Limitless Casino - opšta diskusija (strana 4)

Maybe try pitboss@limitless because that's management or here will contact them

I know it has been a few days, any luck?

Sadly, it is not within my power to give you some direct connection to the casino (I do not possess any), I would add a comment on their social media profiles, all companies are not very fond of negative feedback... 🤔

More officially, feel free to browse the complaint section, not sure about the result, but you mentioned another player in the same situation, I would look there.

Any other insights are appreciated, keep us posted.

I am trying to withdraw 800.00 from my limitless casino account using the bitcoin method but however it’s not allowing me to. I have sent multiple emails to the live support team and still have not found a solution.

I'd try payout@limitless or pitboss@limitless if cs or support at limitless is not replying. They will verify you if it's your first times. You will need to send documents. Go in the chat & ask about hoe they verify for payout if you haven't done so already.

Hey there!

Any good news on your side, perhaps?

Care to update the complaint you have submitted recently? I would do that at once.

Also trying to withdrawal. Turned in the documents, went to check on it hours later and I’m locked out of my account. They keep saying I need to verify my account. (Which is in process.)

but why lock me out of my account. I can’t check the status or play with the winnings. Very frustrating because when it was money out of my pocket they sure let me play. I do not recommend this casino.

That's strange they would lock you out. By the way it can take a few business days

In some cases, casinos lock the account untill the verification is over. Let's consider that as some sort o security procedure. I would prefer players to get informed about this in advance. It's about sending one short email or a text message so, I'm still amazed every time I hear the casino just lock the account, leaving the player wondering... This is not very polite at best.

Let me know as soon as you get any updates, please. Just to ensure there are no further obstacles, can you do that?

As said, it is a common practise. The real issue is that the casino keeps failing in communication.. 🙁

I submitted a complaint but have been going back and forth with the pitboss as they are claiming that I played black jack which is not allowed per the rules of the coupon I used. Prior to starting the verification process, I clicked on black jack and the system had restricted game play. Once starting the verification and requesting a 2k payout and confirming with customer service that I needed to leave $30 on my account, I was approved to process the pay out. During the verification time, I clicked on black jack which then was unrestricted, I trusted that the casino system did this because I met all obligations of the coupon rules and terms and conditions. I then requested a payout of 1500 because my real balance dropped to 1689 because i played slots and black jack.

After sending my reply to the casinos payments@limitlesscasino.com in order to finalize the transaction - I received a note that I was in violation of the casinos terms and conditions and they voided my winnings based on me playing black jack which had then become unrestricted. I received this explanation:

Hi Vanessa,

Hope that you are well and safe.

Please read our terms and conditions again

https://limitlesscasino.com/terms-and-conditions

7.1.Overall Bonus and Promotion Rules 

Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule 

As a final result, the system managed to record that $4.880 of your bets were played on a game [ Blackjack ] that was restricted from being played by the referred bonus. 

However, it has been taken into consideration that you had no intentions in making such a violation, we have decided to put the initial deposit back onto your account.

You will be restriction-free while playing it. 

Again, there is no satisfaction in being forced to fully remove your winnings, but rules and terms must be followed strictly in such situations.

We hope that we will not be forced into making any similar decisions in the future and hope for even higher-quality collaboration.

Wishing you a great rest of the day!

I trusted that I was within my legal and apprpriate usage based on my understanding of the terms and conditions and where blackjack was unrestricted on my account during the verification process that I was still entitled to my winnings, I even was planning on leaving 168 on my account for future play as well as had played over $400 when black jack became unrestricted! I believe I did not violate based on the terms and conditions and the behaviors of the casino.

Hi, I'm sorry you've been in a similar situation. I have a question. Can you please advise if blackjack was available right after finishing the verification? I would also have thought that there would be no problem after I had completed all the requirements for the bonus. It seems quite strange to me. 

However, if you believe that everything was fine on your part, then it was a reasonable step to file a complaint. So we will see how the situation develops, because I am quite interested in this, because it is an intriguing case.

If you learn something new, could you let me know ? 

Yes I will let you know. Since they voided my winnings and left my initial deposit of $50 dollars, I received an email stating that my credit card verification was approved. With the following info:

Hello,

Hope you are well.

Thank you for providing the required documentation!

Your credit card ending **9400 is verified! 

Please note that your limits are: 

1) $750 per day;

2) $5000 per month.

For any further assistance, please do not hesitate to contact our Customer Support Team!

Kindest regards,

Rex

Limitless Banking

They kept referring to a section in the terms and conditions which states: Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule.

What is extremely unjust, is the fact that blackjack was restricted and I could not access it. Once I requested the withdrawal and started verification of my identity, the Blackjack restriction was lifted and I had a real balance with a 0 bonus balance. I am unsure of what they are referring to regarding the 4.88 on BJ since I actually brought my real balance from 2k down to 1689 when I was verified to request a withdrawal. Furthermore, the terms and conditions they are referencing doesn't make sense. If the promotion is in effect until everything is withdrawn but withdrawing does not void this rule, then when are you ever out of a promotional state?

Seems like a fishy loophole to me.

It doesn't look good to me either from what you describe, so it's an appropriate idea that you've opened a complaint and our team will look into it further and try to help you. 

In the meantime, we'll see where the case goes and if you find out any additional information.

I'll be waiting for a reply 

Hello, Did you ever get your money? I've been trying for weeks to get mine, and filed a complaint here today.

Breezie

Nope. Can't even get into my account. Gave up. After a million emails. Totally untrustworthy casino!!!

I can't recall if I did

Be wary of the "No Rules" Bonuses. They apparently do have rules, even after you finish the wagering. I deposited 1k with a 50 no rules match bonus, played slots till the 1 x wagering requirement was completed. Then played a bunch of slots, and some table games, then requested a 4k cashout (balance was 4500 so I could give the sticky bonus back). It got denied, and my winnings voided, my deposit put back into my account. I then went straight to black jack and won my 4 k back in about 15 minutes, and sucessfully withdrew it, so Not too sad. Just be aware.

Now that's what I call luck. It's a great story and I'm glad you brought it to the attention of the players. I would probably ask for some information from the casino with every bonus because many players have issues with them. 

Anyway, even if you did come across them, you got back pretty quickly. I'm pleased that you managed to do it and you also withdrew successfully. How long did it take to withdraw ? 🙂

Withdrawl was done in 15 minutes which was surprising.

That is pretty good, at least, right?