Gorilla Wins Casino - opšta diskusija

GORILLA WINS IS A SCAM COMPANY!!! NOT PAY ME MY MONEY!!! ACCOUNT FULLY VERIFIED!!!ROBBED ME !!!

Also roulette is very big scam, sometimes not pay winnings and also when you bet 20 pay you for 10 on number, big scam.

I am really sorry for this experience you have there, and I would recommend filing a complaint, but unfortunately, this casino doesn't communicate with us, as you can see here 👈.

If you wish to submit a complaint anyway, here's the link for you, and I hope that we will be able to intervene.

GORILLA WINS CASINO IS BIG SCAM!!!

ROBED ME 1921£ don't want send me my money, I wait and wait, account fully verified!!!

Stay away, costumer service non stop close chat, casino is BIG SCAM WHEN YOU WIN CANCEL YOUR BET LIKE YOU NO BET AND RETURN YOUR MONEY !!

SCAM CONPANY DONT WANT WITHDRAW MONEY

I see that even after a while nothing has changed. I would probably recommend not to play in such a casino, because according to the safety index it is a bad choice. 

I also noticed that you have already opened a complaint, so I wonder if the casino will be willing to resolve things with us or ignore us. 

Whatever the outcome, definitely don't play here anymore and go to a casino that is more trustworthy. 

I'd like it to work out, but I'm afraid if it does. 

I hope Gorilla Wins return me my money and you help me , I am not rich, this money is very important for me.

We hope so too, but please bear in mind not to depend on the money from gambling. It should be taken only as a hobby and nothing else.

Yes Romi you have right 👍

Hello.

I am really sorry that you go through this kind of situation at this casino.

Our complaint team would surely like to help with your case, but as I can see you wrote in your complaint that you are unable to provide any evidence, so let's see what they can do with this situation.

I can assure you that they will try their best to help you out.

May I ask you what the reason is they are not paying your winnings, though?

Yeah, I understand.

Our complaint team will surely take a look into this.

Just let me add that you should never rely on the money from online gambling. It should never be taken as a way of living, but only as a hobby.

Otherwise, it could lead to some serious issues.

And this is exactly what I tried to say: never rely on the money from gambling, please.🙏

Unfortunately, the safety index of this casino is pretty low and that is never a good sign.

I will keep my fingers crossed for you, though.🤞

This really is sad to hear.

If I may help somehow, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Dear user,

I believe Romi understands you well. Yet frankly, there is no way to get you back the money instantly. Hence you've been advised not to relay on casino winnings, which is exactly what you're doing right now.

The situation may quite easily get even worse. Do you have someone close to turn to for support? Find someone and stick with that person. Based on the casino's reputation, there is a fair chance you won't get any money. I'm sorry, but if you can't prove your point in the complaint, do not expect us to resolve the matter.

Please explain to Nick in the complaint why your withdrawal has not been paid out, please.

https://casino.guru/gorilla-wins-casino-player-s-withdrawal-is-delayed-2 👈

Thus !Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.!

I sincerely apologize for having to say all of this. Only play if you have extra cash on hand. Always play at respectable casinos to stay away from situations like this.

I'm really sorry to hear that. Allow me to be a bit more straight-forward then.

Yes, you are correct; closing an account is a measure to keep you out from gambling harm. Yet as long as you keep playing in casinos with an extremely low Safety Index, it actually does not matter whether the account is closed or open. As I explained, risky sites simply do not pay out the winnings.

That's the big deal. I hate to see you expect us to recover your money because it is not very likely. In the past, this casino completely ignored players complaints; as a result, its Safety Index has kept falling down ever since

It really worries me you have no one close around you. Please feel free to seek support at local local help center:

https://casino.guru/problem-gambling-help-centers 👈

Though I sincerely hope you will receive the money in some way, I think it is better to be ready for the bad end as well.