Lolly Bet Casino - opšta diskusija

When I attempted to deposit $125 into this casino, the casino contacted me to deposit 125 DOGE.

However, when I actually deposited, only $12.5 was deposited.

Perhaps the casino misunderstood the exchange rate.

I contacted the casino about this, but never received a response.

I don't want to file a complaint because it is a small amount, but the casino probably uses a lax rate for other virtual currencies as well.

Hi it looks like it's as you say, but I think until it's confirmed we probably can't be sure of anything.

The best thing would definitely be to get an answer, but so far I see that the casino hasn't responded. 

Anyway, will you try again with support or email ? I don't think it's difficult to answer such a question. 🤔

If you find out something new, be sure to let me know.

Hello all,

Wanted to do a warning that deposits to lollybet do not seem to be crediting.

I deposited €500 via ETH yesterday, completed in my wallet and on the block chain. Not in my lollybet account, support isnt helping.

What to do?

Hi, sometimes the problem may not be on the casino side, but maybe it's the third party where the problem is. As for the support, they don't tell you anything or ignore you ? 

New website, there is no chat, support takes a long time to respond, no deposits on this site, any problem would take a while to resolve

Site novo ,não existe chat ,suporte para responder demora,não depositária neste site ,qualquer problema demoraria para se resolver

Hey, yes the fact that live chat is not here is also stated on our review. So I believe that if a problem arises, as you said, it takes longer to solve. 

However, can't they be deposited according to what you say, or do I misunderstand ? 🤔🤷‍♂️

Horrible, horrible casino. Just can't withdraw. I've written a review that's pending. I'm just so angry with this casino right now!

Hi, could you tell me a bit more about what happened in the casino and what reason they have for not paying your money ? How long have you been waiting for the cash ? Did you have to verify your account or was it not necessary yet ? 

Please let me know so I know what is behind this whole situation and we will see if we can help. 

I haven't been given a reason. The live agent says he has no access to the process. I had previously sent in documents and the agent keeps telling me stories. First I was previously told that all.my documents had been approved, then the agent said yesterday (after many days of querying) that I was not verified, only to say today that I am indeed verified (It's always the same agent name so I assume it's the same person)so I have no idea what's going on. As for the support team, I have been sending emails daily and what always happens is that they'll wait a few hours then they'll send me an automated email asking me to rate their service. This is the kind of email.you usually get when a support ticket has been closed, so this makes me wonder whether they are intentionally ignoring me.

I have been waiting for this since the 30th of May, and this is a crypto withdrawal. The amount of money is €136 and according to their terms all withdrawals under €1000 re processed in 72 hours and the agent previously stated that they process withdrawals on the weekend as well. So I'm very frustrated.

After a lot of pressure they finally processed my withdrawal. I still advise people to be very careful. No explanation was given as to the delay, just an email saying sorry (with typos) was given. This looks like a very amateurish website and it should have a lower rating frankly.

Tell me, what kind of pressure are you talking about?

I am also waiting for a withdrawal of funds from May 30 (100 euros, and this is provided that before that I lost more than 100 euros) and still cannot get my money. Although the first withdrawal was processed in less than 24 hours.

In the chat they say that they do not handle payments and you need to contact via email. But by email they ignore me.

Подскажите, о каком давлении идёт речь?

Я тоже жду вывод средств с 30 мая (100 евро, и это при условии, что перед этим я проиграла больше чем 100 евро) и до сих пор не могу получить свои деньги. Хотя первый вывод средств был обработан меньше чем за сутки.

В чате говорят, что не занимаются выплатами и надо связываться через имейл. А по имейлу меня игнорируют.

Well, I wrote a review here that's still pending (I believe that casinos are notified of pending reviews). Another option is filing a complaint. You can do it here if 14 days have passed (which is what I would have done had it reached that time). Or you can file a complaint at lcb.org as I did. That may have helped as after they processed my withdrawal they also contacted them to say it was done. So perhaps they care about complaints. So either wait and complain here or do it there. Askgamblers is not an option for lollybet though.

It's great that you finally got the money, but I can see the price. I guess you have decided that you are not going to continue down this road and I don't blame you at all. It's nice to know accurate information and especially when it comes to verification or withdrawal. The fact that you got a different one every day doesn't add much to the credibility. 

So I wish you that the next experience will only be better. 🙂

Hello, I hope you will manage to get funds as well as the player you are replying to. I see you have exactly the same problem, so further questions are probably useless. You didn't mention verification, so I'll ask about that. Did you also send any documents or was there no need ?

Of course, if they continue to ignore you and don't tell you anything, let us know and we will try to help. 

Hello

my account is verified

I have already withdrawn money from this casino and my first withdrawal was quite fast

but now I’m disappointed, I haven’t been able to receive a withdrawal for a week now :)

Здравствуйте

мой аккаунт верифицирован

я уже выводила деньги из этого казино и первый мой вывод был довольно быстрый

но сейчас я разочарована, уже неделю не могу получить вывод денег 🙁

If you got your first withdrawal pretty quickly then I understand that you must be worried. 

However, as we could see with the other player, he got the money, so maybe it's just a matter of time. 

If it is not, you can let us know and you will know the next step. 

Nevertheless, I believe that the funds will land on your account ! 🙂

I think they are scammers...

Now I can't get into my account



supposedly banned for my country

but this was not in the rules before

and in any case, before that my account was verified

that is, they are purposefully trying not to pay me

мне кажется они мошенники...

теперь я не могу попасть в свой аккаунт



якобы запрещено для моей страны

но в правилах раньше такого не было

и в любом случае до этого мой аккаунт верифицировали

то есть целенаправленно они пытаются не платить мне

and if anything, I have screenshots confirming my words

Well, from what you describe, it's all starting to get a bit confusing, I have a feeling. You know that if you need help, you can file a complaint with us and our team will investigate. 

Also, it's a good step that you have evidence, so that will definitely come in handy. 

Concerning the blocked account because of the country, so far there was no mention in the Terms and Conditions about it being restricted ?