Need For Spin Casino - opšta diskusija

5 days and nothing happen to my withdrawal. Support say i have to contact financial department, they cannot check withdrawal status anything about it. Those department not answer email and not work at all weekends. So its dangerous casino to play, no deposit limit option etc.

Hello,

thank you for your information. It's a relatively fresh casino established this year, I could not find any complaint against it, hence I think that this casino is not so dangerous, even its reputation is very good.

Has your account been fully verified, please? Have you withdrawn from this site before?

Additionally, in what status is your withdrawal now, I wonder?

Kindly let me know.

Account is fully verified after strange selfie document plus all normal ID, address, bank, credit card, etc etc. And its already 5 days ago, then nothing happen. Its my first (and last) withdrawal from them if its ever success.

Many ways not normal casino, that why i mean dangerous.

Strange verifcation process, no responsibility options, support cannot answer anything about cashout status, no cashout weekends, some russian chat answer, etc

Good day Jamethai888,

I have properly investigated your case, and let's take a closure look in what we have:

1. Our Financial Team sent you three letters before your account was fully verified.
2. You consciously rejected to send your selfie, postponing by your actions verification process.
3. You offended our Financial Team, trying to put them under pressure to accept your documents.
4. Not only that, but you accepted established rules of the website, but in the email you sent, it stated by you: "Yes i know accept all t&c but who read it all.."
5. Your account was verified and withdraw was successfully proceeded.
6. Your account was closed, as you requested in your emails.
7. Yes, we have Russian-speaking customer support, as many other casinos, and we confused by your statements, like: Russian criminals...

I hope I was helpful enough in your case and shed some light on your story.

Wish you all the best, Jarmo!

Kind regards,

Need for Spin Casino Representative.

What kind if casino write this kind of lies. You ask those documents last week and i send all documents 31 minutes later when i make this selfie and collect all documents. I never rejected anyting your request. I can send screenshot here later if you want?

After that i ask yo accept thise documents so i can get my cashout, its kot "pressure"

Sure i can give feedback to you casino t&c , right? I think normally company like feedbacks?

So, after your lie and low service all is good when my account is closed after horrible experience.

Good luck, slava ukraini.

Hey, Jarmo! 

You are right, it's my mistake and I apologize for that, you didn't provide us both sides of ID card, not selfie. By the way, I really don't think that calling Financial Team like idiots it's a good way to communicate. 

Moreover, I mentioned your email reply about accepting T&C's. If you read our rules before registration, probably our casino wouldn't fit you, and you never have such "horrible experience" because you would know before that our Financial Department working hour is from Monday to Friday.

To summarize all this: It's important to read the T&C before registration in any website.

Have a wonderful day!

Hi.

I know you are new casino but also you need to learn how to communicate. If you ask screen shot of credit card and you need both side, you have to ask that clearly. This case you dont.

Other example..Today you send email and say exactly like this :

"Go to your account and check if the total amount of your deposits from past week is 50 EUR or more.

💬 Message us via live chat and request your cashback bonus 15%"

That is also not clear information, its not true what you say in this email.

After all its easy to communicate clearly and then no one piss off, and you can keep your customer happy and stay on your site.

My feedback to this selfie request (if someone else read this) is just "seriously?" Because before almost all casinos ask on verification process just screenshot of ID or driver licence, thats fine. Then some casinos start to ask some SELFIE with ID card what is little bit annoying but acceptable. First time i see request what you do, even more annoying:

"A selfie with your passport / ID card against the background of our site Needforspin.com"

...so wait a minute, how i even make this? Player who have only one device, mobile phone, cannot even withdrawal from you casino, right? Or they have to go buy PC or tablet first?

Ok, my account i close so this case is close on my side. So good luck and improve you service if you dont lost your player one by one.

Hello, how is it, the man said the magic words:

Slava Ukraine.

And you force him to show documents, maybe he invests this money in the country's economy. And you take a selfie to him. Can not be so.

Здравствуйте, как же так, человек сказал волшебные слова:

slava ukraini.

А вы его заставляете документы показывать, может он эти деньги вкладывает в экономику страны. А вы ему селфи. Нельзя так.

Hello leksandr,

sadly, I do not understand your point. What's the matter, please?

Hello there,

I ask you kindly to behave. If you feel that something is wrong, submit a complaint. At the moment I find your approach not so friendly if I may say, hence I want to remind you that the casino representative reached out to you to provide support.

I would also like to mention the forum rules:

"3.8. We reserve the right to remove, edit, or close any User generated content or the User’s account at any time without prior notice and at our sole discretion in cases where the User generated content is abusive in nature, or breaks any applicable laws or clauses outlined in these Terms."

https://casino.guru/terms-and-conditions

I hope you understand.

Thanks Radka.

Ok you see my feedback to casino is not friendly and i have to make complaint?

If you read whole thread,( not only this my text what you comment now) you can see i already say this case is ok by my side, and looks like casino too..so no any reason to make any complaint, right?

Funny you dont see anything wrong when casino share here some private conversation between me and them, but thats not suprise me anymore how you treat players versus casino...

I hope you some day understand player side too.

Thanks.

Hello Jamethai888,

Even though I understand that you may feel like I do not understand your point of view, I do.

This is precisely the reason for submitting the complaint. You addressed the casino representative as a liar and proclaimed other not-so-pleasant statements hence I asked you to behave. I guess that it's quite clear.

I do not actually care if you previously wrote that the casino is not so bad at this point, I care because you also wrote that you've been lied to.

If you think that the casino has cheated you in some way, submit a complaint - it's not some kind of revenge it is a neutral ground where the Complain Team investigates and serves as a mediator.

I hope you understand that statements without any proof (submitted through complaints) are just words.

So I ask you again kindly consider submitting the complaint, please. We are here to help.

Radka.

Please understand, no need to make any complaint because case is closed my and casino side already, only you keep talk this case.

Even casino say they give me wrong information and say here forum about me by public something what i never do...so if i cannot say its lie, its good to know on future at this forum wrong information cannot say word lie. What else words is banned here?

Thanks.

Ok, if the case is closed no further debate on the subject of the complaint - fair enough.

I just only see that the casino representative tried to provide support or explanation it sometimes happens and I can see no harm in that. It's actually a good thing, problems can be explained.

The word "lie" is obviously not banned here. But to claim that something is true, some evidence must be presented, don't you think?

Furthermore, harsh words are hardly feedback, I'd say but I reckon that you referred to your horrible experience associated with let's say unclear communication and selfie requests, right?

Ok Radka one more time i answer you because its look like you say i say word lie without show evidence.

True is i say word lie yes.. and offer send screenshot if evidence if needed. Right after that casino accept and apogize that i dont actually rejected any request what they say on first message.

If you Radka still need some evidence, i am happy to send it but dont say i call anyone lier without evidence, ok.

Hello again,

have you noticed that I asked you to provide evidence through the complaint? 🙂

By your words, the case has been solved, well ok by me.

We care when the player is mistreated, and complaint serves as the place for pieces of such evidence. That is all I intend to stress out.

Furthermore, the casino apologized for the mistake, I would accept that.

No further answer is needed though.

This casino is asking for a barrage of documents that are invasive, including writing the Iban number on a paper, asking for a selfie holding the ID card and much more. They are not replying to any emails and the customer support team does not reply.

I've sent them everything, but they are not verifying my account. I am genuinely concerned I won't receive my payout.

Hi dear Meh5005,

As I can see, your account has been fully verified today.

Occasionally, we can request additional documents during verification process, it is standard procedure, and this is also specified in our Terms & Conditions.

Wish you a great day!

Surprisingly this was only verified after I had posted this message. I had sent the same documents many times before they were accepted. Withdrawal still has not been processed.