pre 3 nedelja
Pišem u čet, samo pišu da je sistemska greška sa isplatom, a to što su mi skinuli 500 evra sa računa je normalno???
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FEZbet Casino - opšta diskusija (strana 6)
pre 3 nedelja
i čak si im dao ocenu 9,8??? Za šta? Zbog otkazivanja mojih dobitaka i uzimanja novca?
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pre 3 nedelja
Hi Romi! Thank you for your answer.
You guys from CG do an awesome job! Very helpful for players.
It's been a while, but they fully paid me on September 27th and 29th.
They asked me for 3 different validations - identity, bank statements and a selfie with their website on the background. Each validation took 48-72 hours to confirm. So I advise people to be patient.
To avoid future problems with customers, they should improve their validation methods and also make it clear for customers that it's a requirement for any withdraw to go through. The way it is today, it's shady and may lead the customer to be anxious about the security of its funds.
Anyway, thanks again.
Keep up the great work!
Ažurirano od strane autora pre 3 nedelja
pre 3 nedelja
još jedna kancelarija pedera koja nije platila, od petka čekala isplata, poništila isplatu i to je to....
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pre 3 nedelja
I can see that you are really upset with this casino, but can we please take it step by step here, so the issue is better understandable?🙏
What do you mean they took your money, please, as you said in your other post?
You requested the withdrawal on Friday, right? Is your account fully verified, or do you have to go through the process?
Do you still see the money in your account or they are not shown there anymore?
Please reply with some more details regarding all this, and we will try to find out what could happen at this casino.
pre 3 nedelja
Hi Romi! Thank you for your answer.
You guys from CG do an awesome job! Very helpful for players.
It's been a while, but they fully paid me on September 27th and 29th.
They asked me for 3 different validations - identity, bank statements and a selfie with their website on the background. Each validation took 48-72 hours to confirm. So I advise people to be patient.
To avoid future problems with customers, they should improve their validation methods and also make it clear for customers that it's a requirement for any withdraw to go through. The way it is today, it's shady and may lead the customer to be anxious about the security of its funds.
Anyway, thanks again.
Keep up the great work!
pre 3 nedelja
Thank you so much for your kind words. We always try to do our best to help our users.
I am glad that you have received your money, and it is nice to read some of your insides. If you're interested, you can submit a user review where you describe this experience of yours. It really could help others to better understand how this casino works.
Here is the link for you if you decide to do so.
We'll look forward to hearing from you again.
pre 3 nedelja
Da, u petak sam dobio 2 opklade i stavio na povlačenje, a juče su uzeli novac i nema novca na računu. Nisu tražili verifikaciju!!!
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pre 3 nedelja
In this case, you really did the right thing to file a complaint here. Our team will start to investigate the matter, and hopefully they will be able to get in touch with the casino so we can find out what happened.
Are you able to communicate with the support now?
Let's wait for another step regarding your case, which will lead us to the resolution of all this.
pre 3 nedelja
Mogu da ih kontaktiram ali tamo ništa ne govore jer rade samo u četovanju a o finansijama ne mogu ništa... Već sam otvorio žalbu... Muka mi je da otvaram kazina a ne plaćajući ljudima novac koji su osvojili... Moramo pronaći način da se izborimo sa njima...
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pre 3 nedelja
Yeah, usually the live chat has no information regarding withdrawals and stuff like that.
I surely understand your frustration here, but let's just stay patient, and hopefully it'll be solved out soon.
And maybe in the end the casino will be able to fix the error as they said it was due to that, and soon you'll get your money. Right?🤷♀️
We'll be here if you have any news regarding all this.
pre 3 nedelja
Reći će isto što i Spinaga, samo su zatvorili nalog osobi i to je to!!! a nisi pomogao!!!
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pre 3 nedelja
You know, I think it would be fair to explain that we just can't defend the player's interest if the casino proves this particular player has violated the basic rules. Like you did at Spinaga. This is actually the reason why we could not help you.
It is not my intention to be mean, but can you assure us that something similar has not occurred at FEZbet Casino, please? If you're convinced this casino will respond in the same way, it naturally raises some questions.
I hope you realize that my only goal is to assist you in avoiding needless mistakes.
pre 3 nedelja
ljudi su igrali tamo a ne ja, a pošto sam ja već viđen ovde, napisao sam i post, samo ne o mojim gejming nalozima nego o drugima, da li postoji zabrana za ovo? Moguće je dokazati da nisam ja igrao nego neko drugi, samo neće da vrate pare, to je sve.. blokirali račun i to je dobro!
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pre 3 nedelja
Takođe ne razumem zašto kazina koja varaju i pljačkaju ljude imaju tako visoke ocene, Fezbet kazino me je prevario za 900 PLN, niko nije bio zainteresovan da pomogne, ima toliko pritužbi na Fezbet kazino a ocena je i dalje 9,8, za mene to je neshvatljivo
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pre 3 nedelja
Gospođo Radko zašto ovaj kazino i dalje ima tako visok rejting? Ima toliko pritužbi i loših mišljenja o ovom kazinu i ocena je i dalje skoro maksimalna, tu nešto nije u redu da se takve situacije dešavaju
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pre 3 nedelja
ljudi su igrali tamo a ne ja, a pošto sam ja već viđen ovde, napisao sam i post, samo ne o mojim gejming nalozima nego o drugima, da li postoji zabrana za ovo? Moguće je dokazati da nisam ja igrao nego neko drugi, samo neće da vrate pare, to je sve.. blokirali račun i to je dobro!
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pre 2 nedelja
I'm sorry, are you saying you've been sharing the information on behalf of someone else? I most likely did not understand you well. What do you intend to prove, and also to whom, I wonder. Are you perhaps referring to your current complaint against FezBet? Surely you can provide anything you have to Veronika; she will go through that, don't worry.
As far as I can guess from the screenshot posted in the complaint thread, the casino suffers technical issues; well, it may happen. Do you have any reason to believe the casino is not being honest with you?
pre 3 nedelja
Gospođo Radko zašto ovaj kazino i dalje ima tako visok rejting? Ima toliko pritužbi i loših mišljenja o ovom kazinu i ocena je i dalje skoro maksimalna, tu nešto nije u redu da se takve situacije dešavaju
Automatski prevedeno:
pre 2 nedelja
Hi there. My name is Radka, if you don't mind.
We have previously discussed numerous casinos in exactly the same way. Still the same reasons apply. I apologize; I have run out of explanations for you and I am sorry to see that, despite our best efforts to explain how it works to you, you just keep asking the same questions.
Please keep these things in mind:
forum posts does not count to rating
unclosed complaints or resolved complaints do not count too
On the other hand, these point you may access anytime are still valid:
Very big casino based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Basically, this is it. Feel free to submit another gambling-related complaint if you feel casinos are not acting fairly, please.
