Kinbet - Isplata maksimalno 500 evra svake 2 nedelje. (strana 3)

I am certainly not a representative, I have also complained about this casino here

Ein Vertreter bin ich sicher nicht ich habe ebenso über dieses Casino mich hier beschwert

your casino has blocked my account with my withdrawal in it your casino is a scam

They just told me in lovechat again, my withdrawal is scheduled for today.

To select if you wish to continue this topic here in this one or the other one over here 👈.

That is great news indeed.

I don't think you will continue playing there now, though. Will you?

You mean Kinbet, right? I'm not sure why you said "your casino," but never mind.

Let's see how it will go for you as well. Others write that they got the money, so hopefully it will be your case as well soon.

Great. Whenever you have an update, please write to us.

I can’t log into my account to see what’s going on with my withdrawal because your fake site blocked my account

Hopefully our complaint team will be able to get in touch with this casino so they can investigate the whole situation. Only then will we learn what exactly happened.

Good evening,

I made a withdrawal of 200 euros from this company (kinbet) on Monday 10/2 and another withdrawal of 250 euros on Tuesday 11/2 and my requests are still under review until today 19/2. In the live chat they inform me that withdrawal requests are served in order of priority, and when I mention to them that in your terms you write that you serve them within 3 business days they close me. Is there a risk that I will never get my money? Have you heard of this company paying even late?

Καλησπέρα,

Στη συγκεκριμένη εταιρία (kinbet) έκανα την Δευτέρα 10/2 ανάληψη 200 ευρώ και την Τρίτη 11/2 ανάληψη ακόμα 250 ευρώ και τα αιτήματα μου είναι ακόμα υπό εξέταση μέχρι και σήμερα 19/2. Στο live chat με ενημερώνουν ότι τα αιτήματα αναλήψεων εξυπηρετούνται κατά σειρά προτεραιότητας, κι όταν τους αναφέρω ότι στους όρους σας γράφετε ότι τα εξυπηρετείτε εντός 3 εργάσιμων ημερών με κλείνουν. Υπάρχει κίνδυνος να μην πάρω ποτέ τα λεφτά μου? Έχετε ακούσει για την συγκεκριμένη εταιρία να πληρώνει έστω και καθυστερημένα?

Hello, I tried to check the casino and we have some complaints with them similar to yours. They were almost all resolved so I would be quite positive about this casino although things can change so I don't want to promise anything 100%. 

However, the casino has told you absolutely nothing about your withdrawals? 

I spoke to them again today, I told them that according to the rules you should check the withdrawal request in 3 days but it has been 10 days, they told me again not to worry and that the financial department is doing everything to offer the best services. I told them that what they are doing is not the best services but the worst and I would like you to tell me how long I still have to wait. They replied that they do not know when and then hung up on me.

Μίλησα πάλι σήμερα μαζί τους, τους ανέφερα ότι βάση κανόνων θα έπρεπε να ελέγξετε το αίτημα ανάληψης σε 3 μέρες αλλά έχουν περάσει 10 μέρες, μου είπαν πάλι μην ανησυχειτε και οτι το οικονομικό τμήμα κάνει τα πάντα για να προσφέρει τις καλύτερες υπηρεσίες. Τους ανέφερα ότι αυτό που κάνουν δεν είναι οι καλύτερες υπηρεσίες αλλά οι χειρότερες και θα ήθελα να μου πείτε πόσο καιρό πρέπει να περιμένω ακόμα. Μου απάντησαν ότι δεν ξέρουν πότε και μετά με έκλεισαν.

I would also like to add to what you said that we give casinos exactly two weeks to pay players. I guess I wouldn't want to keep hearing the same thing and not have any money, so if you exceed this time, definitely let me know and we will try to help you with a complaint.

Do you think you can hold out a little longer?

Of course I can wait, no problem.

Thanks

Hey, I've been waiting for ongoing payments since February 10th.

Support says everything is being processed in order and I shouldn't worry.

Hey, ich warte seit dem 10.02. auf laufende Auszahlungen. 

Laut Support wird alles der Reihe nach bearbeitet, und ich soll mir keine Sorgen machen.

Same with me, I've been waiting since February 10th.

Το ίδιο με μένα, κι εγώ απ τις 10 Φεβρουαρίου περιμένω.

Just the story of how I came into possession of the money I won... I didn't get the money into my account to begin with.

I don't expect to ever see this money.

The casino is a scam in my eyes

Alleine die Geschichte wie ich zu meinem gewonnenen Geld gekommen bin… Hatte das Geld von vorne rein nicht auf mein Guthaben bekommen.

Ich rechne nicht damit, diese Geld jemals zu sehen.

Das Casino ist ein Scam in meinen Augen

I see that both of you are in exactly the same situation and therefore what I wrote before to the player with whom you are writing also applies to you. If this is the only reason the casino wrote to you and you won't have your money in 14 days, I would definitely open a complaint.

What do you say?

I agree, I'll wait until Monday.

Συμφωνώ, θα περιμένω μέχρι τη Δευτέρα

I'm waiting too. Thank you

Ich warte ebenfalls. Vielen Dank