Hello, did you try to resolve this with the casino somehow? Do I understand correctly if I say that you lost money in the end? Or did the casino take it from you? Such problems can usually arise, but I believe it's not that difficult to find a reasonable way to talk to the casino. Sometimes it's difficult, but if it's not possible we can try to help. But if a player loses money then there is nothing to save, so that's why I ask.
Pokušao sam i odgovor je uvek isti dokaz o depozitu sa mojim imenom na njemu neće više krasti od mene
Just please know that if you experience such issues, our complaint team can try to help and get it solved if possible.
Do you need our help now, perhaps?
RTP is rock bottom here. 93% bgaming lol
That's pretty low I'd say. How are the other game providers doing in this casino? Don't you know?
Odbili su da mi daju bonus od 200% iako je na vašem veb-sajtu. Koristio sam kod BOOMGURU.
Da, bože, kakva loša stranica! Ne idi ovde tražeći 200% depozita, nećeš ga dobiti.
Had a good time playing and also winning, very recommended guys!
Aiming for more more more winnings !!
Odbili su da mi daju bonus od 200% iako je na vašem veb-sajtu. Koristio sam kod BOOMGURU.
Hello, if the casino didn't give you a bonus, did you ask why? There must be a reason.
Unfortunately, casinos don't have to offer bonuses to players, as it's entirely up to them who they give them to and who they don't. But I would assume that they would at least say something about it.
Kada sam uplatio depozit i dodao promotivni kod, pojavila se poruka „promocija uspešno dodata". Nakon toga sam završio depozit, ali bonus nije stigao.
Nisu naveli nikakav razlog osim što nije dostupno u mojoj zemlji.
Nema bonusa u mojoj zemlji. Nema finskog jezika u zabranjenim zemljama. Ovo je sajt za smeće koji vara. Međutim, bonus kod je navodno uspešno dodat na početku depozita.
So I tried looking at the Terms and Conditions, but I couldn't find it anywhere.
Anyway, as I said, the casino doesn't have to give the player a bonus, but if they know that's the case, it would be good if they let him know in advance so he doesn't deposit money there.
So did you try asking them if any bonuses are available for you? Or can't you take bonuses at all?
Koliko dugo mislite da treba da čekate na isplatu pre nego što pokrenete žalbu na CasinoGuru i Askgamblers? Oni su primili sve u KYC-u i sada se približavamo nedelji dana, to zapravo nije prihvatljivo, zar ne?
Rekao bih da to malo zavisi od veličine pobede i od toga da li nastavljate da komunicirate ili se samo predomislite/bićete ignorisani.
Ali generalno, ne, ne bi trebalo da traje nedelju dana.
Izmena: Međutim, vidim da su drugi rekli da im je trebalo 5-7 dana da uplate na njihov bankovni račun, tako da je možda to tamo uobičajeno
Koliko dugo mislite da treba da čekate na isplatu pre nego što pokrenete žalbu na CasinoGuru i Askgamblers? Oni su primili sve u KYC-u i sada se približavamo nedelji dana, to zapravo nije prihvatljivo, zar ne?
Great question, let me help here:
(I'm not sure how it works with AG.)
Here, you are welcome to submit the complaint anytime you like, and the casino contact will be notified about the new case. In certain situations, a little push works. However, it is important to note that we will not proactively intervene during the first two weeks. Every casino has 14 days from the withdrawal submission or triggered KYC to resolve delays independently, as our intervention limits their time to address complaints and withdrawals alike. Sometimes, providing enough time is the only way to resolve delays caused by increased volumes. Of course, we never knew the cause in advance. I just wanted to be transparent, and hopefully I didn't provide too much information at once.
To be honest, I hope the complaint is unnecessary, but that week seems like a long time.
Sada sam poslao imejl Lamabetu.
Izgleda da je njihov standard da je potrebno 96 sati od traženog povlačenja dok ga ne obrade.
Mislim da je to neprihvatljivo dugo vreme, izgleda da namerno žele da igrači otkažu isplatu, a zatim da igraju novac.
Odlučujem da izdam upozorenje svima. 96 sati je predugo. Pronađite igrače sa mnogo bržim vremenima isplate.
Choose whatever suits you. I would consider 96 hours quite okay, not cool, but within a tolerable limit, given the daily feedback on casinos I read here on the forum, but that depends on the situation, I reckon.
Hopefully it won't take longer.
Koje kompanije obrađuju isplate u roku od 24 sata? Da li postoji tema ovde na forumu sa tom vrstom saveta gde možete pročitati/videti koje kompanije to obrađuju u tako kratkom roku?
Lično ne mislim da je 96 sati u redu, razumem ako je u pitanju ogromna osvojena suma (ali onda bi i komunikacija trebalo da prethodi situaciji).
Normalno povlačenje koje traje 96+ sati za obradu je po mom mišljenju predugo.
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