Lucky Wolf Casino - opšta diskusija (strana 4)

Hey please help me with lucky wolf casino account is been in verification process for weeks now

They don't reply me

Hello, the verification process is individual for each player. Are you currently going through it? Feel free to tell me more if so.

As for solving problems on our end, it's impossible to say how long it will take. It always depends on the nature of the problem.

Yes but the problem is that i can't do anything i can't play or get my cash

I can do anything because verification process

Please don't write about one thing in three threads, it's unnecessarily confusing.

There's a link for verification, what happens when you click on it? First, you have to verify yourself and send the casino documents so that you can withdraw money.

I have sent all my documents via the link and after the link said processing since they said it takes 24 to 48 hours it took forever

I'm glad you sent the documents. As for the timeframe, casinos aren't always that quick and check everything right away. So how long are you waiting, specifically? We give casinos 14 days for this process, so if you can't verify your account or no one gets back to you, we'll try to assist you. 

I am having the same issues as everyone. I looked for verification before I deposited and it seemed like nothing was needed then I tried to withdraw and had to verify which is fine. But it’s taking forever. I have emailed them and no reply it’s just a ghost town. You can’t even navigate the site while waiting for verification which makes you feel very uncomfortable like you will never see that money again. Just a massive loss in trust to receive no further info and have no emails replied to. I even messaged a creator that has an affiliate with them and he’s not even replying which is not reassuring. The worst part is the actual functioning and games were an incredible experience. But I have lost all trust and really need access to my acc

Good day to you and thank you for coming here to share this burden. A quick check of the recently submitted and resolved complaints showed that in the second half of 2025, three problems with KYC and payouts were reported by others, and all three cases were resolved. However, no other clues since then.

When you say it takes forever, when did this start, please?

I believe presenting your situation in the form of a complaint would show us possible options. Aet first of all, the casino has 14 full days to fix the matter without our interfering.

Oh, I spotted your complaint request just now, but you did not add the casino from the list while submitting the request. But that's okay; my colleagues will work with that.