PlayMojo Casino - opšta diskusija (strana 2)

Oh, that's something that's definitely not pleasant. I suppose they didn't say anything to you about that, did they? 

I hope they'll cooperate with us and we'll get to the bottom of the problem and somehow sort it out. 

Hi. Yes, withdrawals are a big problem at this casino chain. They usually take at least 72 hours.

In other words, the payouts are not processed beforehand.

Only after 72 hours, so that the customer has time

maybe cancel the payout 😉

But I also experience that the payout even after 7 days

doesn't take place. But I'm only allowed to file a complaint after 14 days...

Hi. Ja, Auszahlungen sind bei dieser Casino-Kette ein großes Problem. In der Regel dauert es immer mindestens 72h.

Sprich, die Auszahlungen werden vorher gar nicht bearbeitet.

Erst nach Ablauf von 72h, damit der Kunde Zeit hat

die Auszahlung vielleicht zu stornieren 😉

Ich erlebe aber auch gerade, das die Auszahlung selbst nach 7 Tagen

nicht statt findet. Aber ich darf ja eine Beschwerde erst nach 14 Tagen aufmachen...

It is not that you are not allowed to file a complaint here; the thing is that our team is not able to intervene in any case before the 14-day time frame, you know.

Do you have some issues with the withdrawal now? Feel free to submit your complaint at any time.

Unfortunately, your complaint was closed as "unjustified" after reviewing the evidence we've got. Michal explained the whole reason to you in the final message of your complaint as well:

"I regret to inform you that I am unable to assist you in this matter. Based on the evidence I reviewed, there was no communication regarding any account limits on or before April 1st. However, messages from April 2nd show that you contacted the casino to request free spins and mentioned losing your winnings due to being unable to withdraw them. These messages did not reference any account limits.

Additionally, the situation is complicated by the fact that you hold multiple accounts with PlayMojo Casino. This makes it difficult to accurately match the screenshots you provided to the corresponding accounts. There also appear to be discrepancies between your screenshots and the records from the casino’s system. Notably, the casino’s evidence clearly indicates which messages belong to which account, whereas that distinction is unclear in the materials you submitted."

The casino operates under the Kahnawake (KGC), so feel free to contact them at any time.

I am really sorry we couldn't be of any more help in your case.

Please contact the licensing authority. You can find the contacts here.

Loosing the balance by unrestrained playing while drunken and then

accusing the casino to be guilty. I love that 😉