PokerStars Casino - opšta diskusija (strana 3)

Forum and Reviews Administrator

pre 1 meseca

OriginalPrevod

Yes, so you are basically waiting for a classic document approval. As Radka said, most of the time casinos don't do these processes over the weekend, so you will have to wait even though I know it's not pleasant.

Anyway, since you've received almost everything, I wouldn't worry too much, that is, if I understand correctly that you've received 14k. In that case it will probably be a matter of time before you get the rest.

If on the other hand you didn't get it, then we'll have to wait for the check, because it's often normal for a player to be verified with a big win like that.

I will keep my fingers crossed. 🤞

dadan

Jaro

Napredni Početnik

Hrvatska

Jaro

pre 1 meseca

OriginalPrevod

Broj 14000 je u procesu plaćanja

430 blokiranih na njihovoj veb stranici

Automatski prevedeno:

dadan

Napredni Početnik

Hrvatska

pre 1 meseca

OriginalPrevod

Pogrešno sam napisao

Čekam 14.000 evra

A 430 je blokirano na poker zvezdama

Automatski prevedeno:

Jaro

dadan

Forum and Reviews Administrator

dadan

pre 1 meseca

OriginalPrevod

I also thought it was like this it's okay. Nevertheless, what I said still applies and we can stick to it. I hope the verification process goes through without any issues and you get your money.

If something unpredictable happens, I'll be here.

Greco

Pripravnik

Grčka

pre 3 nedelja

OriginalPrevod

Napravio sam nalog pre 15 dana, poslao dokumente koje su tražili, pa poslali još, ali dok su mi rekli da su dokumenti ispravni, nisu ih verifikovali i ne mogu da izvršim povlačenje.

Poslao sam šta su tražili i kažu mi da moram da čekam zbog obima posla u odeljenju koje radi verifikaciju. 15 dana!!!

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Jaro

Greco

Forum and Reviews Administrator

Greco

pre 3 nedelja

OriginalPrevod

Hello, I was looking to see if you have filed a complaint and from what I saw, you have. You did the right thing because we give casinos exactly 2 weeks to resolve both withdrawals and KYC when necessary. I think that is enough time for the documents to be approved and even though they were, I don't understand why the verification was not successful.

Are there still some documents you have to send or not? Did you ask what specifically is the reason for not being verified?

Anyway, our team will be here now to try to help you.

We'll see what happens.