Nedavno sam imao veoma razočaravajuće iskustvo sa ovim onlajn kazinom zbog kojeg sam se osećao frustrirano i prevareno. Nakon uspešnog osvajanja £2450, bio sam šokiran kada sam otkrio da je kazino izbrisao moj dobitak koji su nazvali prekomernim od £1950 bez odgovarajućeg objašnjenja. Tvrdili su da je to zbog bonus limita, iako su dobici došli direktno sa mog stanja depozita, a ne iz bilo kakvih bonusa.
Svaki put kada sam se obratio njihovoj korisničkoj podršci za pojašnjenje, činilo se da su više zainteresovani da izbegnu moja pitanja nego da se zapravo pozabave mojim problemima. Činilo mi se kao da se vrtim u krug — tražili su razne dokumente, koje sam dostavljao promptno, da bih svaki put dobijao više informacija. Ovo stalno napredovanje je bilo neverovatno frustrirajuće.
Da stvar bude još gora, kada sam dodatno pritiskao na legitimnost njihovih postupaka, blokirali su me iz njihove podrške za ćaskanje. Tako se ne ponašate prema kupcima, posebno prema onima koji su bili lojalni i poštovali sva pravila. Očekivao sam transparentnost i dobru korisničku uslugu, ali ono što sam dobio je niz prepreka i nedostatak odgovornosti.
Sve u svemu, toplo bih savetovao svima koji razmišljaju o ovoj veb lokaciji da budu oprezni. Jasno je da imaju ozbiljnih problema u vezi sa poštenjem i odnosima sa kupcima. Moje iskustvo nije bilo ništa drugo do obeshrabrujuće. U svetlu ovoga, oni tek treba da obrađuju dobitke za koje kažu da imam pravo.
I recently had a very disappointing experience with this online casino that has left me feeling frustrated and cheated. After successfully winning £2450, I was shocked to find that the casino wiped my winnings which they called excessive of £1950 without proper explanation. They claimed it was due to a bonus limit, even though the winnings came directly from my deposit balance, not from any bonuses.
Every time I reached out to their customer support for clarification, they seemed more interested in evading my questions than actually addressing my concerns. It felt like I was going in circles — they asked for various documents, which I submitted promptly, only to receive requests for more information each time. This constant back-and-forth was incredibly frustrating.
To make matters worse, when I pressed further about the legitimacy of their actions, they blocked me from their chat support. This is not how you treat customers, especially those who have been loyal and followed all the rules. I expected transparency and good customer service, but what I received was a series of roadblocks and a lack of accountability.
Overall, I would strongly advise anyone considering this site to proceed with caution. It's clear they have some serious issues regarding fairness and customer relations. My experience has been nothing short of disheartening. In light of this, they have yet to even process what winnings they say I am entitled to.
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