Prijavio sam se u highroller kazinu 25. januara, zatim uplatio 2,25 hiljada, zatim osvojio 14,9 hiljada, kada sam uradio KIC, uzeo sam svoj Aadhaar sa selfijem, onda sam takođe uzeo adresu za dokaz, ona je verifikovana, onda kada sam uradio dokaz o depozitu, transakcija se prikazivala na računu. Gde sam izvršio uplatu, moj UPI i ID transakcije su takođe dostupni, ali tim Highroller-a ne verifikuje moj nalog čak ni nakon što je sve proverio. I kada učitavam dokument, svaki put se navodi novi razlog, ali taj razlog nije validan.
podnela dva zvanična dokumenta izvoda banke direktno iz moje banke kao dokaz adrese. oni stalno odbijaju izvode iz banke tvrdeći da nisu originalni kada je . dokument nikada nije uređivan . jednostavno sam ga preuzeo direktno sa veb stranice moje banke i poslao na veb lokaciju kazina. bankovne dokumente treba prihvatiti kao deo dokaza o adresi u skladu sa sopstvenim uslovima i uslugama.
I signed up at highroller casino on 25th january, then deposited 2.25k, then won 14.9k, when I did KYC, I took my Aadhaar with selfie, then also took proof address, it was verified, then when I did proof of deposit, the transaction was showing in the account. Where I made the payment, my UPI and transaction ID are also available, but the team of Highroller is not verifying my account even after checking everything. And when I am uploading the document, every time a new reason is given, but that reason is not valid.
submitted two official bank statement documents directly from my bank as a proof of address. they keep rejecting the bank statements claiming its not original when it is . the document was never edited . i simply downloaded it directly from my bank website and submitted it on the casino website. bank documents should be accepted as part of proof of address according to their own terms and services .
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