pre 1 godinu
Ako želite da diskutujete bilo šta vezano za Coins.Game Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Coins.Game Casino - opšta diskusija
pre 1 godinu
Otkazali su moj bonus rekavši da imam 2 naloga.. proći će 48 sati bez okretanja njihovog montiranog Lucki Vheel-a..
Ažurirano od strane autora pre 1 godinu
Automatski prevedeno:
pre 1 godinu
Hi, I don't envy your situation, to tell you the truth. Regarding multiple accounts, wouldn't it be possible for someone in your family or neighbours to open an account in the same casino from same IP address?
However, I noticed that you have already managed to file a complaint, so our team will try to do everything possible to help you.
Anyway, did the casino just take your bonus ? Didn't they close your account?
pre 1 godinu
Zdravo... hvala na pažnji..
Zaista niko drugi ne igra u mojoj kući da bi opravdao ovu situaciju, ali coins.game kazino je već uklonio ograničenja na mom nalogu. Verujem da je to bila samo greška.
Hvala još jednom i problem je rešen.
Automatski prevedeno:
pre 1 godinu
Great, so it looks like it was just a quick check of your account and if the casino thought something was suspicious, they took the necessary steps.
However, I am glad that the situation was resolved relatively quickly and smoothly.
Anyway, could I ask you to update the complaint and tell Petronella that everything is fine ? That would certainly be friendly and appropriate.
Besides, did you manage to get the mentioned bonus in the end ?
pre 12 meseci
Pozdrav svima, želim da napravim recenziju o sajtu Coins.game kazino Veoma brza registracija bez popunjavanja ličnih podataka, sve je u redu dok ne osvojite značajan iznos. Prve nedelje ili čak dve sve je bilo u redu, čak su i sredstva povučena bez provere, a onda je krenulo... Tražili su od mene da proverim, imaju program na svom sajtu koji automatski verifikuje, program me je verifikovao, a njihov zaposleni su putem live chat-a napisali da im je potrebno do 48 sati i da će odgovoriti na mail. Posle 60 sati nisam dobio odgovor i ponovo sam kontaktirao live chat, a ovoga puta su mi pisali da im je potrebno još 15 dana da verifikuju i provere moj nalog, odnosno program me je verifikovao za par minuta, i treba im više od pola meseca !!! Nikome ne bih savetovao da igra u ovom kazinu ako se nadate da ćete povući svoj dobitak, da sam pročitao recenzije ljudi pre registracije, ne bih imao takvih problema, budite oprezni, čuvajte se prevaranata
Automatski prevedeno:
pre 12 meseci
Pozdrav svima, želim da napravim recenziju o sajtu Coins.game kazino Veoma brza registracija bez popunjavanja ličnih podataka, sve je u redu dok ne osvojite značajan iznos. Prve nedelje ili čak dve sve je bilo u redu, čak su i sredstva povučena bez provere, a onda je krenulo... Tražili su od mene da proverim, imaju program na svom sajtu koji automatski verifikuje, program me je verifikovao, a njihov zaposleni su putem live chat-a napisali da im je potrebno do 48 sati i da će odgovoriti na mail. Posle 60 sati nisam dobio odgovor i ponovo sam kontaktirao live chat, a ovoga puta su mi pisali da im je potrebno još 15 dana da verifikuju i provere moj nalog, odnosno program me je verifikovao za par minuta, i treba im više od pola meseca !!! Nikome ne bih savetovao da igra u ovom kazinu ako se nadate da ćete povući svoj dobitak, da sam pročitao recenzije ljudi pre registracije, ne bih imao takvih problema, budite oprezni, čuvajte se prevaranata
Automatski prevedeno:
pre 12 meseci
Hey. I see there are some problems with the verification. I certainly understand that it is not nice if you have already been verified and suddenly the casino tells you that it needs more time to do something you have already successfully passed. However, we give casinos 14 days to resolve KYC, so if it takes longer, feel free to contact us and we will try to help.
Anyway, I also know that casinos are very careful about this process and maybe in your case there are some facts in the context of verification that the casino still has to check. So I wouldn't be skeptical right away since you said that everything has been working fine so far and to wait for some time to see how it develops. Maybe you will be informed sooner about the verification and everything will turn out well.
Besides, did you also enter a withdrawal and it is now pending due to verification ?
pre 12 meseci
Hi, as I wrote in my previous post, we give casinos 14 days to complete the KYC process. So if you continue to have problems and nothing is resolved, let me know.
Anyway, is the issue only with verification or did you submit the withdrawal as well ?
pre 12 meseci
Dobar dan, pre nego što me je kazino coins.game zamolio da verifikujem svoj nalog, naručio sam novac za povlačenje, vratili su ovaj novac na moj račun za igru i dok je verifikacija u toku, ne mogu da ga podignem
Automatski prevedeno:
pre 12 meseci
Hi there!
That's quite usual, I'm afraid. You are only entitled to the withdrawal once your account, gaming, and payment history are approved, meaning the KYC verification is fully completed. Technically, the initial withdrawal request initiates the procedure.
Does it make sense to you, please?
pre 12 meseci
Zdravo, slažem se sa činjenicom da ne možete da podignete novac dok je proces verifikacije u toku, ali mi je u redu činjenica da nakon što ih program verifikuje na njihovoj veb stranici za nekoliko minuta, žele da proveri moj račun još pola meseca. Interesuje me šta će da provere 15 dana i iz kog razloga?
Automatski prevedeno:
pre 12 meseci
No need to worry, I think the casino will check what is needed and get to you maybe sooner than the time frame they put on it. If there is any problem I think they will inform you and also if you pass it successfully you should get some information about it. Let's understand that once you have been verified it is not pleasant to go through the same thing again, but to cooperate in this case it will be necessary to get it over with as soon as possible and hopefully successfully.
So be sure to let us know how it goes. I will be waiting.
pre 12 meseci
Hi!
The way I understood the previous communication, the point is to check your account or transactions further. I believe this is something the app can't do. You need the casino employee for that.
It may also be a random check, or the system has raised some flags that only casino staff can resolve.
The reason is also not told in advance since the casino most likely wants to avoid your possible questions.
The approach usually goes like this: investigate first, conclude the conclusion, and then conform the player with the results.
This is what I've learned. 🤷♀️
Well, if you're convinced something nasty is going on, feel free to submit a complaint.
Speaking of which, are you familiar with this free-of-charge feature?
pre 12 meseci
Obavezno ću vas obavestiti ako se završi ranije
Automatski prevedeno:
pre 12 meseci
Da, znam da možete da napišete žalbu na kazino na svom sajtu, ali za sada sam odlučio da samo ostavim recenziju, tako da nisam izgubio svoja sredstva i moj nalog još uvek nije blokiran. Da vidimo šta će biti za nekoliko dana
Automatski prevedeno:
pre 12 meseci
I don't think that if you filed a complaint something like that would happen. I mean, even for a casino, it's something that could be improved in the future. However, if the KYC takes an unreasonable amount of time, we give casinos 14 days to do it, you know you can contact us.
I'll keep my fingers crossed that you get through it successfully as soon as possible.
When you have an update let me know.
pre 11 meseci
Dobar dan, obećao sam da ću vam odgovoriti. 01.08.2024. 14. dana nakon što su mi ograničili nalog, otišao sam na njihov live chat i pitao da li će biti odgovora sutradan, jer će sutradan biti 15. Njihov agent mi je rekao da im treba 15 radnih dana, pitao sam ga tada koliko je dana ostalo do kraja pregleda, rekao mi je 3-4 dana. Tada sam pitao šta znači da će mi sigurno pisati do 13. januara 2024. godine, a njihov agent mi je odgovorio da da, pisati će mi. Danas je 12. januar 2024, ništa nije napisano, otišao sam u live chat i pitao da li će biti odgovora do sutra, drugi agent je odgovorio da bi to moglo biti sledeće nedelje. Zatim sam joj pokazao snimak moje prethodne prepiske sa drugim agentom i pitao zašto mi je napisao pogrešnu poruku, ona mi je rekla da nije lagao, već je samo dao informacije koje je mogao, zatim sam pitao zašto im je potrebno više od 15 dana u ovom slučaju, na šta je njihov agent odgovorio da je ona već napisala sve što je mogla i napustila live chat. Koliko sam razumeo, oni me samo odugovlače i lažu i neće da mi plate. Imam snimke ekrana skoro sve prepiske. Već sam podneo žalbu protiv kazina coins.game na vašem sajtu
Automatski prevedeno:
pre 11 meseci
Hi, I have a feeling it's a run around from the casino and you still haven't learned anything relevant. So from my point of view, it's a good move that you've filed a complaint. If you don't know what to expect, here's a guide that will give you an overview of what to expect when you file a complaint.
Anyway, it would certainly be good to know or have an explanation from the casino so that we can be wiser too.
So let's see where our team gets to and hopefully we can help you. If you get a response from the casino about your situation, definitely let me know.
pre 11 meseci
they closed my account and stole my money. I am shocked
