RE: MrO Casino poništava dobitke od 7 hiljada dolara – tražim savet
zdravo svima,
Moram da dam oduška i potvrdim da nisam luda zbog osećaja da me je MrO Casino opljačkao.
Igrao sam RTG slotove 5 godina i unovčio sam preko 100.000 dolara u kazinima kao što su Ektreme Group i Ozvin. Mislio sam da je MrO pošten sve do večeras kada su poništili skoro 7.000 dolara dobitaka od koda bez maksimalne isplate.
Pozadina:
Pre dve nedelje sam deponovao koristeći „LUCKIUP" kod, koji sam ranije koristio. Zbog problema sa sajtom, nisam mogao da vidim ažurirane uslove koji smanjuju maksimalnu opkladu sa 5 USD na 2 USD. Nesvesno sam premašio ovo i izgubio 700 dolara u dobicima. Uprkos pružanju dokaza, žalba je odbijena. Pustio sam to.
Aktuelno izdanje:
Sinoć sam deponovao ~$30 sa bonusom od 140% (maksimalni ulog $10). Osvojio sam džekpot od 6,9 hiljada dolara na Beari Vild-u, ostajući ispod maksimalne opklade, i bio sam oduševljen. Posle sam potvrdio ograničenje od 10 dolara putem ćaskanja i nastavio da igram u skladu sa pravilima.
Kasnije sam koristio „funkciju kupovine" za 175 dolara na Roninu, sa opkladom od 2,50 dolara po okretu. Kada sam pokušao da podignem 4K dolara, mom nalogu je bila potrebna verifikacija. Nakon podnošenja dokumenata, rečeno mi je da su dobici nevažeći zbog opklade od 175 dolara, što nije tačno. Platio sam 175 dolara za kupovinu okretaja – nijedan obrt nije premašio 2,50 dolara.
Uprkos imejlovima, evidenciji ćaskanja i dokazima, MrO insistira da sam prekršio uslove. Oni tvrde da kupovina funkcija krši bonus, iako se to ne pominje u Uputstvima i uslovima. Radio sam ovo godinama u RTG kazinima bez problema.
Frustriran sam jer sam uvek igrao pošteno i poštovao pravila. Ovo izgleda kao očigledan pokušaj da se izbegne plaćanje.
Grešim li ovde? Svaki savet o tome kako da postupite bi bio zahvalan.
hvala,
Peter
RE: MrO Casino Voiding $7K in Winnings – Seeking Advice
Hi all,
I need to vent and confirm I’m not crazy for feeling robbed by MrO Casino.
I’ve been playing RTG slots for 5 years and cashed out over $100K at casinos like Extreme Group and Ozwin. I thought MrO was fair until tonight when they voided nearly $7K in winnings from a no max cashout code.
Background:
Two weeks ago, I deposited using the "LUCKYUP" code, which I’d used before. Due to a site issue, I couldn’t see updated terms lowering the max bet from $5 to $2. I unknowingly exceeded this and lost $700 in winnings. Despite providing proof, the appeal was denied. I let it go.
Current Issue:
Last night, I deposited ~$30 with a 140% bonus (max bet $10). I hit a $6.9K jackpot on Beary Wild, staying under the max bet, and was thrilled. Afterward, I verified the $10 limit via chat and continued playing within the rules.
Later, I used the "buy feature" for $175 on Ronin, with a $2.50 bet per spin. When I tried to withdraw $4K, my account needed verification. After submitting documents, I was told winnings were void due to a $175 bet, which isn’t true. I paid $175 to buy spins – not a single spin exceeded $2.50.
Despite emails, chat logs, and proof, MrO insists I violated terms. They claim buying features breaches the bonus, though there’s no mention of this in the T&Cs. I’ve done this for years at RTG casinos without issue.
I’m frustrated because I’ve always played fairly and followed the rules. This feels like a blatant attempt to avoid paying.
Am I wrong here? Any advice on how to proceed would be appreciated.
Thanks,
Peter
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