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Hi they forfeited my mums £1723 winnings after giving her 2 payouts on the existing card which she deposited on which was mine .. she had consent which I sent them consent letters , they said the money would be paid in 15 days and 5 days later said they have forfeited the funds .. they have kept her money it's been almost a year ,surely that's illegal ... they paid already to that card
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I've been going through iba but it's complicated can you help
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Hello.
Not sure what is illegal in this case, but allow me to say using someone's payment option is forbidden and usually results in trouble. 🙁
Can you tell us when this happened and what took you so long to seek help? I mean, why have you been waiting so long?
I believe I suggested creating a complaint earlier today when your user review got rejected. Feel free to use this link and lodge the complaint: https://casino.guru/complaints/create
Though I can't promise it will be resolved after almost a year. Go ahead and try, please.
