Da, tačno sam deponovao i igrao sa stvarnim sredstvima i akumulirao dobitke od preko £2400.
Zatim su stalno odbijali moje povlačenje tražeći još dokumentacije koja je sva dostavljena i odobrena. Zatim sam ponovo izvršio povlačenje na moje iznenađenje što su ručno sistem obrisali £1950 za koje su rekli da su spojili bonus u moj bilans i da ne mogu da povuku tako prevelike dobitke. Kontaktirao sam IBAS koji je odgovorio
„Dragi gospodine Sveti
Hvala vam što ste podneli Resolver u četvrtak uveče.
Možda niste svesni, ali Goldenbet nije licenciran u Velikoj Britaniji. Oni ne potpadaju pod IBAS ADR (alternativno rešavanje sporova).
Njihova veb stranica samo aludira na licencu Curacao kroz nejasne reference na sporove koji se vode tamošnjim sudovima. Bojim se da ste izvan bilo kakvih „normalnih" puteva za žalbe i zaštite kupaca.
Mogu da ponudim samo ove čisto opšte predloge:
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Trebalo bi da odete u svoju banku - AKO verujete da potencijalni sajber kriminalci mogu imati podatke o vašoj kartici
Takođe pitajte svoju banku da li mogu nešto da učine da pomognu.
Ako se suočite sa finansijskim poteškoćama, razmislite o tome da pozovete Nacionalnu liniju za pomoć u vezi sa kockanjem koja ima savetnike sa iskustvom u savetovanju o dugovima i možda će vam ponuditi korisne savete.
Prihvatanje opklada od strane operatera za klađenje bez dozvole u UK trenutno je uključeno u teme parlamentarne Bele knjige. Možda biste želeli da obavestite svog poslanika o okolnostima koje ste zatekli. Najbolji način da to uradite je putem e-pošte na ."
Yes that correct i depositedaAnd played with real funds and accrued winnings of over £2400.
They then kept rejecting my withdrawal asking for more documentation which was all supplied and approved. I then actioned the withdrawal once again to my suprise they had manually system wiped £1950 which they said they had merged a bonus into my balance and cannot make a withdrawal of such excessive winnings. I have contacted the IBAS who have responed
"Dear Mr Saint
Thank you for your Resolver submission on Thursday evening.
You may not be aware, but Goldenbet are unlicensed in the UK. They do not come under IBAS ADR (alternative dispute resolution).
Their website only alludes to a Curacao licence via a vague reference to disputes being taken to the courts there. I fear you are outside any ‘normal’ complaint routes and customer protections.
I can only offer these purely general suggestions:
Inform the UK Gambling Commission about what happened; I’m sure they would welcome any evidence that you can supply toinfo@gamblingcommission.gov.uk
Accepting bets from a UK citizen without a UK-issued gambling licence is a crime. You should contact Action Fraud – IF you believe that you have been the victim of cybercrime.
You should go to your bank – IF you believe potential cybercriminals may have your card details
Also ask your bank if there is anything they could do to help.
If you face financial difficulties, consider calling the National Gambling Helpline who have advisers experienced in debt counselling and may be able to offer helpful advice.
The acceptance of bets by betting operators unlicensed in the UK is currently included within the subjects of a parliamentary White Paper. You may wish to inform your MP of the circumstances you have found. The best way to do that is by email to peter.fortune.mp@parliament.uk."
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