pre 10 meseci
Ako želite da diskutujete bilo šta vezano za Cusco Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Cusco Casino - opšta diskusija
pre 10 meseci
Casino Cusco is also mobile friendly. You can play all games on your smartphone or tablet without having to download an app. The mobile website is as user-friendly as the desktop website.
Casino Cusco is very user friendly. The website is well-organized and easy to navigate. You can easily search for games by type, provider or theme. The games are available in several languages, including Dutch.
pre 10 meseci
That's great! What about the other qualities, if you don't mind me asking?
Is support helpful, terms written clearly? KYC handled with care yet swiftly?
Thanks in advance 🙂
pre 8 meseci
Cusco kazino mejl i zaposleni na live chat-u ne odgovaraju na moj zahtev od prošlog meseca na moj zahtev za povraćaj novca, situacija traje mesec dana, dao sam sve svoje podatke i ništa nisam dobio nazad, ne putem mejla i ništa preko live chat-a oni nisu voljni da sarađuju sa mojim zahtevom za povraćaj novca od pre mesec dana, radi se o iznosu od 580 evra koji ne smeju da prihvate jer sam holandski igrač, oni rade ilegalno, nemaju dozvolu za ovo i pored toga ja sam naveden u Cruks-u i poznat sam kao problemski igrač koji znaju za ovo oni ukazuju preko trustpilot-a da su voljni da sarađuju putem e-pošte ako im pošaljem imejl direktno, prvo su izričito dali pogrešnu adresu e-pošte, ali Već sam ranije poslao mejl pravoj osobi tamo, već sam podneo zahtev i poslao sve što se tiče podataka, onda im pošaljete još nekoliko mejlova na njihov zahtev ovde preko Trustpilot-a da žele da sarađuju, ali još uvek nema odgovora na moj e-poruke uopšte, a čak i ako to ponovo zatražite u ćaskanju uživo, den takođe nije voljan da odgovori putem ćaskanja uživo i napravio je nekoliko ekrana za štampanje ovoga u poslednjih mesec dana, do danas još uvek nisam dobio svoj novac nazad, nijedno ažuriranje nije dobilo povraćaj sredstava putem e-pošte i nije primilo nikakvu pomoć putem podrške uživo. Jedino rešenje koje će me naterati da prestanem da ovo prijavljujem je da vratim svoj novac na broj svog bankovnog računa što je pre moguće. To se tiče svih mojih depozita oko 580 evra. prethodnog meseca marta koje su deponovane i zato su uhvatili problematičnog igrača bez licence od Cruksa i znajući ovo, budite oprezni ljudi, oni su prevaranti
Datum iskustva: 20. mart 2024
Automatski prevedeno:
pre 8 meseci
I am really sorry about this situation of yours. When exactly have you open an account at this casino, if I may ask? As far as I can see, the casino operates under the Gaming Curaçao (GC), but does not accept players from the Netherlands.🤔
I hope our team will be able to help out with this issue in your complaint, where they are actually waiting for some answers from you. Please update them whenever possible, so they can move forward with your case.
pre 8 meseci
They answered only when everybody can read with the situation but nothing at my emails and nothing with my conversation at their live support and message what i leave behind they lied that they are willing to help me they dont wanna help me already a month nothing send me back at my emails or live chat 
pre 8 meseci
I am really sorry about the whole situation. Hopefully, our team will get in touch with the casino soon to solve it.
1
pre 8 meseci
Thanks to bad there still no answers not at live support not from their email also not in the 24 hours what i gived theme there s nothing from theme back to me from this cuscocasino i hope also you and your team resolve this thanks for your help
Ažurirano od strane autora pre 8 meseci
pre 8 meseci
Sometimes a delay can be caused by overloaded withdrawal requests or even when a casino is understaffed, so please try to be a little patient. We are always glad to help.
pre 7 meseci
Yes ive wait already 1.5month almost and still not answers from cuscocasino i think they blocked me from support and email i hope they refund me soon in a couple days because i wait already long enough its time now
pre 7 meseci
I surely understand your frustration here, but unfortunately, there is nothing much to be done right now. Just wait to see what our complaint team will be able to do about your case.
1
pre 7 meseci
Still nothing back also no email nothing from cusco casino
pre 7 meseci
But hold this private please theres my name on it this was from 20 march after the verification i never heard theme anymore by email or live chat
Ažurirano od strane autora pre 7 meseci
pre 7 meseci
let see nick also please because he would shut the case and say that i did not have the right for my money back because i also not asked for self exclusion but here is proof please help me with my money back from 20 march its now 5 May it takes to long after my verification back than i not heard theme anymore by email and by support they not answering me only when everybody can read the say with trustpilot that i must take contact by email first they send there a wrong emailadress on purpose but i had already send to the good emailadress and after the verification in the beginning not response me anymore the only thing in the beginning was to look to it and should send me an update but never get an answer anymore and still not have my refund back from all deposits back than
pre 7 meseci
Please do not post any screenshots on the forum with your name visible if you do not wish anyone to see your information. We are not able to control or hide what is visible there.
I am really sorry about the whole situation and our complaint team, together with Nick is surely doing whatever is possible to get your case solved. Please bear in mind that they can help everyone only if there is some possibility to do that, and they cannot change any events that happened there. I hope there will be the best resolution possible in your case soon.
pre 7 meseci
I hope to they never respons me after my verification in the beginning anymore not by chat not by email
Ažurirano od strane autora pre 7 meseci
pre 7 meseci
Try to stay calm, please. I imagine you're quite stressed out, so try to focus on staying positive.
Nick will get to the bottom of this, but for now, I think it would be wise not to overestimate the possible outcome. 🙏
We must try to ensure the casino representative will respond to the complaint; that matters the most. Just let Nick do his part, and try to relax a bit.
pre 7 meseci
I relax i wait almost 2 months thanks for your message
pre 7 meseci
Sometimes, unfortunately, the case can take a bit longer to get solved, you know.
pre 7 meseci
I still wait thank you
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