pre 2 godina
Ako želite da diskutujete bilo šta vezano za LevelUp Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Kakav nered !!!!!!!!!!!
Aktivirao sam 20 FreeSpin-a danas gdje sam se izborio za €830. Odjednom su ispunjeni uslovi bonusa i na računu je ostalo samo 50€. Žena u chatu mi je rekla da je najveća isplata 50€. (Ne idem u kazino za 50€)
Ukradu mi 780 € !!!!!!!!! 🙁
Pa ruke dalje, nikome ne trebaju takvi bonusi !!!!!!!
Vaš Slotter Bessi
What a mess !!!!!!!!!!!
Activated 20 FreeSpins today where I fought my way up to €830. Suddenly bonus conditions met and only €50 left in the account. The lady in the chat told me the highest payout is €50. (I don't go to the casino for 50€)
They steal me 780 € !!!!!!!!! 🙁
So hands off, no one needs such bonuses !!!!!!!
Your Slotter Bessi
Was eine Sauerei !!!!!!!!!!
Hatte heute 20 FreeSpins aktiviert wo ich mich bis 830€ hoch gekämpft habe. Plötzlich Bonusbedingungen erfüllt und nur noch 50€ auf dem Konto. Die Dame im Chat erklärte mir höchste Auszahlung sind 50 €. (für 50€ gehe ich doch nicht ins Casino )
Man klaut mir 780€ !!!!!!!!! 🙁
Also Finger weg, solche Bonusse braucht kein Mensch !!!!!!!
Euer Slotter Bessi
Zdravo,
dozvolite mi da vas upoznam sa pravilom maksimalnog isplate jer je ovo pravilo za koje nažalost nikada ranije niste čuli.
Kaže da imate pravo da podignete SAMO ovaj određeni iznos, svaki iznos koji premašuje ovaj limit je poništen.
Slobodno provjerite sva pravila primijenjena na ovaj bonus primjer:
Toplo vam preporučujem da pročitate ovaj vodič kako biste se bolje orijentirali u polju bonusa:
https://casino.guru/casino-bonuses
Također možete proći naš besplatni bonus kurs, siguran sam da je zaista koristan:
https://casino.guru/academy/course/online-casinos-bonuses
Javite mi kako vam se sviđaju 🙂.
Hello,
allow me to introduce you to the maximum cashout rule because this is most probably a rule you've sadly never heard about before.
It says that you are eligible to withdraw this particular sum ONLY, every amount exceeding this limit is voided.
Feel free to check all rules applied to this bonus example:
I strongly recommend you to read this guide to get better oriented in the field of bonuses:
https://casino.guru/casino-bonuses
You can also undergo our free bonus course, I'm sure it's truly useful:
https://casino.guru/academy/course/online-casinos-bonuses
Let me know how you like those 🙂.
Da li još neko ima problem sa kašnjenjem prilikom deponovanja putem neosurfa u LevelUp kazinu? 3 depozita do sada i uvek čekanje od 5+ sati da se sredstva uplate. Čini se da je ovo jedini kazino sa ovim problemom. Thought neosurf je metoda trenutnog depozita. Ne radujući se koliko dugo traje povlačenje
Does anyone else have delay issue when depositing via neosurf at LevelUp casino? 3 deposits so far and always a 5+ hour wait for the funds to credited. This seems to be the only casino with this issue. Thought neosurf is an instant deposit method. Not looking forward to how long a withdrawal takes
Zdravo,
generalno, kazina obično dozvoljavaju igračima da igraju sa "pozajmljenim" novcem jer je za skoro svaki transfer potrebno neko vreme, ali igrači bi voleli da igraju odmah. Ne kažem da je to objašnjenje, samo mi je palo na pamet.
Hello,
in general, casinos usually allow players to play with "borrowed" money because almost every transfer takes some time to proceed, but players would love to play immediately. Not saying that this is the explanation, it just crossed my mind.
Ovo je takođe odličan kazino u kojem volim da se kockam s vremena na vreme!
Zaista ima nekoliko dobrih kazina! 😀
This is also a great casino where I like to gamble from time to time!
There are really some very good casinos! 😀
Auch dies ist ein tolles casino in welchem ich ab und an gerne zocke!
Es gibt echt einige sehr gute casinos! 😀
d Čak je i ocena njihovih korisničkih recenzija prilično visoka. Ovo me čini srećnim, jer se čini da su iskustva igrača u skladu sa ocenom kazina. Nekako je retko... 🤔
Da li ste i vi ikada probali LuckiElf ? Pitam se da li se mogu naći značajne razlike između ta dva kazina pod istim upravljanjem. 🙂
Rekao bih, vilenjačka verzija bi trebalo da bude oštrija, posebno kada su uši u pitanju... 😁
d Even their user reviews rating is pretty high. This makes me happy, cause it seems the player's experiences are in concert with the casino rating. It's somehow rare... 🤔
Have you ever tried LuckyElf too? I wonder whether any significant differences can be found between those two casinos under the same management. 🙂
I'd say, the Elven version should be more pointed, especially when it comes to ears... 😁
Mnogo sam na putu sa Guruom 😀 Mislim da će to biti zbog toga 🙂
Pokušao sam nekoliko puta u kazinu, ali mi to nije bila stvar, tako da se nisam kockao tamo neko vreme.
Ali nekako me je nateralo da ponovo igram Luckielf-a 😀
I'm on the road a lot with Guru 😀 I think it will be because of that 🙂
I've tried the casino a few times but it wasn't really my thing, so I haven't gambled there for a while.
But somehow made me want to play Luckyelf again 😀
Ich bin bei Guru echt viel unterwegs 😀 ich denke daran wird es liegen 🙂
Das Casino habe ich einige Male ausprobiert aber es war nicht so meins weswegen ich dort schon eine Weile nicht mehr zocke.
Hast mir aber irgendwie Lust gemacht bei Luckyelf wiedereinmal zu spielen 😀
Imao sam loše iskustvo sa Level Up-om. Njihovo ograničenje za dobijanje besplatnih okretaja bi zaista trebalo da izazove upozorenje o njihovim T i C.
Koristeći ovo pravilo „maksimalnog izvlačenja", u suštini su ukrali oko 400 dolara od člana moje porodice. Što je još gore, kada me zamole da istaknem gde je ovo pravilo napisano, budem upućen na ovo:
„Besplatni okreti vezani uz promociju keš meča imaju zahteve za klađenje 40 puta i maksimalan dobitak od 50 CAD."
To jasno govori da BESPLATNI ZVRTI imaju maksimalan dobitak od 50 dolara. NE piše maksimalan iznos gotovine. Oni (verovatno namerno) pogrešno tumače svoja pravila i koriste ih kao način da kontrolišu koliko ljudi mogu da pobede.
Svaki kazino u kojem sam ikada igrao ima ovakvo pravilo, međutim, oni takođe imaju pravilo MAKS CASHOUT napisano odmah iza njega. LevelUp (i verovatno svi kazina koje vodi Friolion) nisu imali to pravilo.
Primena pravila maksimalne CASHOUT za besplatne okrete za koje je potreban depozit je dovoljno loša. Ubacite zahtev za klađenje od 40k i to je jednostavno užasno!
Ko bi pri zdravoj pameti dao klađenje u vrednosti od 2000 dolara da bi dobio ono što iznosi 30 dolara (50 dolara minus vaš početni depozit od 20 dolara)?? Da biste ispunili takve uslove, potrebno je da imate nekoliko velikih pobeda.. pobede će vam ukrasti čim ispunite uslove za klađenje.
Biti upozoreni!!
Uredi: ovo sam zaboravio da dodam..
Uz sve to, i dalje smatram da je LevelUp prijatno mesto za igru, tako da mora da rade nešto kako treba!
I had a bad experience with Level Up. Their free spins win cap should really trigger a warning about their Ts & Cs.
Using this "max cashout" rule, they essentially STOLE about $400 from a member of my family. Worse still, when asked to point out where this rule is written, I get directed to this:
"Free spins attached to a cash match promotion have 40 times wagering requirements and max win 50 CAD."
That clearly says the FREE SPINS have max WIN of $50. It does NOT say max cashout. They're (probably deliberately) wrongly interpreting their own rules and using it as a way to control how much people can win.
Every casino I've ever played at has a rule like this, however, they also have a MAX CASHOUT rule written right after it. LevelUp (and likely all casinos run by Friolion) did not have that rule in place.
Implementing a max CASHOUT rule on free spins that require a deposit is bad enough. Throw in the 40x wagering requirement and it's just downright awful!
Who in their right mind would grind out $2000 worth of wagering to win what amounts to $30 ($50 minus your initial $20 deposit)?? To meet those kind of requirements, you need to have a few big wins.. wins they will steal from you the second you complete the wagering requirements.
Be warned!!
Edit: I forgot to add this..
All of that being said, I still find LevelUp an enjoyable place to play, so they must be doing something right!
Imao sam loše iskustvo sa Level Up-om. Njihovo ograničenje za dobijanje besplatnih okretaja bi zaista trebalo da izazove upozorenje o njihovim T i C.
Koristeći ovo pravilo „maksimalnog izvlačenja", u suštini su ukrali oko 400 dolara od člana moje porodice. Što je još gore, kada me zamole da istaknem gde je ovo pravilo napisano, budem upućen na ovo:
„Besplatni okreti vezani uz promociju keš meča imaju zahteve za klađenje 40 puta i maksimalan dobitak od 50 CAD."
To jasno govori da BESPLATNI ZVRTI imaju maksimalan dobitak od 50 dolara. NE piše maksimalan iznos gotovine. Oni (verovatno namerno) pogrešno tumače svoja pravila i koriste ih kao način da kontrolišu koliko ljudi mogu da pobede.
Svaki kazino u kojem sam ikada igrao ima ovakvo pravilo, međutim, oni takođe imaju pravilo MAKS CASHOUT napisano odmah iza njega. LevelUp (i verovatno svi kazina koje vodi Friolion) nisu imali to pravilo.
Primena pravila maksimalne CASHOUT za besplatne okrete za koje je potreban depozit je dovoljno loša. Ubacite zahtev za klađenje od 40k i to je jednostavno užasno!
Ko bi pri zdravoj pameti dao klađenje u vrednosti od 2000 dolara da bi dobio ono što iznosi 30 dolara (50 dolara minus vaš početni depozit od 20 dolara)?? Da biste ispunili takve uslove, potrebno je da imate nekoliko velikih pobeda.. pobede će vam ukrasti čim ispunite uslove za klađenje.
Biti upozoreni!!
Uredi: ovo sam zaboravio da dodam..
Uz sve to, i dalje smatram da je LevelUp prijatno mesto za igru, tako da mora da rade nešto kako treba!
I had a bad experience with Level Up. Their free spins win cap should really trigger a warning about their Ts & Cs.
Using this "max cashout" rule, they essentially STOLE about $400 from a member of my family. Worse still, when asked to point out where this rule is written, I get directed to this:
"Free spins attached to a cash match promotion have 40 times wagering requirements and max win 50 CAD."
That clearly says the FREE SPINS have max WIN of $50. It does NOT say max cashout. They're (probably deliberately) wrongly interpreting their own rules and using it as a way to control how much people can win.
Every casino I've ever played at has a rule like this, however, they also have a MAX CASHOUT rule written right after it. LevelUp (and likely all casinos run by Friolion) did not have that rule in place.
Implementing a max CASHOUT rule on free spins that require a deposit is bad enough. Throw in the 40x wagering requirement and it's just downright awful!
Who in their right mind would grind out $2000 worth of wagering to win what amounts to $30 ($50 minus your initial $20 deposit)?? To meet those kind of requirements, you need to have a few big wins.. wins they will steal from you the second you complete the wagering requirements.
Be warned!!
Edit: I forgot to add this..
All of that being said, I still find LevelUp an enjoyable place to play, so they must be doing something right!
Zdravo DaStupidKidd,
kako sam čitao o vašem iskustvu sa kazinom, član vaše porodice nije dobio 400 dolara i ako ne postoji mogućnost komunikacije sa kazinom, onda bih vam preporučio da se žalite na našoj veb stranici . Možete to učiniti za člana vaše porodice. Takođe možete videti kako ceo proces žalbe funkcioniše kod nas . Držaću fige 🙂 🤞
Hello DaStupidKidd,
as I read about your experience with the casino, your family member did not receive 400 dollars and if there is no possibility of communication with the casino, then I would recommend you to make a complaint on our website. You can do it for a member of your family. You can also see how the entire complaint process works with us. I'll keep my fingers crossed 🙂 🤞
Zdravo dragi Honza!
Nisam igrao na LuckiElf- u neko vreme 🙂 ali ću nadoknaditi dane i javiti se 😀
Hello dear Honza!
I haven't played at LuckyElf for a while 🙂 but I will make up for the days and report back 😀
Hallo lieber Honza!
Ich habe schon eine Weile nicht mehr bei LuckyElf gespielt 🙂 werde ich aber die Tage wieder nachholen und Bericht erstatten 😀
Oh, draga moja! Nisam hteo da te podstičem da ponovo počneš da igraš tamo 😁😎.
Ne bih se usudio, iako bi svaka dobra i iskrena recenzija bila sjajan dodatak forumu.
Možda, ovo radim predugo💚
Oh, my dear! I didn't mean to prompt you to start playing there again 😁😎.
I wouldn't dare, though any good and honest review would be an awesome addition to the forum.
Maybe, I'm doing this for toooo long💚
Hej, nekako mi je čudno da ponovo zovem DaStupidKidd 🙂 Mislim da si cool.
Moram da dodam da ovo pravilo smatram dokazom:
„Maksimalna isplata: 50 USD, Maksimalna opklada: 1 USD Iznos novca koji možete da povučete iz svojih besplatnih okretaja je ograničen na 50 USD. Svi dobici preko ovog ograničenja biće izgubljeni.
Ne možete se kladiti više od $1 dok igrate sa bonus sredstvima. Ako prekršite ovo pravilo, kazino može da konfiskuje vaš dobitak."
Da li to znači da kazino koristi različite reči da izrazi ograničenje maksimalnog dobitka?
Sa moje tačke gledišta, takva rura je sasvim normalna, a pošto dobici dolaze samo od besplatnih okretaja, ne bih to nazvao krađom. To je samo pravilo koje se primenjuje na bonus. Međutim, trenutak kada kazino ograničava moguće dobitke dobijene isključivo korišćenjem stvarnih sredstava, to je nepravedno.
Ali sam propustio nekoliko detalja iz priče, pa me slobodno ispravite ako grešim.
Sada, kada vidim klađenje 70 puta, ovaj bonus je svakako loš, zar ne mislite?
Hey there - I somehow find it strange to call a DaStupidKidd again 🙂 I think your cool.
I have to add I find this rule a bullet proof:
"Maximum cashout: $50, Maximum bet: $1The amount of money you can withdraw from your free spins winnings is limited to $50. Any winnings over this limit will be forfeited.
You cannot bet more than $1 while playing with bonus funds. If you break this rule, the casino may confiscate your winnings."
Does it mean the casino uses a different words to express the maximum win limit cap?
From my point of view, such rure is quite normal, and since the winnings come from a free spins only, I would not call that a theft. It's just a rule applied to the bonus. The moment casino limits possible winnings gaind exclusively by using real funds, however, it is unfair.
But I mingt missed a few deatils from the story, so feel free to correct me, if I'm wrong.
Now, that I see the wagering 70 times, this bonus is certainly a bad one, don't you think?
Dobar dan, gospodine Radka! Nadam se da svi rade dobro. Konačno sam se probudio iz sna i spreman sam da popišam dan lol
Dozvolite mi da malo bolje objasnim situaciju kako bismo svi bili pravilno informisani..
Besplatni okreti su bili promocija putem e-pošte koja je bila pridružena bonusu od 100% podudaranja.
Evo stvarnog promotivnog imejla:
Kao što vidite, ništa ne pokazuje ograničenje dobitaka od besplatnih okretaja.
Ne očekujem da će svaki pojedini detalj uvek biti dostupan, ali stvari koje ograničavaju vaš potencijalni dobitak su na neki način važne. Ako ih nema u e-poruci, onda bi sigurno trebalo da budu prikazani na kartici sa informacijama o bonusu ili na stranici sa promotivnim uslovima i odredbama. Ova promocija nije imala ni jedno ni drugo.
Da stvar bude još gora, trebalo je kontaktirati podršku da doda spinove jer se nisu aktivirali automatski. Ovo je važno iz sledećeg razloga:
Obratite pažnju na upotrebu reči „cashout" u njihovim uslovima bez depozita.
Kada je kontaktirala podršku nakon što su sredstva nestala, rekla im je da je to mora da je greška sistema. Pošto su obrtanja dodata ručno, predložila je da ih sistem možda vidi kao bonus bez depozita, a zatim ukloni sve preko 50 dolara.
Njihov odgovor je sledeći:
Obratite pažnju na upotrebu reči „pobeda" umesto „cashout".
Način na koji ona opisuje njihovo tumačenje pravila nema mnogo smisla, jer možete osvojiti 100 dolara u besplatnim okretima, završiti opklade u vrednosti od 4000 dolara, a zatim gledati kako vaš balans pada na manje od onoga što ste prvobitno osvojili!
Zamislite da ste za početak uplatili 50 dolara!!
Ne mogu da govorim u ime svih, ali kada vidim formulaciju kao što je „besplatni okreti imaju maksimalan dobitak od 50 dolara", razumem da to znači stvarne besplatne okrete. Bez obzira da li je 5, 10 ili 50, vaša pobeda će biti ograničena na 50 dolara. Ako uspete da završite opkladu u vrednosti od 2000 dolara koja je povezana sa tih 50 dolara, svaka čast! Zaslužuješ da zadržiš sve što si osvojio na putu.
Ali ne na LevelUp-u.
Oni smatraju da su „besplatni okreti" ceo čin okretanja i sledeći zahtevi za klađenje, što znači da, ako vam se desi da imate neverovatnu sreću i osvojite nešto poput 300 dolara na 100 besplatnih okretaja, a zatim uspete da završite klađenje u vrednosti od 12000 dolara, oni nagradiće vas ogromnim srednjim prstom.
Uživajte u svojih 50 dolara!!
Good day, Mr. Radka! Hope everyone's doing well. I've finally awaken from my slumber and I'm ready to piss the day away lol
Allow me to explain the situation a little bit better so we can all be properly informed..
The free spins were an email promotion that were attached to a 100% match bonus.
Here is the actual promotional email:
As you can see, there is nothing showing a cap on free spins winnings.
Now, I don't expect every single detail to always be readily available, but things that limit your potential winnings are kind of important. If they're not in the email, then surely they should be shown on the bonus information tab or a promotional terms and conditions page. This promotion had neither.
To make matters worse, support had to be contacted to add the spins as they didn't activate automatically. This is important for the following reason:
Note the use of the word "cashout" in their no deposit terms.
When she contacted support after the funds disappeared, she had told them that this must be a mistake by the system. Because the spins were added manually, she proposed that maybe the system saw them as a no deposit bonus and then removed everything over $50.
Their response is as follows:
Note the usage of the word "win" instead of "cashout".
The way she's describing their interpretation of the rules makes little sense, as you could win $100 in the free spins, complete $4000 worth of wagering, and then watch your balance drop to less than what you'd originally won!
Imagine if you'd made a $50 deposit to begin with!!
I can't speak for everyone, but when I see wording such as "free spins have a max win of $50", I understand that to mean the actual free spins. Whether 5, 10 or 50, your win will be capped at $50. If you manage to complete the $2000 worth of wagering attached to that $50, then good on you! You deserve to keep whatever you've won along the way.
Not at LevelUp, though.
They consider "free spins" be the entire act of the spins and the following wagering requirements, which means, if you happen to get incredibly lucky and win something like $300 on 100 free spins and then manage to complete the $12000 worth of wagering, they will reward you with a giant middle finger.
Enjoy your $50!!
Dobar dan, Honza!
Ako mislite da postoje dobre šanse da ona dobije svoj dobitak, poslušaću vaš savet.
Moja briga je da uznemirim "moćne". Biti na crnoj listi u jednom kazinu nije velika stvar. Međutim, biti na crnoj listi iz cele grupe je sasvim druga priča.
Dama je OGROMNA! Čovek može čak otići toliko daleko da se brine da će biti odsečen od cele Softsviss platforme.
To ne bi vredelo 400 dolara lol
Good afternoon, Honza!
If you think there's a good chance of her receiving her winnings, then I'll follow through with your advice.
My concern, is upsetting "the powers that be". Being blacklisted at one casino is no big deal. Being blacklisted from an entire group is a completely different story, however.
Dama is HUGE! One may even go so far as to worry about being cut off from the entire Softswiss platform.
That wouldn't be worth $400 lol
Zdravo, pročitao sam celu priču ovde i voleo bih da se uključim.
Pre svega, rekao bih da je važno napomenuti da kazino ne ograničava vaše dobitke pre nego što počnete da igrate sa besplatnim okretima. U suprotnom, to bi bilo krajnje nepravedno. Oni takođe navode u svojim uslovima i odredbama koja pravila se primenjuju na sve besplatne okrete vezane za bonus na depozit. Ne postoje nikakvi problemi od moje tačke gledišta o vama.
Tada zaista dolazimo do tačke kada moramo da razgovaramo o razlici između pojmova mak. cashout i maks. pobediti. Već neko vreme se bavim kockanjem. Kada kažete "maksimalni dobitak u obliku besplatnih okretaja", onda razumem da na način da igrate na njih, osvojite nešto (bez obzira koliko), onda morate da ispunite uslov klađenja i ako uspete da ga završite, dobiću 50.
U pravu ste kada kažete da možete mnogo da osvojite kada pokušate da ispunite uslov za klađenje, a onda dobijete samo 50. Da li je sranje? Da. Da li ljudi vole bonuse uprkos tome? Da.
Ja nisam specijalista za žalbe u CasinoGuru-u, tako da ne mogu da pretpostavim kako bi oni odlučili u ovom slučaju. Da moram da odlučujem, rekao bih da je kazino u pravu, ali bih se složio da sledeći put izaberu druge reči. Postoji još jedna zanimljiva stvar - ako se složimo da ste u pravu, onda svako ko je osvojio manje od 50 od početne količine besplatnih okretaja, ali je onda osvojio više kada je pokušao da ispuni uslov za klađenje, mogao bi da traži pun iznos dobitaka.
Ponovo bih rekao da razumem tvoju poentu, podržao bih te da nemaju ništa o mak. pobeđuju u svojim uslovima, ali pošto to čine, diskusija je ograničena samo na razliku između maks. pobeda i maks. cashout. Za mene je tako i kada govorimo o dobicima od bonusa.
Hi, I read the whole story here and I'd like to get involved.
First of all, I'd say it's important to note that the casino doesn't limit your winnings before you start playing with the free spins. Otherwise, that would be extremely unfair. They also state in their terms and conditions which rules apply to any free spins attached to the deposit bonus. There are no issues so far from my point of you.
Then we really get to the point when we have to discuss the difference between the terms max. cashout and max. win. I've been in the gambling business for a while. When you say "max. win form free spins", then I understand that in way that you play them, you win something (no matter how much), then you need to complete the wagering requirement and if you manage to complete it, you'll get 50.
You're right when you say that you can win a lot when you try to complete the wagering requirement and then you only get 50. Does it suck? Yes. Do people love bonuses despite that? Yes.
I'm not the complaints specialist in CasinoGuru so I can't assume how they would decide in this case. If I had to decide, I'd say the casino is right, but I'd agree they should choose different words next time. There's also another interesting point - if we agree that you're right, then anyone who won less than 50 from the initial amount of free spins, but then they won more when they tried to complete the wagering requirement, they could claim the full amount of winnings.
I'd like to say again that I understand your point, I'd support you if they didn't have anything about the max. win in their terms and conditions, but since they do, the discussion is only limited to the difference between max. win and max. cashout. For me, it's the same when we talk about winnings from bonuses.
Potpuno razumem odakle dolazite, jer sada znam da budem veoma marljiv i da pitam podršku ako postoji i najmanje pitanje o maksimalnom iznosu dobitaka koji neko može da dobije.
Pretpostavljam da većina ljudi, poput mene, nauči ove lekcije o svetu onlajn kazina na teži način; tako što je spaljen.
Moja prva lekcija je bila gubitak oko 850 dolara jer nisam uspeo da napravim depozit pre nego što sam ispunio uslove za klađenje. To je bio trenutak kada sam počeo da čitam sve uslove i odredbe, i počeo sam da shvatam sve prljave male trikove koje će kazina koristiti kako bi poništili vaš dobitak.
Slučajno kliknete na spin pre nego što prilagodite opkladu? Upravo ste prekršili pravilo maksimalne opklade. Recite zbogom svojim dobicima.
Igrali ste igru koja je na zabranjenoj listi? Recite zbogom svojim dobicima.
Bonus bui? Funkcija kockanja? Isti dogovor. Dođavola, oni mogu da ti uzmu dobitak samo zato što im se ne sviđa način na koji igraš! Mislim zaista, ko ne bi prirodno povećao svoju opkladu nakon nekoliko velikih pobeda?
U svakom slučaju, da se vratim na temu.
Iako se ne slažem nužno sa onim što ste rekli, ipak verujem da su ovde u krivu.
Formulacija je važna. Činjenica da čak koriste obe fraze u svojim uslovima i odredbama je ono što verujem da to izdvaja, jer kada govore o okretanjima bez depozita, oni jasno navode da je uz to priloženo maksimalno isplate.
U svakom slučaju, zaista nije bitno ko je u pravu ili ne. Ako kazino odluči da vam ne plati, prilično ste uzbuđeni. Imamo vrlo malo sredstava na raspolaganju. Pokretanje žalbe na pridruženom sajtu može pomoći s vremena na vreme, ali to je zapravo samo zato što je onaj ko je odlučio da plati tog dana bio dobro raspoložen.
Jedini ljudi koji imaju bilo kakvu šansu da promene odluku o kazinu su VIP igrači. Ako gubite 50 hiljada dolara nedeljno u njihovom kazinu, prokleto je tačno da će vam platiti. Ironija je u tome što tim igračima ionako nije potreban novac.
Kazino bi mogao da isplati ovaj dobitak čak i da se ne otkotrlja iz kreveta. Verovatno imaju više novca ispod jastuka svog kauča od ovoga.
Da li treba da plate? Verujem da. Kao što sam rekao, formulacija je važna. Njima je definitivno važno kada citiraju neko nejasno pravilo da ponište vaš dobitak. Želeli biste da mislite da će se pridržavati svojih pravila i da se pravedno primenjuju na obe strane.
Ali hoće li platiti? Ne. Zato što im neće nedostajati njeni depoziti od 20 dolara svaki mesec ili dva i nemaju nikoga ko bi ih smatrao odgovornim.
I completely understand where you're coming from here, as now I know to be very diligent and ask support if there's even the slightest question about the maximum amount of winnings one is allowed to receive.
I'm guessing that most people, like myself, learn these lessons about the online casino world the hard way; by being burned.
My first lesson was losing about $850 because I failed to make a deposit before I met wagering requirements. That was the moment I started reading all the terms and conditions, and I started realizing all of the dirty little tricks casinos will utilize in order to void your winnings.
Accidentally click spin before adjusting your bet? You just broke the max bet rule. Say goodbye to your winnings.
Played a game that's on the restricted list? Say goodbye to your winnings.
Bonus buy? Gamble feature? Same deal. Hell, they can take your winnings just because they don't like the way you play! I mean really, who wouldn't naturally increase their bet size after a few large wins?
Anyway, back to the topic at hand.
While I don't necessarily disagree with what you've said, I still believe that they're in the wrong here.
Wording matters. The fact that they even use both phrases in their terms and conditions is what I believe sets it apart, as when talking about no deposit spins, they clearly state that there is a max cashout attached to it.
Either way, it really makes no difference who's right or wrong. If a casino decides not to pay you, you're pretty much hooped. We have very little recourse at our disposal. Launching a complaint with an affiliate site can help from time to time, but that's really only because whoever decided to pay was in a good mood that day.
The only people who have any chance of changing a casinos decision, are the VIP players. If you're dropping $50k a week in their casino, damn right they'll pay you. The irony here, is that those players don't really need the money anyway.
The casino could pay this win without even rolling out of bed. They've likely got more money under the cushions of their couch than this.
Should they pay? I believe so. As I said, wording matters. It definitely matters to them when they quote some obscure rule to void your winnings. You'd like to think that they'd abide their own rules and that they're applied fairly to both parties.
But will they pay? No. Because they're not gonna miss her $20 deposits every month or two and they don't have anyone to hold them accountable.
Preskočio bih do kraja – u pravu ste da su VIP igrači ti koji mogu bilo šta da promene, ali su često oni prema kojima se drugačije postupa. Najverovatnije se ne suočavaju sa sličnim problemima. Takođe se kaže da ste svesni malih TC-a zbog kojih možete da izgubite svoj dobitak (pravilo maksimalne opklade, ograničene igre itd.), ali vaš partner je i dalje ostao bez novca zbog drugog dela TC-a.
Samo mali komentar o mak. pravilo opklade: Imali smo dosta slučajeva gde je igrač prekršio maks. pravilo opklade, ali to je očigledno bila nesreća. Desilo se samo jednom i igrač nije dobio nikakav dobitak od toga, tako da zaista nisu dobili nikakvu prednost kršenjem pravila. Ima slučajeva da je igrač dobio platu samo zato što smo se mi uključili i objasnili situaciju kazinu. U svakom slučaju, kada se pravilo prekrši više puta, onda obično nema šanse da dobijete novac.
Kada je u pitanju padež i razlika u formulaciji. Slažem se da kazina često koriste bilo koju reč u svojim TC protiv igrača i njihovi TC često sadrže čudne rečenice. Zato ih Data tim sve čita i mi dodeljujemo negativne poene za stvari koje jednostavno ne bi trebalo da postoje. Ovo je teška situacija. Da sam na tvom mestu, borio bih se, jer je razlika u formulaciji evidentna. Niko to ne može poreći. S druge strane, znam kako kazina funkcionišu i mislim da će čak i organ za izdavanje dozvola to smatrati prihvatljivim.
Pokušaću da pitam nekoliko kolega o njihovom mišljenju o tome i obavestiću vas ovde. Samo nisam siguran da li će odgovoriti pre vikenda. Imamo redovne sastanke o sličnim slučajevima u sredu, ali odlazim sledeće nedelje.
I'd skip right to the end - you're right that VIP players are the ones that could change anything, but they're often the ones who are treated differently. They most likely don't face similar issues. It's also said to read you're aware of the little TCs that can make you lose your winnings (max. bet rule, restricted games etc.), but your partner still ended up without the money due to another part of the TCs.
Just a little comment about the max. bet rule: We had plenty of cases where the player broke the max. bet rule, but it was obviously an accident. It happened just once and the player got no winnings from it, so they really didn't get any advantage by breaking the rule. There are cases where the player got paid only because we got involved and explained the situation to the casino. Anyway, when the rule is broken multiple times, then there's usually no chance to get the money.
When it comes to the case and the wording difference. I agree that casinos often use any word in their TCs against the player and their TCs often contain strange sentences. That's why the Data team reads them all and we assign negative points for stuff that simply shouldn't be there. This is a tough situation. If I were you, I'd fight, because the wording difference is evident. Nobody can deny it. On the other hand, I know how casinos work and I think even the licensing authority will consider it as acceptable.
I'll try to ask a few colleagues about their opinion on it and I'll let you know here. I'm just not sure if they reply before weekend. We have a regular meetings about similar cases on Wednesday, but I'll be off next week.
Zahvaljujem vam što ste razgovarali sa mnom o ovome.
Iako bih voleo da vidim svoju majku kako dobija svoj dobitak, ne želim nikome da smetam nečim tako malim. Izgleda kao malo gubljenje vremena.
Takođe, kao što sam ranije pomenuo, 400 dolara nije vredno potencijalno stavljanja na crnu listu svih Dama kazina. To ne ostavlja mnogo opcija.
Činjenica je da bih se bavio ovim samo ako je opšti konsenzus da će oni isplatiti, što niko od nas ne misli da će se dogoditi. Štaviše, Curacao licence (pa, zapravo bih rekao SVE licence) nisu ništa drugo do otmeni komadi papira na kojima piše „Dali smo vladi novac da se oni ne mešaju u naše poslove!"
Najbolje što bih se realno mogao nadati da ću videti ovde je promena formulacije u njihovim T i C. Nadamo se da bi to sprečilo da se ista stvar desi nekom drugom, pošto se čini da je ovo vrlo česta tema sa LevelUp-om (sudeći po odeljcima za žalbe na mnogim sajtovima).
Hvala još jednom na vašem doprinosu. Zaista cenim to!
I thank you for conversing with me about this.
While I'd love to see my mother get her winnings, I don't wanna bother anyone with something so minor. Seems like a bit of a waste of time.
Also, as I mentioned before, $400 is not worth being potentially blacklisted from all Dama casinos. That doesn't leave a lot of options.
Fact is, I would only pursue this if the general consensus was that they would pay out, which neither of us think will happen. Furthermore, the Curaçao licenses (well, I'd actually say ALL licenses) are nothing more than fancy pieces of paper that say "We gave the government money so they stay out of our affairs!"
The best I could realistically hope to see here, is a change of the wording in their Ts & Cs. Hopefully it would prevent the same thing happening to someone else, since this appears to be a very common theme with LevelUp (judging by the complaints sections of many sites).
Thanks again for your input. I truly appreciate it!
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.