Dragi igrače,
Kako razumem vašu poruku, mi smo "lažni" jer smo pokušali da vam pomognemo. Pa, kao što je rečeno u žalbi, kazino još ima vremena da odgovori, pa predlažem da se smirite. Da li ste na bilo koji način u mogućnosti da naterate predstavnika kazina da odmah odgovori?
Rekao bih da bi bilo najbolje ostaviti jake emocije po strani i fokusirati se na osnovnu činjenicu da žalba još nije okončana.
„Želeli bismo da zamolimo kazino da odgovori na ovu žalbu. Produžujemo tajmer za 7 dana . Ako kazino ne odgovori u predviđenom roku, zatvorićemo žalbu kao 'nerešenu', što može negativno uticati na njen rejting ."
Nadam se da će vaš problem biti rešen, iako mi nismo odgovorni za bilo kakav neuspeh.
Ostanite mirni i pozitivni, molim vas.
Dear player,
The way I understand your message, we are "fake" because we tried to help you out. Well, as being said in the complaint, the casino still has time to respond, so I suggest you calm down. Are you by any means able to force the casino representative to respond right away?
I'd say it would be best to put strong emotions aside and focus on the basic fact that the complaint has not ended yet.
"We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating."
I hope your matter will be resolved, though we are not responsible for any failure.
Stay calm and positive, please.
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