RakeBit Casino - opšta diskusija (strana 2)

Unfortunately, we have a strong belief that many user reviews are not real, to tell you the truth, and that is why we try to find out more from all the players, but with no luck.

May I ask you, though, how come that you didn't file a complaint when you experienced all this?

Our complaint team could try to help.

The question "why didn’t you file a complaint?" is based on an incorrect assumption. I did file a complaint. Not only did I open this thread on the forum, but I also submitted a complaint through the site’s own complaint system. The result? My complaint was removed and completely ignored.

It is also quite obvious that a significant portion of the so-called "user reviews" on this forum are not from genuine users. Many of these comments appear to be written either by site supporters or by people directly affiliated with the site. There is no sign of independent or organic user feedback.

As for my case:

All of my winnings were deleted

My account was subsequently closed

No clear or valid explanation was provided

If you genuinely want to understand what happened, please refer to the very first post of this thread. All relevant details are clearly stated there. My complaint may no longer be visible to regular users because it was removed, but the administrators should still be able to see the complaint history in their internal panel.

At this point, saying "our complaint team could have helped" is not credible. I did file a complaint, and the only outcome was being ignored and silenced. These are the facts.

Casino.Guru is a large and well-established community, Mr. Romi. The email address I used to register on this forum is the same email address I used on Rakebit. Even if 9 months have passed, that changes nothing.

You can contact Rakebit directly and verify this yourselves. These sites do not "lose" data — they simply block accounts. All of my gameplay history is still stored in their database.

If you formally request my game and transaction history from Rakebit, you will clearly see that:

my winnings were unjustly confiscated

my account was closed without valid cause

The evidence exists. It has always existed. It just requires you to actually request it instead of questioning whether the complaint is "too old."