni nisu validni. Trenutno nije moguće proveriti izvor novca jer odbijaju dokumenta koja bi trebalo da budu dovoljna.
Automatski prevedeno:
pre 1 meseca
In this case, I hope that we will be able to get more information from the casino and find out the reason why they didn't accept your documents.
Please wait for your complaint to be reviewed, and if there is anything new, share it with us at any time.
Just to make sure, did you provide all the documents in the right way they have asked for them, please?
I am just trying to understand why wouldn't they be sufficient, you know.
