pre 9 meseci
Sure so you sorted it out pretty quickly which is good news.
I'll wait to see what you find out and if you get paid. Did your mom play with some bonus or not?
CrownPlay Casino - opšta diskusija (strana 13)
pre 8 meseci
Dobro veče, već dve nedelje tražim isplatu od 305 evra i novac se nije pojavio na mom računu! Da li treba da otvorim žalbu? ??
Automatski prevedeno:
pre 8 meseci
Feel free to open a complaint at any time, of course.
What does it say in your account, though? Is the withdrawal pending?
Have you contacted the casino support regarding this?
Obrisan
giu.chi
je izbrisao post
pre 7 meseci
Dobar dan
Zovem se Mert i želeo sam da vas kontaktiram u vezi sa kazinom Crownplay. Igrao sam u kazinu nakon što su me preporučile neke stranice. Igrao sam sa oko 12.000 franaka. Uplata nije bila problem. Nisu želeli nikakvu verifikaciju dok nisam osvojio 45.000. Od tada mi je sve otežano. Naravno, i dalje sam sve slao i strpljivo čekao, ali oni stalno pokušavaju da mi osvoje vreme ili u nadi da ću ponovo izgubiti novac. Dokumentovao sam svoje dobitke i sve ostalo, uključujući ćaskanja, dobitke, snimke ekrana naloga i snimke ekrana. Ali onda sam nastavio da igram i uvek je bio problem i moj novac je nestao pre nego što sam mogao da učestvujem u igri, na primer blekdžek. Dakle, nakon što su im trebale 2 nedelje i novac je nestao, kako je kazino izračunao, podneo sam zahtev za zabranu igranja zbog moje zavisnosti od kockanja, ali su me obojica ignorisali, pa sam uplatio još 3.000. Takođe želim da napomenem da se kazino trudi da spreči isplatu dobitaka. Molim vas, molim vas, ne podržavajte ovakvu kompaniju. Crownplay nije ozbiljan i samo pokušavaju da pobede.
Automatski prevedeno:
pre 7 meseci
Igrala je sa depozitnim novcem, nije bilo sa bonusima, trebalo je dugo vremena da se isplati, tvrdili su da je postojao problem sa isplatom, posle oko 20 dana su isplatili. Nije igrala 20 dana čekajući da isplate.
Automatski prevedeno:
OdgovoriCitiraj1
pre 7 meseci
Dobar dan
Zovem se Mert i želeo sam da vas kontaktiram u vezi sa kazinom Crownplay. Igrao sam u kazinu nakon što su me preporučile neke stranice. Igrao sam sa oko 12.000 franaka. Uplata nije bila problem. Nisu želeli nikakvu verifikaciju dok nisam osvojio 45.000. Od tada mi je sve otežano. Naravno, i dalje sam sve slao i strpljivo čekao, ali oni stalno pokušavaju da mi osvoje vreme ili u nadi da ću ponovo izgubiti novac. Dokumentovao sam svoje dobitke i sve ostalo, uključujući ćaskanja, dobitke, snimke ekrana naloga i snimke ekrana. Ali onda sam nastavio da igram i uvek je bio problem i moj novac je nestao pre nego što sam mogao da učestvujem u igri, na primer blekdžek. Dakle, nakon što su im trebale 2 nedelje i novac je nestao, kako je kazino izračunao, podneo sam zahtev za zabranu igranja zbog moje zavisnosti od kockanja, ali su me obojica ignorisali, pa sam uplatio još 3.000. Takođe želim da napomenem da se kazino trudi da spreči isplatu dobitaka. Molim vas, molim vas, ne podržavajte ovakvu kompaniju. Crownplay nije ozbiljan i samo pokušavaju da pobede.
Automatski prevedeno:
pre 7 meseci
Hi Mert,
Thank you for reaching out and sharing your experience in such detail.
We understand how upsetting it can be when things don’t go as expected, especially when large amounts of money and emotions are involved. Still, it's important to look at the situation from all sides, even when frustration takes over.
Casinos are typically required to verify a player’s identity before approving large withdrawals, and this process can be triggered at different stages depending on the casino’s internal risk checks. Requesting verification after a significant win is not unusual and doesn’t automatically mean bad intent. That said, if you believe the process was misused to avoid paying your winnings, we’d be happy to take a closer look. You can submit a complaint on our website. if you prefer that.
Unfortunately, since you mentioned that most of the winnings were lost during this period, it’s quite possible that we may not have a clear opportunity to assess whether the casino acted fairly. If the balance has already been played through, it may limit our ability to investigate the case effectively—and in such cases, complaints are often rejected simply due to a lack of evidence or unresolved balance.
I also want to be honest with you: continuing to gamble while facing issues with withdrawals or recognizing signs of gambling addiction often leads to outcomes that are deeply regrettable. It doesn’t mean your concerns aren’t valid, but it does mean that some of the consequences were avoidable, too. As hard as it is, taking a break early on can sometimes prevent far greater losses.
For the future, it might be a good idea to complete your verification as soon as you register or choose casinos that offer early verification options. That way, you're not left waiting when it really matters.
Also, if you ever find yourself struggling with self-control during a delayed withdrawal, it’s worth informing the casino directly about your concerns. Decent operators may take this into account and offer additional options or safeguards. It won’t solve everything, but it might help prevent the situation from getting worse.
If you'd like us to review what happened with Crownplay, our complaint team is here to help. And if you feel like you’re struggling with control over your gambling, please consider reaching out to a support service or official help. This link might help too: https://casino.guru/problem-gambling
It's not a weakness; it's a step toward protecting yourself.
pre 7 meseci
Igrala je sa depozitnim novcem, nije bilo sa bonusima, trebalo je dugo vremena da se isplati, tvrdili su da je postojao problem sa isplatom, posle oko 20 dana su isplatili. Nije igrala 20 dana čekajući da isplate.
Automatski prevedeno:
pre 7 meseci
It was smart to wait, though I understand waiting for 20 days must have been very stressful. At least it was a joyful end. The casino should work on the process, however... This is not the way to keep the players happy. Don't you agree?
pre 7 meseci
Nažalost, više neću igrati na ovoj platformi, a ni moja majka, igramo i želimo da brzo budemo plaćeni, nastavićemo na istoj platformi na kojoj uvek igramo.
Automatski prevedeno:
pre 7 meseci
It all makes perfect sense to me. Why repeat such an experience when other casinos are doing much, much better?
My best regards to your mom, and best of luck to both of you. If you ever need support or just want to chat a bit, do come back. 😉
pre 7 meseci
Molim vas, pomozite mi!
Isplatio sam 500/450/500 01.07.2025, 05.07.2025 i 07.07.2025.
Vreme čekanja 14-20 dana!
U CrownPlay kazinu ukupno 1450.-
Nažalost, do danas nisam ništa dobio/la.
Imam snimke ekrana mnogih ćaskanja, kao i isplata.
Uvek me teše i ignorišu.
Možda mislite da čekaju toliko dugo da biste ponovo izgubili novac.
Takođe, iznenadne greške servera, mogli biste pomisliti, baš kada pobeđujete...
Kada sam pobedio, nisam koristio nikakav bonus i takođe sam pravio uobičajene depozite.
Autentifikacija nije potrebna za povlačenje!
Zaista se nadam brzoj pomoći i isplati!
Velika Britanija
Automatski prevedeno:
pre 7 meseci
So, what is the exact reason for not paying you, though? Have they explained it somehow to you?
Anyhow, here is the link for you where you can submit your complaint, and our team will take a look at it.
May I ask what game you played there?
pre 7 meseci
Većinu vremena sam dobijao odgovor „Previše isplata od različitih igrača"
Ili da je moja isplata na putu i da ne moram da brinem!
Uvek dobijam iste beskorisne, unapred napisane odgovore od ove nesposobne službe veštačke inteligencije...
I čekam već nedeljama!!!
Pitao sam i nije moguća nikakva verifikacija niti bilo šta drugo!
Uvek je u statusu uređivanja!
Igrao sam CollectR Slots „Pirots"!
LG Hvala!!
Automatski prevedeno:
pre 7 meseci
Nadam se da ćete dobiti ovaj novac. Ako vam nešto zatreba, kontaktirajte me.
Automatski prevedeno:
pre 7 meseci
Zdravo
Hteo sam da me blokiraju u četvrtak zbog zavisnosti od kockanja, pa sam kontaktirao ćaskanje uživo, podršku putem e-pošte i VIP menadžera. Nažalost, nije bilo odgovora, pa sam izgubio sav novac u nedelju. 15 minuta nakon što sam izgubio novac, blokiran sam. Takođe imam snimke ekrana svega. Želim da napomenem da sam svaki dan poslednja tri dana govorio da imam zavisnost od kockanja i da želim da budem blokiran, nažalost ništa se nije desilo... a kontaktiranje njih je takođe nemoguće. Hteli su da sve izgubim i to sam i uradio. Iskoristili su moju zavisnost.
Izmenjeno
Automatski prevedeno:
OdgovoriCitiraj3
Obrisan
Waldemar.1
je izbrisao post
Obrisan
Waldemar.1
je izbrisao post
pre 7 meseci
Većinu vremena sam dobijao odgovor „Previše isplata od različitih igrača"
Ili da je moja isplata na putu i da ne moram da brinem!
Uvek dobijam iste beskorisne, unapred napisane odgovore od ove nesposobne službe veštačke inteligencije...
I čekam već nedeljama!!!
Pitao sam i nije moguća nikakva verifikacija niti bilo šta drugo!
Uvek je u statusu uređivanja!
Igrao sam CollectR Slots „Pirots"!
LG Hvala!!
Automatski prevedeno:
pre 7 meseci
Thank you for all the information.
Good that you were able to submit your complaint already. Now just reply to some additional questions, please, and we can start the investigation. 🙏
OdgovoriCitiraj1
pre 7 meseci
Zdravo
Hteo sam da me blokiraju u četvrtak zbog zavisnosti od kockanja, pa sam kontaktirao ćaskanje uživo, podršku putem e-pošte i VIP menadžera. Nažalost, nije bilo odgovora, pa sam izgubio sav novac u nedelju. 15 minuta nakon što sam izgubio novac, blokiran sam. Takođe imam snimke ekrana svega. Želim da napomenem da sam svaki dan poslednja tri dana govorio da imam zavisnost od kockanja i da želim da budem blokiran, nažalost ništa se nije desilo... a kontaktiranje njih je takođe nemoguće. Hteli su da sve izgubim i to sam i uradio. Iskoristili su moju zavisnost.
Automatski prevedeno:
pre 7 meseci
I'm really sorry that it went this way; that is for sure not a good experience.
May I just ask if you followed all the instructions to get your account blocked due to gambling issues and they still acted late, though?
Hopefully our complaint team will be able to help with this situation of yours, and in the meanwhile, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
pre 7 meseci
Waldemar.1
je izbrisao post
pre 7 meseci
It really looks like they are experiencing an overload right now, as many players complain about the same issue.
Try to be patient, please, and hopefully soon we'll learn more.
Have you ever withdrawn from this casino before, by the way?
Dodajte post
