pre 9 meseci
Ako želite da diskutujete bilo šta vezano za N1 Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
pre 9 meseci
Hi, I see that you already wrote your experience in the thread you shared the link to, so you will have the answer there. Is there anything you would like to write more about this casino ? Of course, if so, it would be best to keep the conversation in one thread. We will be grateful to you. 🙂
pre 9 meseci
I hoped that a Forum Administrator should joined the threads.
As a new comment I have to say that at the N1 Casino GR's (Licensed for Greece only) Evaluations, these from greek accounts are really bad. However, in the majority, which are foreign accounts, it has a good rating. Very likely they have confused the branches.
N1 Casino GR is the only in Greece with no phone line support, and the only one which does not allow monitoring the movement of your account balance (transaction history).
pre 9 meseci
Geia sou. Well, to tell you the truth, even we never know if and when a casino representative will comment in the thread. So let's hope for that, if it's this important to you. 🤞 You have provided some useful information, so at least, this could help other players, I could believe. May I ask, if you have asked to see your transaction history at this casino and they have confirmed that they can not to that? Do I understand that correctly? 🤔
pre 9 meseci
As far I have made 3 requests for special/partial transaction history.
Specifically, for a list of credits from the side of the casino, series of rewards. In two of those that took place in January I was served in a couple of days. For the third, at the beginning of February, and after there had been a discrepancy and a complaint to the authorities, the attitude of the casino is terrible.
I am still waiting since February 5th. In two reminders I made to them (3 and 8 days after the initial request) their response was the same: "Your request is being reviewed by the relevant department. As soon as it is resolved we will inform you via your email".
Same behavior for other requests. About specific reward credit: unanswered for 19 days. Unanswered formal complaints for 25 days. And the latest: I am already waiting 3 days to receive the number of these complaints (their system does not send confirmations and copies) to proceed with the corresponding complaints to the authorities.
It should be noted again that before the dispute, there was no such delay and indifference on the part of the casino. I don't know what I prefer: their vagueness, even lies, or their wall of silence.
ps the transaction history does not exist through player accounts. This is confirmed, also from the casino.
The only informations available are: list of transactions (deposits - withdrawals). Bonuses history, and if their turnover was achieved. The 50 most recent spins with their results. Nowhere can you see a history of changes in your balance and the type of transaction that caused it. Finally, the prizes I mention, and there is a dispute about crediting them all, are not recorded anywhere.
Ažurirano od strane autora pre 9 meseci
pre 9 meseci
I believe I now have the complete picture. Do not think that I am supporting the casino; rather, I believe that your requests are uncommon, and above all, the casino needs to properly retrieve that history information from its own system. Despite these requirements, I also think that the casino support staff needs to be well-trained to deal with these situations and ensure that the player is kept fully informed at all times.
No wonder that taking it from your point of view, the support system is not in optimal shape.
Anyway, I am hoping the Team will help you resolve the complaint.
Vicky090982
pre 6 meseci
Hi, according to what I read you broke the max bet rule when you played with the bonus, is that right ?
Anyway, we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Did you look at the terms and conditions before you played with the bonus ? There should always be such important things described there. Did you see it somewhere or not ?
I also saw that you managed to open a complaint, so our team will try to find out everything relevant and see if we can help.
Good luck. ☘️
pre 3 meseci
O N1 KAZINU NEMA NAJGORIH PREVARACA I LOPOVA... UPLATIO SAM BEZ BONUSA JER ZNAM DA ĆETE AKO AKTIVIRATI BONUS MORATI DA DOBIJETE VELIKE BROJEVE I OPET ĆE VAM PLAĆATI. ON MI JE BACAO OPLADU.. KADA SAM OTIŠAO DA POVIDIM NOVAC KOJI JE DEPONIO, NISU ZA TO OVLASTILI POVLAČENjE PA SAM POŽELEO DA ODGLEDU LEKARA...
Automatski prevedeno:
2
pre 3 meseci
Hello, have you tried asking support or live chat why this situation happens to you and they always return your bet ? Does it happen to you on every slot or what you tried to play ?
Also, you wanted to withdraw your deposit I assume yes ? What did the casino tell you why you couldn't withdraw your money ? Do you need to verify or is there other problem ?
pre 1 meseca
9.10.2024. Registrovao sam se i identifikovao svoje podatke, naravno nisu mi dali paisafe identifikaciju, što je bio metod povlačenja depozita, rekli su mi da će se sa prvim depozitom zahtevati paisafe identifikacija.. kako razumete novac, tražio sam povlačenje, tražili su mi ponovo istu karticu i opet sam im poslao ponovo tražili su ali onda se ovo dešava pošto sam ih juče upozorio da ću podneti žalbu na navodno live ćaskanje koje imaju sa navodnim robotima međutim, došli smo do tačke jer sam tražio povlačenje, zaustavili su moj račun. Istrajaću do kraja nemogu da se ovako rugamo sa svetom!!! sram ih bilo jer ih reklamiramo i na TV!!!
Automatski prevedeno:
pre 1 meseca
Hi, so if I understand correctly, the biggest problem in this whole case is verification? The only thing that needs to be verified is the card? What's the problem if it fails? Also, could you please tell me what casino this is?
I will wait for an answer.
1
pre 1 meseca
N1 kazino je bio kompanija!! Na kraju su mi zatvorili račun i zadržali profit uz izgovor da paisafe račun nije na moje ime! i prekršio sam pravila to je ludo!!!!!!
Ažurirano od strane autora pre 1 meseca
Automatski prevedeno:
pre 1 meseca
So it has escalated quite a bit and I didn't expect this to happen to you. and so you are of the opinion that it is not so, and all was in your name?
If you feel that you have been falsely accused, then I would file a complaint if I were you.
What do you think, would you be interested? Our team would look into the whole situation and help if possible.
pre 3 nedelja
Da, zatvorili su mi nalog sa ovim izgovorom, mogu dokazati da je račun moj naravno!!!
Automatski prevedeno:
pre 2 nedelja
Okay then, so I suggested opening a complaint and our team will investigate your case.
You can start it at this link. ⬅️
Hopefully, we'll find out more.
