Uopšte ne morate da se izvinjavate, to je dobro pitanje.
Kada se tajmer prvi put isključi, produžićemo ga za još nedelju dana i ako kazino ne može da odgovori, žalba će biti zatvorena i kazinu će biti date crne tačke i njegov indeks bezbednosti će biti smanjen.
Nažalost, ponekad to nije ono što igrači žele, ali ako kazina ne sarađuju sa nama, teško je rešiti stvari. 😕
You don't have to apologize at all, it's a good question.
When the timer goes off for the first time, we will extend it for another week and if the casino is unable to respond, the complaint will be closed and the casino will be given black points and its safety index will be lowered.
Unfortunately, sometimes that's not what the players want, but if the casinos don't cooperate with us, it's hard to resolve things. 😕