Razed Casino - opšta diskusija

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Hey, it's not that common to see good feelings in a casino among players. So could you describe something specific why it is nice to play in this casino? It would certainly be good to know for other potential players as well. 😉

First of all, hello everyone,

I am sad that this happened to me in 2025 on a licensed crypto casino site.

When I was playing on Shuffle, they mentioned the existence of such a site in the chat room and said that you can deposit SHFL coins and that the site is very nice. So when I was looking for an alternative site to Shuffle and BCGame, I decided to give it a try.

I found out from their live help that they have vip transfer features and I opened my account with a boosted level by moving my stats from bcgame here and started playing here a few days after my membership (yesterday 14/01/2025).

I didnt apply for any bonus, didnt ask for bonus, rejected from the beginning, before my first deposit

https://prnt.sc/MrlF6QfvhnBl

I made my first deposit with USDT and won and then lost while playing limbo.

https://prnt.sc/7v3yfv_PKkJL 

Then I made a 2nd investment and continued to play limbo and after losing hands I made a decent profit on limbo.

I leave here a screenshot and a link to these winning hands

https://www.razed.com/?betid=124156343

https://www.razed.com/?betid=124156314

https://prnt.sc/prI8abhMuYCD

https://prnt.sc/ktCLWOVeVuUU

https://prnt.sc/SsX-1KLuQnG1

https://prnt.sc/lxx1Gi5Lp1Kz

After this win, I took a very small portion of the money and bet on sports events.

https://prnt.sc/XML0nTh4MACa

I ordered to withdraw the other part and started waiting

https://prnt.sc/Rs8Ctyx45O0d

Hours passed, but when I saw that my money was not paid in any way, when I asked live help about the situation, I was passed with automatic messages. The message was always the same, script messages and I got no results.

https://prnt.sc/G2MV3FYif6FO

https://prnt.sc/2jd3jddC1Kf7

Likewise 

Although the sports coupon won, they first did not deposit the amount of my coupon into my account, they told me to wait, and they deposited this gain as a result of my writing to live help many times. However, I have already lost this winnings due to the stress I experienced because my withdrawal request was not processed and sent.

In the meantime, I sent messages to their social media accounts, under their headlines on bitcointalk, and to the telegram address of their manager named Mark, expressing my dissatisfaction with my withdrawal request, and he responded hours later. Of course, there is nothing more natural than a site's administrator or official sleeping due to the time zone difference, but as far as I understand, this site has very few employees and only 1 official, so I could not get any other feedback from anywhere

He told me that checks will be made, that they have the right to do so, and that my check will be sent after the check within 24 hours of my check.

https://prnt.sc/6qQxeX4ErqhE

https://prnt.sc/PrFYpr-_rykt

https://prnt.sc/g_udzrI0YXuL

Even though he told me that 99.9% of withdrawals on their site were instant, everyone on bitcointalk, trustpilot and their own site chat was complaining that they hadn't received their money for hours or even days.

https://prnt.sc/S36s3FMZu0f4

Mark told me that the review would be done by the developers in the EU time zone and that I should wait till 24 hours timeframe of my withdrawal.

https://prnt.sc/JT-LeIiq4n4M

https://prnt.sc/wnD1PuoiBdLK

Whether to play or not to play on this site, which has kept me waiting for almost 24 hours, is up to you with all the screenshots I have shared and screen recordings and correspondence histories that I can share.

Of course, if my money is paid, I will correct this message as resolved, but the nerves, stress, insomnia and irritability I have experienced in this process will be left as damage.

My personal trust in this site, which claims to have very fast money transfers on its site, makes all kinds of excuses for not paying a new customer his earnings from his original games, and has a small number of employees, has been sadly shaken. So much so that I have been ridiculed on my fellow streamers' telegram channels for not being paid for such a sum.

I am afraid that the authorities will confiscate my winnings under false pretenses and will try to justify themselves here.

It is a shame that this is still happening in 2025, when gambling is supposed to be entertainment, not stress or think about whether your can withdraw your winning or not.

PS: Now players complaining that original games are not working anymore. Probably after my win they trying to change something...

https://prnt.sc/d-LhruAQWRj9

Update: 24 hours already passed and look at your live support how they answer

https://prnt.sc/dbSn9ZpQgn-q

Just because I said "my withdrawal has not been sent for 24 hours" they banned me on their chat also

https://prnt.sc/c4athMUeTsyd

https://prnt.sc/raR4TawaAaGY

I am really sorry that you feel this way and go through such things while waiting for your withdrawal.

In my opinion, I can understand that something might happen even at the casino with instant withdrawals, as you say, and the most important thing is the casino's willingness to solve the issue as best they can.

To wait 24 hours, as you said you needed to wait in my eyes, is not that long, but the most important is how they will be able to deal with it and to pay you your winnings at the end.

Do you know that we give casinos 14 full days to proceed with the payment before we even intervene in such cases? It is because, from our experience, there really can be some issues happening that not even the casino can influence or even stop nor avoid.

That is why I hope that they will really be able to deal with the issue happening in your case and fix everything. Please update us about any news.

Good afternoon, please help me solve the problem with the casino. I found a casino on Google where it says that the casino is without verification. I registered on December 29 and made a deposit of $ 400 in cryptocurrency. After that I played in the casino and made 4 bets on FIFA, even or odd. When the account had $ 1,338, I ordered all the money. For several days they said in the chat that they would pay soon and eventually asked to pass verification, I sent my passport and confirmed the address, sent them 5 documents confirming the address, after which they asked to pass verification level 3, confirm where the money came from. I told them that I am engaged in bitcoin mining and also bet on other bookmakers. I do not work for the company and do not use Ukrainian banks. I sent them screenshots of the Binance pool mining, where I mine bitcoin, I also said that I can provide a huge number of winning bets from other bookmakers, I can even show everything on Skype video. But they want documents that I don't have and can't have, I explained that I don't work for the company, they don't care, they said that they will close my account within 24 hours. Why should I work for the company when I play in a casino, in their opinion? They don't want to give me my winnings and that's why they ask for documents that I don't have. People, avoid this casino, they are scammers and will take all your money that is in your account.

Hi there. Can you also add what kind of documents you are supposed to provide?

In any case, I think this situation is not pretty much about the casino issue, which could very much limit the way we can actually offer advice. Are you aware of a forum specializing in sports betting? I would expect that to be a better option because we do not have sports branches. 🙁

I started playing 3 months ago, deposited 300$ since that was the maximum I could benefit of their welcome offer. I had an issue with Razed Casino, since I had a very good 1600$ win, but funds were blocked due to KYC process. After some conversations with their customer service, I managed to withdraw 1200$, paid my easter holidays, and now I'm only playing with winnings and hopefully will soon get enough to pay my next vacation

Nice story. 

How did you manage to solve the problem? Was it just a matter of completing the verification process? 

I'm glad you enjoyed your trip. Where did you go?🙂

This site is a scam.

I deposited a total of $6,500 over a couple of weeks and placed bets on sports. After some time, I had around $6,200 in my account and decided to withdraw. They told me I needed to verify my account, which I understood as standard procedure.

I submitted my ID and proof of address. Then they requested proof of funds, listing several acceptable options, including a bank statement and payslips.

I first sent two payslips, exactly as requested. They responded by saying these were only "secondary proof of income." So I sent a bank statement, and they gave the same response again, asking for more payslips. For over a month now, I’ve been sending the exact documents they request, but they keep repeating the same thing, refusing them without explanation. Their responses are slow, and they never clarify why the documents are not acceptable.

In summary, they seem to be hiding behind "regulations" by repeatedly asking for documents they intend to reject, instead of outright refusing the withdrawal.

After doing some research, I found that they reportedly lost their Curaçao license and now claim to operate under an Anjouan license, which does not appear to be valid when checked on the official licensing website.

On top of that, even though my account is supposedly "not compliant" with their proof-of-funds requirements, they still allow me to deposit money—just not withdraw it.

Hello, I’ve read what you wrote about your case, and I’d say that if the issue is with your bank statements and you’ve already sent various ones, it would be best if they explained what exactly they need to see and for what time period. Often, it’s about deposits to casinos, or who the account belongs to, and similar details. 

But if you can’t get anywhere and they keep rejecting your documents, then I’d go the complaint route.

If you’re interested, our team would take a look at it and try to assist.

What do you think?

Click here to open a complaint.

I’ve already sent four payslips and a bank statement showing the corresponding salary deposits, exactly as requested. This isn’t my first time using sports betting sites, and I know how to provide proper documentation.

Despite this, they haven’t actually refused the documents. Instead, they vaguely claim that these are "secondary" without giving any clear explanation. This is confusing, especially since both payslips and bank statements are listed in their own requirements as acceptable proof of funds.

They also refuse to clarify what exactly is missing or why the documents are being treated as secondary, which makes me think they just want to scam me i saw a bunch of people having the same exact issue accros multiple casino review platform.

Thank you for you response i did a formal complaint.

I understand, and thanks for the reply.

To be honest, I don't know what it means when they say these are "secondary documents." I haven't heard that term before. So they should definitely clarify it.

I hope we can sort this out by filing a complaint.

Do I understand correctly that you were actually able to withdraw all your winnings from this casino?

If it is so, I really don't understand the point of your complaint, to tell you the truth.

Could you please explain it to me better?

Also, if you read in the terms that an online casino doesn't accept players from your country and therefore they do not operate under the license of your country, surely avoid playing there even though you are able to. You will avoid any future issues this way.

Dear Razed Complaints Team, I am referring to your message of

April 15, 2026. Your blanket rejection of my refund request under the pretext of "device security" is legally untenable and directly contradicts your own terms and conditions.

I hereby request, for the last time, that you correct the unauthorized transactions from April 14, 2026.

to be reimbursed in the total amount of €1,898.24.

Justification and facts:

1. Violation of your own terms and conditions (section

13.1):

Your Terms and Conditions explicitly state in section 13.1:

"A refund request will only be considered [...] within thirty (30) calendar days if a player claims that another person has accessed his/her Player Account."

I reported this unauthorized access by a third party on the same day – well within the prescribed 30-day period. The clause makes no exception for cases where access occurred physically via an unlocked device. Unauthorized access remains unauthorized access.

Technical details:

Since the session in my browser was still active (auto-login) and the required email verification code for the Binance deposit was received on the same device due to system requirements, the third party was able to complete the transaction without my knowledge. This confirms that a transfer of my assets took place without my consent.

Consultation with payment service provider:

I have already informed Binance about this incident. Since the transaction was successfully transmitted to your platform, the responsibility for reversing unauthorized payments, in accordance with applicable merchant standards, lies solely with you as the recipient of the funds.

Financial support:

I expect a refund of €1,898.24 to my original wallet address.

I have already reported this incident to my financial institution. They have registered the unauthorized access and referred me directly to you as the merchant for the reversal of the transaction.

Since I reported the unauthorized access by third parties in accordance with section 13.1 of your terms and conditions within less than 24 hours, the situation is clear.

I am sending you a screenshot of your own terms and conditions as proof.

Sehr geehrtes Razed Complaints Team, ich beziehe mich auf Ihre Nachricht vom

15.04.2026. Ihre pauschale Ablehnung meiner Rückerstattungsforderung unter dem Vorwand der „Gerätesicherheit" ist rechtlich nicht haltbar und steht im direkten Widerspruch zu Ihren eigenen Geschäftsbedingungen.

Ich fordere Sie hiermit letztmalig auf, die unautorisierten Transaktionen vom 14.04.2026

in Höhe von insgesamt 1.898,24 € zu erstatten.

Begründung und Sachverhalt:

1. Verstoß gegen die eigenen AGB (Sektion

13.1):

In Ihren Terms and Conditions heißt es unter Sektion 13.1 ausdrücklich:

"A refund request will only be considered [...] within thirty (30) calendar days if a player claims that another person has accessed his/her Player Account."

Ich habe diesen unbefugten Zugriff durch eine dritte Person am selben Tag - und damit weit innerhalb der vorgeschriebenen 30-Tage-Frist - gemeldet. Die Klausel sieht keine Ausnahme für den Fall vor, dass der Zugriff physisch über ein entsperrtes Endgerät erfolgte. Ein unbefugter Zugriff bleibt ein unbefugter Zugriff.

Technischer Hergang:

Da die Sitzung in meinem Browser noch aktiv war (Auto-Login) und der erforderliche Email-Verifizierungscode für die Binance-Einzahlung systembedingt auf demselben Gerät empfangen wurde, konnte die dritte Person die Transaktion ohne mein Wissen abschließen. Dies bestätigt, dass ohne meine Willenserklärung eine Verfügung über mein Vermögen stattgefunden hat.

Rücksprache mit Zahlungsdienstleister:

Ich habe Binance bereits über diesen Vorfall informiert. Da die Transaktion erfolgreich an Ihre Plattform übermittelt wurde, liegt die Verantwortung für die Rückabwicklung unautorisierter Zahlungen gemäß geltenden Standards für Händler allein bei Ihnen als Empfänger der Gelder.

Forderung:

Ich erwarte die Rückerstattung des Betrages in Höhe von 1.898,24 € auf meine ursprüngliche Wallet-Adresse

Ich habe diesen Vorfall bereits meiner Finanzinstitution gemeldet. Diese hat den unautorisierten Zugriff registriert und mich für die Rückabwicklung direkt an Sie als Händler verwiesen.

Da ich den Zugriff durch Dritte gemäß Sektion 13.1 Ihrer AGB innerhalb von weniger als 24 Stunden gemeldet habe, ist die Sachlage eindeutig

Anbei sende ich Ihnen den Screenshot Ihrer eigenen AGB als Beleg.