Razumem šta govorite i poštujem vaša iskustva. Neću komentarisati iskustva u kazinou, jer to ne dolazi u obzir, ali kada je reč o žalbama, dozvolite mi da dodam nekoliko reči.
Žalbe se ne predstavljaju kao brza rešenja; to je proces istrage i stoga dajemo kazinima punih 14 dana da reše svoje probleme jer smo, slično vašem iskustvu, otkrili da su pristojni kazina sposobni da reše sporove u ovom velikodušnom vremenskom okviru.
Međutim, razumem da to nije opštepoznato i da igrači mogu imati drugačija očekivanja.
Želim vam mnogo boljih ličnih iskustava gde god da odlučite da igrate i hvala vam na trudu.
I get what you are saying, and I respect your experiences. I won't comment on casino experiences, because that is out of the question, but when it comes to complaints, let me add a few words.
Complaints are not presented as quick solutions; it is an investigation process and thus we give casinos 14 full days to resolve their own matters because, similarly to your experience, we've found out that decent casinos are capable of resolving disputes within this generous time frame.
I, however, understand it is not common knowledge and players may have different expectations.
I wish you much better personal experiences wherever you decide to play, and thank you for your efforts.
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