FgFox Casino - opšta diskusija

Don't approach this casino. Total confusion with bonus rules. How to use free spins from the welcome bonus too. Simply hands on.

So I also have a bad experience with this casino started playing with a small 40 won up to 50k on roulette when I wanted to withdraw. They said they had to investigate my bet it’s been nearly a week and they keep on telling me to wait. What shall I do ?

Hello,

I read their bonus terms and conditions and find them quite clean - not saying it's completely fair, though.

If you struggled with free spins, did you contact their live support/chat to get some help, please? There are especially for such a matter, I'd say.

Hello there,

I can understand that in case of a huge win - like yours, casinos usually contact the game provider to make sure the win is legit and sometimes it triggers an additional account check.

However, it would still be much easier for everybody if casinos start sharing information with players. I can understand, that you may feel kind of strange because you have no idea what's happening and for long are you supposed to wait.

Are you sure you have not received an email with some sort of information about this investigation and the approximal time it should take?

No I haven’t received any mail about it and everytime I got to the help center they tell me to wait until it’s done and I will know then . They can’t tell me what the investigation is about. I don’t know what the issue is maybe because of my cooloff break I really don’t know.

Well, I think that even if you submit the complaint, we would be forced to wait until this check is complete.

Let's try it anyway, this casino has unfair rules, so it's better to be prepared. Feel free to submit your complaint here.

Hi,

Is the problem solved? I have also won lot of money.

Are the problems / complaints solved with this casino?

I am so worried. I have €7000 balance

If the problem still persists, submit the complaint. You have been waiting long enough 🙁

https://casino.guru/complaints/create

Hopefully, we will be able to help.

Are you in contact with the Casino?

No, I'm not

If you submit the complaint, our team will review it first and will try to contact the casino if necessary.

I'm not part of this process.

Are you in touch with them?

Feel free to browse the complaint section to find out how this casino deals with those complaints:

https://casino.guru/complaints

Dear players,

We want to let you know that if you face any issues or difficulties while using our website, please feel free to contact our customer support service by live chat or via email support@fgfox.com. We're always happy to help you and provide any assistance you may need.

Additionally, we have a lot of useful information on our website that you can find helpful. You can access this information through the link: https://fgfox.com/en/info/terms_and_conditions

Please feel free to contact us at any time, we are working around o'clock!

The coolest online casino of all that I have seen! Who agrees?

I agree!:)

Hey. What do you like so much about this casino ? Do you have any specific experience in it ? 

Fake as hell! Do litterly everything to not or slow down my withdraws. 7 days later after approval and still pending. VIP manager already informed finance department 4 times 5 days ago for the first time and did not receive any reply. Yeh Right!

Hello, do you have a withdrawal problem in this casino ? You have a frozen casino account, do I understand correctly ? Is there something wrong and the casino is making some checks ? 

Let me know a bit more so I have a better overview. 

Before i started playing i asked how long does a withdraw take and they said within 3 days it's approved. So last week i made a withdraw AFTER verifcation and froze my account. I asked will it affect my withdraw and they said no it won't. Friday i unfroze it and made a deposit and made a new withdraw. Bam my account is SUDDENLY not verified anymore and had to withdraw everything again. Very strange. Now it's wednesday contacted them more then 10 times and the vip manager informed the finance team 5 times already to speed up and NOTHING happened. It's 7 days later and its still pending.