Zdravo, ja sam Francuz
Želeo bih da prijavim nepravedno zatvaranje mog računa u kazinu LEGIANO.
26. marta 2025. osvojio sam 4.000 evra u Legianu.
Nastavio sam da igram kladeći se na sport, a na mom računu trenutno ima preko 6.300 evra.
Zaboravio sam, zbog umora od mahnitog kockanja, da sam se kladio na sport.
Sledećeg dana sam kontaktirala ćaskanje da prijavim smanjenje bilansa, sumnjajući na svog muža, ali sam se na kraju setila da sam ja bila ta koja je dala sportske opklade, da niko nije dirao njegov nalog i da sam ja zaista jedina imala pristup njegovom kazino nalogu.
Kazino je zamrznuo račun, stavljajući ga na "pregled" nekoliko nedelja.
Tokom istrage, kontaktirao sam podršku Legiana putem ćaskanja i e-pošte da kažem da sam jedini imao pristup njihovom nalogu i da sam, zbog umora od intenzivnog igranja, greškom kontaktirao podršku putem ćaskanja da prijavim sumnjive opklade.
Objasnio sam putem e-pošte i ćaskanja da sam ove opklade zaista napravio ja i da niko nije imao pristup mom poverljivom nalogu Legiano.
Legiano Casino je 16. aprila 2025. poslao poruku da naznači zatvaranje istrage i otklanjanje sumnje, navodeći da: „Istraga nije otkrila nikakve hakerske anomalije ili sumnjive aktivnosti treće strane", potvrđujući da sam oduvek bio jedini korisnik naloga...
---- Poruka od Legiana 16. aprila 2025
Ameli (legionarka)
16. april 2025, 14:59 UTC+3
Draga C***Christelle,
Imajte na umu da pregled radnji i informacija u vezi sa vašim nalogom nije otkrio nikakve anomalije ili sumnjive aktivnosti treće strane.
Molimo da nam dostavite fotografije sledećih dokumenata za verifikaciju:
ID
Način plaćanja
Račun za povlačenje
Kada primimo sve dokumente, verifikovaćemo ih i nastaviti sa ponovnim otvaranjem vašeg naloga.
Zahvaljujemo se na saradnji.
Takođe preporučujemo da promenite lozinku svaka tri meseca radi dodatne zaštite.
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Kazino traži vašu ličnu kartu, kreditnu karticu i bankovne podatke.
Šaljem tražena dokumenta.
20. aprila 2025. primio sam e-poruku koja me obaveštava:
„Napominjemo da je, nakon odluke administracije, vaš nalog zatvoren bez mogućnosti ponovnog otvaranja.
----- Poruka od Legiana 20. aprila 2025
Rajver (legionar)
20. april 2025, 23:45 UTC+3
Draga Kristel P****
Hvala vam što ste kontaktirali našu službu za korisnike.
Nadamo se da ste dobro!
Izvinjavamo se, ali trenutno nemamo izvornog govornika koji bi mogao da odgovori na vašu poruku. Da bismo brzo odgovorili, odgovorićemo na engleskom. Hvala vam na razumevanju i strpljenju. Imajte na umu da je, nakon odluke administracije, vaš nalog zatvoren bez mogućnosti ponovnog otvaranja.
Za bilo kakva pitanja, ne ustručavajte se da nas kontaktirate putem e-pošte na [email protected] ili putem ćaskanja uživo.
S poštovanjem,
Služba za korisnike
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Legiano Casino zatvara moj nalog bez ikakvog legitimnog razloga, iako je u prethodnoj poruci od 16. aprila 2025. kazino potvrdio da je aktivnost mog naloga normalna.
Stanje na mom Legiano računu prelazi 6.300 evra.
Zahtevam da Legiano deblokira moj nalog i dozvoli mi da podignem svoj novac.
Uložio sam žalbu Guruu tako što sam poslao:
- snimak ekrana mejla od 16. aprila 2025. u vezi sa okončanjem istrage i zahtevom za dokumentaciju.
- snimak ekrana e-pošte od 20. aprila 2025. u vezi sa zatvaranjem mog naloga u Legianu sa 6.300 evra na njemu.
- PDF poslat Legianu sa mojom ličnom kartom, mojim bankovnim podacima i bankovnom karticom.
Nadam se da mi možete pomoći.
S poštovanjem,
Christelle
Hello, I'm french
I would like to report the unfair closure of my account at the LEGIANO casino.
On March 26, 2025, I won 4,000 EUR at Legiano.
I continued to play by placing sports bets, and my account currently has over 6,300 euros.
I had forgotten, due to the fatigue of the frantic gambling, that I had placed a sports bet.
I contacted the chat the next day to report a decrease in my balance, suspecting my husband, but ultimately I had remembered that I was the one who had placed the sports bets, that no one had touched his account, and that I was indeed the only one with access to his casino account.
The casino froze the account, putting it on "review" for several weeks.
During the investigation, I contacted Legiano support via chat and email to state that I was the only one with access to their account and that, due to fatigue from intensive gaming, I had mistakenly contacted support via chat to report suspicious bets.
I explained via email and chat that these bets had indeed been made by me and that no one had access to my confidential Legiano account.
On April 16, 2025, Legiano Casino sent a message to indicate the closure of the investigation and the removal of doubt, stating that: "The investigation did not reveal any hacking anomalies or suspicious activity by a third party," confirming that I have always been the sole user of the account...
---- Message from Legiano on April 16, 2025
Amélie (Legionnaire)
April 16, 2025, 2:59 PM UTC+3
Dear C***Christelle,
Please note that the review of the actions and information relating to your account did not reveal any anomalies or suspicious activity by a third party.
We ask that you provide us with photos of the following verification documents:
ID
Payment Method
Withdrawal Account
Once we have received all the documents, we will verify them and proceed with reopening your account.
We thank you for your cooperation.
We also strongly recommend changing your password every three months for additional protection.
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The casino is asking for your ID card, credit card, and bank details.
I am sending the requested documents.
On April 20, 2025, I received an email informing me:
"Please note that, following the administration's decision, your account has been closed without the possibility of reopening."
-----Message from Légiano on April 20, 2025
Ryver (Legionnaire)
April 20, 2025, 11:45 PM UTC+3
Dear Christelle P****
Thank you for contacting our customer service.
We hope you are well!
We apologize, but we currently do not have a native speaker available to respond to your message. In order to respond quickly, we will respond in English. Thank you for your understanding andpatience. Please note that, following the administration's decision, your account has been closed without the possibility of reopening.
For any questions, please do not hesitate to contact us by email at [email protected] or via live chat.
Sincerely,
Customer Service
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Legiano Casino is closing my account without any legitimate reason, even though in the previous message dated April 16, 2025, the casino confirmed that my account activity was normal.
My Legiano account balance exceeds 6,300 euros.
I request that Legiano unblock my account and allow me to withdraw my money.
I filed a complaint on Guru by sending:
- a screenshot of the email dated April 16, 2025 regarding the end of the investigation and request for documents.
- a screenshot of the email dated April 20, 2025 regarding the closure of my Legiano account with 6,300 euros on it.
- the PDF sent to Legiano with my ID card, my bank details, and my bank card.
I hope you can help me.
Sincerely,
Christelle
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