Realz Casino - opšta diskusija (strana 2)

My second casino and second time i won a little and casino is doing same shady stuff... Deposited around 2k over couple days... Get vip 3 etc... withdrawals i had were 400 and 300...processed swiftly....then deposited 200 and won 6k.... First it was slashed to 4k as my bet was 4 and maximum win is 1000x ....fair enough.... Maximum withdrawal per xay is 800....so at this stage i have 3x800 sitting there in limbo and no respond from them at all...chat saying wait....vip manager saying nothing...i know they want to play the money

..but this time i will not touch it and will make sure i get them out...

Very very disappointed by this practice...but it seems very common

It’s hard to really say much about this, to be honest. If the casino is sending you promotional materials and has time for that, but not for processing your withdrawal, then of course that is something a player does not want to see or experience.

So I am not surprised that you are angry about it at all. I would probably feel the same.

Anyway, you can also submit a complaint a bit earlier, but of course you need to take into account the 14 days I mentioned, as I already said, and I think you are aware of that.

I understand your point. However, we have established procedures that we’ve followed for quite some time, and I believe three days is too early for us to step in.

There are many reasons why a withdrawal might take longer, and some of them are perfectly legitimate. For example, the delay could be caused by a payment provider or something else outside the casino’s control. That’s why I don’t think submitting a complaint after just three days is necessary.

Of course, casinos shouldn’t deliberately delay withdrawals, KYC, or similar processes. At the same time, it wouldn’t be sustainable for our team to get involved as soon as any delay occurs. Players often receive their money within a week, for example, and the issue gets resolved without our intervention. Asking for a little patience in those circumstances seems reasonable to me.

We’re open to improving our procedures when a change makes sense, but I don’t expect this particular approach to change in the near future. I believe the current process is reasonable, and players who aren’t comfortable with that timeframe are free to seek help elsewhere.

We do our best to help everyone, but we also have a limited number of complaint resolvers. They simply can’t respond to every case immediately. Our process is set up this way for several reasons, including giving issues a chance to be resolved and allowing our team enough time to handle the cases that need our help.

Players can submit a complaint with us at any time, even on the first, second, or third day after requesting a withdrawal. That’s entirely up to them. However, our team would still wait until at least 14 days had passed since the withdrawal request before contacting the casino.

So it’s not that players have to wait 14 days before submitting a complaint. Some initial questions can be addressed and details clarified earlier, which may help shorten the overall complaint process to some extent.

We follow the same approach and treat every player equally.🙂

Hi there. I imagine it's not expected, but you know, I'd say Jaro explained that precisely. There's really no way around it and I hope that both casinos will pay sooner than that.

Jaroslov, I'm going to file two complaints—one against Casino CAZIMBO and the other against REALZ—since both have already been pending for more than three business days.

Jaroslov então vou fazer 2 reclamações uma do Casino CAZIMBO e outra do REALZ os dois já passaram de 3 dias úteis.

Casinos wait for withdrawals to be reversed, offer various bonuses and promotions, and receive many deposits, but when it comes time to pay out, the process is slow; the excuse is always that there are too many withdrawals to process or that the payment provider is experiencing issues. Paying on time is a rarity.

Os casinos ficam esperando que o saque seja revertido, oferecem vários bônus e promoções , devem receber muitos depostos, mas na hora de pagar é uma lentidão, a desculpa sempre é que tem muitos saques a processar ou o provedor de pagamentos está com problema, pagar no prazo é raridade.

Hello, in my opinion, it's not always like this. But I understand what you mean. No one loves to wait and clear communication is important. From my side for example, if the casino is capable of admitting they are not keeping up with requests or have technical difficulties, it's much better than saying nothing at all. Those two reasons may actually be behind any delay... but of course it depends. Thanks for sharing.