jwmdhl
pre 9 meseci
Oh, that's something that's definitely not pleasant. I suppose they didn't say anything to you about that, did they?
I hope they'll cooperate with us and we'll get to the bottom of the problem and somehow sort it out.
PlayMojo Casino - opšta diskusija (strana 2)
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pre 8 meseci
Zdravo. Da, isplate su veliki problem u ovom lancu kazina. Obično traju najmanje 72 sata.
Drugim rečima, isplate se ne obrađuju unapred.
Tek nakon 72 sata, kako bi kupac imao vremena
možda otkazati isplatu 😉
Ali takođe doživljavam da se isplata vrši čak i nakon 7 dana
ne dešava se. Ali ja mogu da podnesem žalbu tek nakon 14 dana...
Automatski prevedeno:
pre 8 meseci
It is not that you are not allowed to file a complaint here; the thing is that our team is not able to intervene in any case before the 14-day time frame, you know.
Do you have some issues with the withdrawal now? Feel free to submit your complaint at any time.
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jwmdhl
pre 8 meseci
Unfortunately, your complaint was closed as "unjustified" after reviewing the evidence we've got. Michal explained the whole reason to you in the final message of your complaint as well:
"I regret to inform you that I am unable to assist you in this matter. Based on the evidence I reviewed, there was no communication regarding any account limits on or before April 1st. However, messages from April 2nd show that you contacted the casino to request free spins and mentioned losing your winnings due to being unable to withdraw them. These messages did not reference any account limits.
Additionally, the situation is complicated by the fact that you hold multiple accounts with PlayMojo Casino. This makes it difficult to accurately match the screenshots you provided to the corresponding accounts. There also appear to be discrepancies between your screenshots and the records from the casino’s system. Notably, the casino’s evidence clearly indicates which messages belong to which account, whereas that distinction is unclear in the materials you submitted."
The casino operates under the Kahnawake (KGC), so feel free to contact them at any time.
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jwmdhl
pre 8 meseci
I am really sorry we couldn't be of any more help in your case.
Please contact the licensing authority. You can find the contacts here.
pre 8 meseci
Loosing the balance by unrestrained playing while drunken and then
accusing the casino to be guilty. I love that 😉
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