Zdravo, pretpostavljam da je ovo prilično intenzivna situacija za vas i da je logično da je nedostatak odgovora ili akcija veoma nezgodan.
Iz bezbednosnih razloga, međutim, brišem jednu imejl adresu koju ste prethodno objavili sa foruma, jer su vaše puno ime i imejl adresa bili vidljivi, a to je zaista rizično za javni forum. Molim vas da sačuvate takav snimak ekrana isključivo za temu žalbi.
Snimak ekrana sa leve strane pokazuje da je jedan imejl poslat u decembru, a drugi u poslednjih nekoliko dana. Molim vas da ovo pitanje razgovarate i sa kazino ćaskanjem. Iskreno, to je prilično dugačak razmak. U svakom slučaju, obratio bih se ćaskanju sa informacijama u vezi sa zatvaranjem vašeg naloga. Ako želite da zatvorite nalog zbog zavisnosti od kockanja, najbolje bi bilo da taj razlog posebno pomenete. Takav konkretan razlog, naravno, ne treba ignorisati. Ono što ste podelili je kombinacija mnogih stvari, ali ja, na primer, nisam mogao da uočim informacije o prirodi ovog zahteva tamo, osim opšteg nezadovoljstva.
Šta misliš, možeš li to drugačije isprobati sa ćaskanjem?
Hello, I imagine this must be quite an intense situation for you, and it makes sense that the lack of responses or actions is very inconvenient.
For security reasons, though, I'm deleting one email you previously posted from the forum since your full name and email were visible, and that's truly risky for a public forum. Kindly save such a screenshot solely for the complaint thread.
The screenshot on the left indicates that one email was sent in December and another in the last few days. Please discuss this issue with the casino chat as well. It is quite a gap in between, to be honest. In any case, I would reach out to the chat with information regarding your account closure situation. If you aim to close the account due to gambling addiction, it would be best to mention that reason specifically. Such a specific reason should not be ignored, of course. What you shared is a combination of many things, but I could not, for example, spot the information regarding the nature of this request there, aside from the overall dissatisfaction.
What do you think, can you try it out differently with a chat?
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