Thank you in advance for replying too fast,u are more into this than the support agents of the casino for sure...i hope this matter will resolve soon,I've seen reports for payouts that got resolved after a month or so...who wants to play in a casino that accepts deposits in less than 3 seconds and pays out after a month or so..I'm very disappointed,very bad experience in a site that apart from withdrawls seems to be very entertaining..
You're welcome, that's what I'm here for. I also believe that everything will turn out well in the end and that you will be happy with your withdrawal.
I don't know when that will happen, but one thing is certain, when it's over, you can decide whether you want to continue playing here or not.
Although I think I already know the answer.🙂
Zdravo
I ja sam imao problem sa kazino pistolom skoro 20 dana i kontaktirao sam ovde i to je rešeno za nekoliko dana. Rekao sam kazino pistolu, koji stalno ponavlja istu stvar, da ću to prijaviti gde treba kako bi se smanjio indeks bezbednosti i odjednom su mi platili.
Hvala vam puno što ste odvojili vreme da mi odgovorite, ne znam da li bi trebalo da ih izazovem, sada sam se obratio ovom sajtu u slučaju da mi ljudi mogu nekako pomoći...loše je šta se dešava, i više ne verujem ocenama jer i ovaj sajt ima visok indeks, uprkos tome, ima mnogo žalbi od igrača.
Da li ste imali isti problem kao i ja? Sa kreditne kartice, isplata je otkazana za 5 minuta, pa sam zatražio 3 isplate putem bankovnog transfera, koje su u razmatranju od 13. avgusta i do sada, 26. avgusta, problem ostaje, nisu me pitali za nikakva dokumenta i kada odem na verifikaciju piše da izgleda da ništa ne treba verifikovati i da treba da uživam u njihovim igrama... centar za podršku svaki put kaže isto, da aktivno rade na tome i da im je žao, ali i da nemaju pristup finansijskim pitanjima... možete li podeliti i šta ste im rekli prema indeksu bezbednosti? možda je to prekretnica
I'm still having the same issue,waiting my withdrawals 15 days delay and all i get is that my payout will be handled shortly and that my withdrawal is in final stage(been receiving this answer a week now)..I don't know what to expect really.
Hello, I'm sorry to see the casino has not processed the withdrawal yet. Let me say that the complaint was a smart move, and if the current rating is still valid, I'm convinced the complaint mediator will be able to help.
You see, casino grade A or with a high score with unresolved complaints is quite an impossible combination; hence, I'm positive it will be good.
Kazina imaju puno vremena i stalno iznova i iznova smišljaju neka dokumenta koja treba da šalju, tako da je potrebno strpljenje ili malo sreće, ali ako je u pitanju mnogo novca, moramo se boriti za ono što nam pripada.
Zdravo, mislim da u ovim okolnostima možete reći da je sve bolje od gubitka novca, jer ako je cilj zaista bio da igrači izgube sve, onda bi kazino dobio upravo ono što su želeli. Razumem šta govorite.
Šteta za dobrog čoveka, bilo je para, biće para, a ni mi nismo gladni. Nema smisla nepotrebno se uznemiravati zbog gluposti i maltretiranja drugih. Uložio sam mnogo novca tamo, ali sam sve ostavio tamo, nadam se da su dobro. Karma je besplatna.
Hello,may I ask about the procedure of the complaint to a casino,I provided all the information 2 days ago to a complaint specialist,but I don't have any knowledge to what comes next.
The guys are fantastic.
They will come back it takes a few days the amount of complaints they are dealing with
It does take time matej help me successfully argue my case .
The casino have to follow the rules and most of the time Casino guru asks for lots of details so it is very time consuming and inconvenient for the casino
Lastly if the casino does not "play ball" the consequences result in loss of revenue and players
If a casino gets blacklisted its all over.
See support from your fellow players.
Šteta za dobrog čoveka, bilo je para, biće para, a ni mi nismo gladni. Nema smisla nepotrebno se uznemiravati zbog gluposti i maltretiranja drugih. Uložio sam mnogo novca tamo, ali sam sve ostavio tamo, nadam se da su dobro. Karma je besplatna.
U pravu si, naravno. I dobro je samo što to prihvataš mirno. Priznajem da mi je lično žao zbog toga, ali to je naravno moj problem. Inače, prilično često kažem da je karma besplatna.
Dakle, nadam se da je ovo poslednja komplikacija sa kojom se susrećete u veoma dugom vremenskom periodu.
Hello,may I ask about the procedure of the complaint to a casino,I provided all the information 2 days ago to a complaint specialist,but I don't have any knowledge to what comes next.
Hello, of course. Let me help out with details.
As the other player mentioned, the process takes some time because my colleagues are very strict about clearing out even the slightest odds. In practice the complaint can be broken down into several phrases:
Step 1: Player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
Your complaint is currently in stage 4, which serves for collecting information about the issue and assessing possible missing pieces.
Kindly note that, as you can also see on the complaint timer, Dominika has a day or so to get back to you. Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
So, do yout worry; all seems good for now.
I hope this resolves soon,it's been 18 days since my withdrawal,I'm so fed up with this situation..thank you for replying,I'm gonna wait any update from Dominica.
Radka,
It seems like this casino delays deliberately and intensionally
If you look at the trends they keep delays but eventually pay out resulting the complaints being mark as resolved.
I really think and would imagine i have the support of other that a tine frame needs to be applied for withdrawal and if this passes with a withdrawal the casino is marked down.
Matej successfully resolved my complaint but now the withdrawal is pending pending pending.
The Casino T&C clearly states 3 days so either the casino pays up or gets marked down.
Look how much time and resources Casino Guru put into this
I'm so frustrated,I signed up to this casino as it seems from reviews and index safety that it's a good choice...I've never experienced something like this..the longest I've been waiting for a withdrawl in any other sites was 8 days.im in this site for a couple of months and haven't withdrawn any money..first time I requested 2 withdrawals I reached 7 days of waiting and eventually I played the whole balance..they have a limit of 500 euro withdrawal and a limit of 3 withdrawals..So i was winning 8k and requested the maximum amount which was 1500 and on the 10th day of waiting I lost the 6,5k remaining since j couldn't withdraw it..this is fishy ,it's like intentional so they kinda "force" you to play any additional money and get the minimum of ur winnings if u ever manage to withdraw it.this is manipulative behavior and though there are too many complaints and reports this site is still high on index safety and high on reviews..I don't get it,I just want my money and slam the door on that casino,I'm signed up in better ones that don't treat their players like that..it was advertised so much that I wanted to play,and look where that got me.
I hope this resolves soon,it's been 18 days since my withdrawal,I'm so fed up with this situation..thank you for replying,I'm gonna wait any update from Dominica.
I hope so too. Honestly, this is the best you can do for this moment. I know how it looks, but the casino must realize it is their turn.
Well,it looks bad tbh,I had a conversation with a support agent yesterday who has no clue about my case ,I got screenshots ,it was crystal clear that she was just answering to something just to appear that she answered to me...I even sent an email to anjouan gaming authority and no response at all..its 20 days of waiting now..20 days...
Hello,
I understand what you are saying, as well as where this observation comes from. What I always see as the main problem in similar situations is the overall lack of concrete proof; I and my colleagues have been discussing similar delays in relation with so many casinos, and I could start with associated aspects like that we also need to hear what the casino has to say about this; hence, there is always a way to explain why the withdrawal could not have been made as quickly as the rules state. Which usually quite well assesses the paradox of what is stated in the rules, aside from the estimated timeframes.
However, it is unnerving that your case could not even be discussed with the casino representatives, and I agree that other complaints seem to be piling up. What matters the most is what my colleagues find while dealing with all the complaints and how the casino responds to that.
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