Dragi Krišna7771,
Dozvolite mi da još jednom ponovim da žalba služi malo drugačijoj svrsi. To možete videti i u ovom slučaju:
„Želeo bih još jednom da razjasnim da nemamo ovlašćenje da naložimo Dafabetu da ponovo aktivira vaš nalog. Odluke o suspenziji ili zatvaranju naloga donosi isključivo kazino, u skladu sa svojim internim politikama i uslovima korišćenja."
Kao što je objašnjeno u mojim prethodnim porukama, naša uloga je bila da pregledamo situaciju i osiguramo da su sve finansijske obaveze prema vama ispunjene. To je uspešno završeno. Dafabet posluje kao privatna kompanija i, prema svojim uslovima i odredbama, zadržava pravo da zatvori račune po sopstvenom nahođenju nakon što se ispune sve finansijske obaveze, što je ovde slučaj. Ovaj pristup je standardan u industriji i mi ga prihvatamo.
Razumem da nije prijatno, zato slobodno pitajte organ za licenciranje za njihov stav, kao što je predloženo u žalbi.
Dear Krishna7771,
let me repeat once more that the complaint serves a bit of a different purpose. You can see that in the case too:
"I would like to clarify once again that we do not have the authority to instruct Dafabet to reactivate your account. Decisions regarding account suspension or closure are made solely by the casino, in accordance with its internal policies and terms and conditions.
As explained in my previous messages, our role was to review the situation and ensure that all financial obligations toward you were fulfilled. This has been successfully completed. Dafabet operates as a private company and, under its terms and conditions, reserves the right to close accounts at its discretion once all financial obligations have been met, which is the case here. This approach is standard within the industry and is one we accept."
I understand it is not pleasant, so please feel free to ask the licensing authority for its standpoint, as suggested in the complaint.
Automatski prevedeno: