pre 2 godina
Ako želite da diskutujete bilo šta vezano za CasinoWinBig, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
CasinoWinBig - opšta diskusija
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pre 2 godina
Imam pozitivno iskustvo igranja. Ima poteškoća u razumijevanju niske ocjene. U tom slučaju, jedina stvar na koju se želim požaliti je nerazumno duga vremena isplate. Ponekad i do 3-4 dana.
Automatski prevedeno:
pre 2 godina
Zatražio sam povlačenje 3000 eura prije 48 sati i također sam poslao sve dokumente koje su tražili. Još uvijek nisu prihvatili dokumente niti moje povlačenje. Pitanje je da li ću uopšte dobiti novac?
Automatski prevedeno:
pre 2 godina
The casino doesn't have a good reputation I'm afraid, but since they're licensed in Malta, I wouldn't say the money is gone. 48hours isn't that much, especially when it comes to a smaller casino. Try to give them more time and remind yourself every second day.
pre 2 godina
Šta da radim ako se ništa ne dogodi nakon nekog vremena? Mogu li ikome prijaviti svoj slučaj?
Automatski prevedeno:
pre 2 godina
You can submit the complaint here so we can investigate - if the casino will cooperate with us. As a last resort, you can submit the complaint to their licensing authority.
Just keep in mind that Casino Guru Resolution Center allows casinos full 2 weeks to process KYC and payment, so even if you submit your complaint now, you will still be waiting forth the casino.
Keep in touch with the casino for a few more days, as Daniel suggested.
pre 2 godina
Gotovo da mogu garantirati da će to namjerno odgoditi. Prvo su tražili klasike poput adrese lične isprave itd. Odobreni su, ali su onda tražili da pošaljem svoju sliku kada držim lični dokument. Tako sam i uradio. Sada je prošlo 46 sati bez ikakvog odgovora od njih.
Automatski prevedeno:
pre 2 godina
Hello,
this picture of you holding your ID is also pretty common. They just compare your true you with the ID's picture, I'd say. On the other hand, it could be quicker, I'd say.
Well, let's how long they need.
pre 2 godina
Zdravo ponovo, sada je prošla cijela sedmica otkako sam zatražio povlačenje. Svi dokumenti su predati, ali još uvijek nismo dobili odgovor. Agenti u live chatu svaki dan smišljaju različite izgovore. Zaista želim svoj novac sada, tako sam umoran od ovoga
Automatski prevedeno:
pre 2 godina
I feel you 🙁.
I would recommend submitting the complaint but as I already mention we provide each casino with 2 full weeks.
What excuse is the latest?
pre 2 godina
Najnoviji izgovor je da trenutno imaju mnogo povlačenja i da je potrebno vrijeme za obradu.
U njihovim uslovima piše da je za povlačenje dokumenata potrebno 48 sati, a zatim 5-7 dana u zavisnosti od načina povlačenja. Prošlo je 9 dana
Ažurirano od strane autora pre 2 godina
Automatski prevedeno:
pre 2 godina
Honestly, it can even be the true reason. However, it does not pardon the whole situation. A bad casino with a decent license, well, I think you may submit the complaint.
You're going to wait anyway, I guess. 🙁
pre 2 godina
Is this solved? Did you ever got your money Speltorsken?
I'm middle of exactly the same scenario, 2800€ as they doesn't payout and refuse to answer me.
pre 2 godina
Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂
pre 4 meseci
Hi,
im curious although its been a year since this issue. Did you receive your funds in the end? I have a similar situation now in their sister site.
pre 4 meseci
Hi, are you also waiting for money from the casino ? Is it the one you have a complaint on- SportEmpire ?
How long have you been waiting and has the casino said anything to you about this delay ?
pre 4 meseci
Hi Jaro!
Yes, exactly that one. My third withdraw attempt has been pending now 8 days. Ive talked with casino’s customer service every day and they keep telling me that they are working to get it sorted.
They have been telling now for weeks that my withdraws issues have been "resolved", "withdraw is being in process as we speak", "relevant department is aware of the situation" and so on.
Two days ago an agent told me that my money is safe and i will get it. Customer service is telling me now that there is nothing they can do because they are not the relevant department.
what is intresting is that i found out from a forum that their sistercasino has been using this same trick earlier with players. They have told that there were "technical issues" with the payment provider (Zimpler) but when the player asked about it from Zimpler they found out that the money had never arrived to Zimpler. So in my case i was using Bank Transfer because Visa wasnt available for withdraws.
i dont get any proper answers from customer service and they just tell me to wait. Well now its been more than three weeks after i made my first withdraw attempt.
pre 4 meseci
I saw that you also have a complaint on this whole case, so let's see how it will develop. According to what you put into it a few minutes ago, this withdrawal failed and they recommended you to withdraw using another alternative. After 3 weeks I would not want to feel this way. However, will you enter another withdrawal using the payment method they recommended ?
I'm sorry you've been waiting so long, but don't give up and especially don't do anything with the money until you withdraw it.
I firmly believe that we will be able to help you when we contact the casino.
I wish you good nerves.
pre 4 meseci
I just tried to make a withdraw with Skrill. Will see What is about to happen. I still hope that someone would contact Casino from you side.
pre 4 meseci
see my reply above.
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