pre 12 meseci
Ako želite da diskutujete bilo šta vezano za GoSpin Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
GoSpin Casino - opšta diskusija
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pre 12 meseci
Zatražio sam nekoliko povlačenja iz ovog kazina danas i u poslednjih nekoliko dana. Dobio sam prve tri isplate. Juče mi je kazino poslao e-mail u kojem me zamolio da napravim selfi sa svojim pasošem u ruci i komadom papira sa ispisanim datumom. Danas mi kazino ponovo šalje mejl i ovog puta bi trebalo da napravim snimak sebe sa pasošem u kojem govorim unapred definisane stvari i šaljem im. Želeo bih da znam da li je ovo normalno? Da li me zadržavaju da bih odložio plaćanje? Imam loš osećaj u vezi ovoga i želim da čujem vaša iskustva.
Automatski prevedeno:
pre 11 meseci
Thank you for your valuable feedback!
We regret that you have had such a negative experience with GoSpin as we always strive to improve and make your stay in our casino as comfortable as possible!
Please be aware that the verification process is a standard KYC procedure, which is necessary to ensure the safety of our Players and ourselves. Please note that all the documents are reviewed by the responsible department on an individual basis and according to our T&C, we have the right to request additional documents for security purposes.
Let us assure you that we are not interested in not paying you the well-deserved winnings as we are a fair and Curacao-licensed casino.
If you have any additional questions, don't hesitate to contact us at any time.
We are glad to help you!
Kind regards,
GoSpin team
pre 10 meseci
A 100% bonus up to 7500$ AUD, but max cashout is 2k euro ? that sounds retarded. That means if I deposited the max amount to play with 15k, the most I could cash out would be 2k euro ?.
Am I reading that correctly ?
pre 10 meseci
Dear scottM!
We are glad to see you in our GoSpin Casino and provide the information about our welcome bonus, which is designed to enhance your gaming experience!
Please note that according to the Terms & Conditions of our Welcome Offer (100% + 100 FS), real money bets will be placed first. All winnings gained when betting with real money will go to the Real money wallet. It is important to note that there are no limits to the winnings with Real money bets.
Let us inform you that when you start to wager a bonus using Bonus Money funds, all winnings from bonus bets will go to the Bonus Wallet. Once the wagering condition is complete, the amount left on the Bonus account will be transferred to your Real balance. Please note that the maximum amount that can be transferred from the Bonus to the Real Wallet must not exceed five times the deposit amount, but not more than 2000 EUR.
Take advantage of this exclusive welcome bonus to enhance your gaming journey at GoSpin Casino! If you have any questions or need help, our support team is always ready to help.
Good luck and have a good time at the GoSpin Casino!
pre 10 meseci
Nice experience playing here.
pre 10 meseci
Hi, if you are interested you can describe more. Maybe it would be beneficial for other players as well.
What did you like the most ? Did you manage to withdraw any money from the casino ? 🙂
pre 9 meseci
Sure, but the max cashout should be a multiple of the bonus amount, not a fixed amount. If I have to wager 7500 euro 30 times, and when I complete it I can only withdraw less than 1/3 of my deposit, it's rather pointless. Cashout should be 5 or 10 times the bonus amount as a minimum.
pre 9 meseci
Thank you for your attention to our casino and your important observation regarding the rules of our bonus offer. We fully understand your desire to have maximum freedom when withdrawing winnings; however, allow us to explain the rationale behind the established rules.
First and foremost, we would like to emphasize that our casino aims to ensure fairness and protect the interests of all our Players. The setting of a maximum withdrawal amount is aimed at minimizing risks and ensuring the financial stability of our operations. This allows us to offer generous bonuses and promotions while maintaining the stability of our platform.
We are always open to discussing potential improvements and changes to our rules to better meet the needs of our Players. Your feedback is highly valued, and we are ready to consider all arguments and proposals aimed at enhancing the gaming experience.
Thank you for your understanding and patience. We hope for your continued cooperation with us and wish you good luck in your games!
pre 9 meseci
I understand it is a risk management measure, what I am saying is that its borderline dishonest to advertise a 7500 match bonus when the result of completing the massive playthrough requirements, would be that you are allowed to withdraw 26% of what you deposited. In my humble Opinion, you either need to reduce the max bonus amount to 500 to 1000, or change the withdraw policy to accomodate high rollers so that there is actually a point in having the bonus in the first place.
pre 9 meseci
Nakon prvog uspešnog KIC procesa, pokušao sam da povučem novac. Nalazite se u režimu "Čekanje". Kasnije sam putem mejla dobio zahtev da pošaljem različite selfije. Nezgodno. Zatim je video morao da bude poslat sam. Super nezgodno. Obrada je trajala 5 dana nakon video snimka i bez odgovora. Pokušaji povlačenja napravljeni su pre više od nedelju dana. Šta dalje? Iskustva?
Automatski prevedeno:
pre 9 meseci
Thank you for sharing your concerns with us! Your feedback is highly valued by us!
Please be informed that according to our T&C, the Verification department has the right to request additional documents for the KYC procedure. It is standard procedure to ensure the safety of our players and ourselves. All provided documents/videos are reviewed on an individual basis and according to the rules of our casino.
Since we are a fully licensed Curasao-Casino you can be sure that all deserved winnings will be paid accordingly to our T&C.
If you have any additional questions, don't hesitate to contact us at any time.
We are glad to help you!
Kind regards,
GoSpin team
pre 9 meseci
Lepo je koliko brzo odgovarate na ovom forumu, dok je odgovaranje na e-poštu i dokumente sporo. Razumem inspekciju, ali mislim da bi bilo razumno da se inspekcije rade brže, a ne da se traže novi dokazi svake nedelje. Zvuči kao odugovlačenje isplate novca i nepravedno prema kupcu, i izaziva sumnju da li će se o tome uopšte voditi računa.
Automatski prevedeno:
pre 9 meseci
Zatim se traži notarski dokument iz pasoša.
Da li ste uspeli da povučete svoja sredstva odavde?
Automatski prevedeno:
pre 9 meseci
Please use the "reply" button whenever you'd like to get your message to someone particular, so the person can get notified.
Anyway, were you able to provide that document, yet?
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pre 9 meseci
I have reserved the first free time for the notary, which was possible, and am going to get the document in question. I really hope it's a safety measure and all my effort and waiting is not in vain. I heard that the processing of the notary's document at the casino in question could take a month. Is it reasonable anymore on top of this?
pre 8 meseci
We give casinos 14 days to resolve the verification, I think a month to check one document would be quite enough. I understand that the casino has to take this process seriously because it is important, but on the other hand it shouldn't take too long either. If this is the case and you still have problems, you can submit a complaint with us and our team will try to help you.
But for now, I would wait to see what happens with the document you sent in and make sure you give us an update on whether it was in order and whether you are verified or not.
Fingers crossed 🤞
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pre 8 meseci
Hvala vam na komentaru i spremnosti da pomognete. Sutra ću poslati dokument notara i javiću ti se kako ide.
Automatski prevedeno:
pre 8 meseci
Sure, so we'll wait to see if the casino accepts it or not.
For now, good luck. ☘️👍
pre 8 meseci
Hej, malo ažuriranja o tome. Poslao sam dokument iz pasoša notaru i pitao za njegovu obradu u korisničkoj službi za ćaskanje. Odjednom se u razgovoru pojavio Vip menadžer i rekao da će ubrzati stvari. Sledećeg dana dokument je prihvaćen, ali su mi ponovo tražena nova dokumenta – ovoga puta potvrda o plati koju sam odmah dostavio. Obrada je trajala oko 4 dana, jer je između bilo vikenda i Uskrsa. Zamolio sam VIP menadžera za pomoć i konačno mi je potvrđen nalog! Moj zahtev za povlačenje je odbijen i skoro sam se razočarao, ali nakon što sam pronašao načine plaćanja za otprilike jedan dan, uspešno sam izvršio prvo povlačenje na svoj račun. I ovde sam zamolio Vip menadžera za pomoć. Sada sam dobio tri uspešna povlačenja u roku od dva dana i sada me čekaju tri povlačenja. Nisam dobio povlačenje u roku od nekoliko sati, kao što sam obećao.
Automatski prevedeno:
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