Zdravo, ovde možete videti da sam napisao ovaj imejl favoritobet-u 25.10.2024, jedan od mnogih i takođe na A imejl adresa. Od tada nema odgovora, a danas je 3. novembar 2024. U ćaskanju mi se uvek govori da pišem mejlove, ali da, nikada ne dobijaju odgovor. Samo nemojte da opljačkate igrače i bilo koga ko podržava ovu vrstu ponašanja iz kazina podržava i neplaćanje pošteno osvojenog novca. 
Štaviše, nije pošteno da mi se ne dozvoli da uložim još jednu žalbu, jer se jedna žalba odnosi na moj novac, koji je kazino do sada odbijao da mi isplati, a druga bi se odnosila na probijene limite kazina, što je značilo da Ja i drugi igrači mogli bismo da izgubimo više novca. I zašto moja recenzija kazina nije objavljena više od nedelju dana?
Dear player,
Feel free to add all your concerns into one complaint. The person responsible for the process will advise you further regarding all matters related. But thanks for keeping us informed. I did not see any more responses from the casino representative here on the forum. I'm assumming we have to leave these questions open until properly explained through the complaint.
Samo mi je smešno što niko ovde ili u mojoj žalbi ne traži izjavu od kazina. Kazino i vi znate da mi od 25. oktobra 2024. nedostaje 1000 evra koje sam otkazao kada sam zahtevao povlačenje, ali mi nisu vraćeni na račun. Kazino je obavešten istog dana, postavio sam svu traženu dokumentaciju i uprkos tome, ni ovde u raspravi ni u mojoj žalbi niko ne pita kazino šta se desilo sa mojim novcem ili gde je novac. Da, ali izgleda da uopšte nije važno što je moj novac nestao, a kazino ne reaguje.
Dear player,
The mediator will surely "ask" the casino, but firstly, the one who complains, it is your turn to support all your claims with detailed explanations and proofs. Only after that does the complaint progress to the next stage, as soon as it is possible to confront anyone.
This guide focused on complaints 👈 is truly worth reading.
Step 1: Player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
It is not quite over yet, so hold on. I am aware, however, that it takes time to reach the bottom. I think you might be free of erroneously assumed expectations if you take the time to become more acquainted with how complaints work. For example, are you aware that every interested party has seven days to reply in the complaint?
Just an observation.
Da, svestan sam da svi imaju 7 dana da odgovore, ali pošto od kazina nije traženo da komentariše, imao je znatno više vremena. U mojoj žalbi pre više od 7 dana bilo je dokaza da sam propustio 1000 evra, ali još uvek nije bilo praćenja kazina. Potreba da pitate kazino je svakako ogromna ako želite, jer mi nedostaje 1000 evra već 11 dana i od tada nisam dobio nijedan odgovor iz kazina. Tako da mislim da to nije normalno.
Frankly, this is not accurate. Even the representative who attempted to follow up with you here was unaware of your complaint, as you may have discovered. Did you notice he mentioned different issues regarding your response? Therefore, no. According to the guide, in order to view the data, the casino must be invited to join the complaint. Don't worry.
Perhaps due to your activity here, they are now familiar with you and the issue, so it would make sense to keep the details for the complaint once the casino gets invited. Makes sense to me.
Dear yasin61,
I want to draw your attention to the fact that we consider this behaviour an attempt at blackmail and extortion, which is unacceptable. We expect you to stop this immediately. If this continues, we will be forced to take further action.
Sincerely,
FavoritoBet Team
Zdravo, ja ovde nikoga ne ucenjujem. Ali ono što želim je moj novac. Pokušavam da komuniciram sa vama 11 dana bez uspeha. Možete mi napisati mejl da konačno nađemo rešenje i da dobijem svoj novac. Sve bi bilo tako lako da dobijem svoj novac i da se cela ova stvar završi... ali činjenica je da još uvek nemam svojih 1000 evra.
Zašto mislite da uopšte imam duplikat naloga? Nisam ni prošao verifikaciju i nisam igrao, samo sam uplatio depozit, a ti si ga ukrao. Ovo je prvi put da se susrećem sa tako tužnom situacijom kada kazino krade depozite.
Svima pripisuju nekoliko računa i kradu novac. nisam jedini.
Bar ste uspeli da igrate, blokiran sam odmah nakon depozita)
Hello there,
Given the intensity of this entire exchange, you might want to file your own complaint as well. What do you think?
It has the potential to be more advantageous, in my opinion. I'll be here for your question, if you prefer to ask.
"Želeo bih da vas obavestim da ovo ponašanje smatramo pokušajem iznude, što je neprihvatljivo. Očekujemo da to odmah prekinete. Ako se tako nastavi, bićemo primorani da preduzmemo dalje mere.
S poštovanjem,
FavoritoBet tim"
Koje dalje mere? Nisu mi isplatili novac 13 dana, nisu odgovorili na mejl 13 dana, u ćaskanju kažu da će proslediti (najmanje 4 puta) ali nikada ne odgovaraju. Ja to doživljavam kao pretnju od njih da žele da mi nametnu ljude, na primer, ili kako da razumem ovo? Ali, srećom, dobro sam pripremljen, oni su iz Games & More Bv, a ne samo jedan kazino sa samo nekoliko ljudi. Zahvaljujući VIP odeljenjima, čije brojeve mobilnog telefona takođe imate i to ne samo iz Favoritobet-a, možete da istražite da li se ikada nešto čudno desi, a i oni oko mene sada znaju za to! Ako mi neko kaže da će biti dalje posledice ako to i to... iako mi ne isplati novac, ne odgovori mi, onda treba da objasni šta pod tim misli. To je očigledno pretnja
Dakle, sada moram jasno da izrazim svoje mišljenje o recenzijama korisnika. U mojim očima, vrlo je verovatno da je samo jedna od 6 recenzija korisnika autentična i da ne pripada Favoritobet-u. Čudno je da se, osim korisnika Kokoloriker, svih 5 korisnika recenzija registrovalo vrlo nedavno i samo ocenilo Favoritobet. I odjednom se svaki čas pojavljuju u diskusiji ovde. Svako može da formira svoje mišljenje i ja to tako vidim i ne kažem da je 100% tačno.
Pored toga, Favoritobet još uvek ima mojih 1000 evra, ne isplaćuje ih, ne odgovara 13 dana. Ali! Ovde na Casinoguru-u, Favoritobet se zahvaljuje korisnicima, a to je bilo pre 4 dana, na primer. Jasno je da mi nisu odgovorili 13 dana, ali ovde se pre 4 dana na Casinoguru zahvaljuju korisnicima i govore koliko brzo su njihove isplate navodno itd.
Takođe sam primetio kako se posle naših žalbi odjednom pojavilo nekoliko igrača sa dobrim kritikama) i pojavili su se u gomili
Dear Radka and Casino Guru team,
Thank you for the detailed guidance and support in addressing the ongoing discussions on the forum. We appreciate the insights provided on engaging with players effectively and maintaining a constructive approach.
Based on your advice, we will make a more concerted effort to address each player’s concerns directly, point by point, to ensure all misunderstandings are clarified in a transparent manner. We recognize the importance of responding concretely to each issue raised and understand that general statements may not suffice with experienced forum users. We aim to improve our responses by focusing on specific details they bring up, while also avoiding hasty conclusions regarding their intentions or multiple accounts.
Your suggestion to view the player not as an adversary but as another individual seeking resolution is insightful, and we will endeavor to approach them with empathy and a willingness to find common ground. Furthermore, we understand the value in connecting forum discussions to the official complaint resolution process, and we will be cautious to keep confidential information secure.
Regarding the thread authorship concern, thank you for clarifying that maintaining a neutral stance in this space is essential. We will work within these guidelines and continue to support open dialogue without escalating tensions.
Thank you once again for your support.
Kind regards,
Melina
FavoritoBet Team
Takođe sam primetio kako se posle naših žalbi odjednom pojavilo nekoliko igrača sa dobrim kritikama) i pojavili su se u gomili
Hello artemsl2000,
Thank you for bringing this up. As you are likely aware, FavoritoBet has strict policies against duplicate accounts. We invest significant effort in ensuring a fair and secure environment for all players, which includes monitoring for any kind of duplicate or suspicious activity.
Our goal is to provide a level playing field where every player enjoys equal opportunity and is held to the same high standards. If there’s anything specific you’d like to discuss further, please feel free to reach out. We’re here to ensure a transparent and respectful experience for everyone.
At FavoritoBet, we are committed to offering an enjoyable, secure, and genuine experience for all our players. Our focus is on building trust with our community—not yielding to pressure or condoning questionable activities.
Best regards,
Melina
FavoritoBet Team
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
