19 pojedinačnih uplata u ukupnom iznosu od 580 funti. Imao sam potpuni kvar, ali to je potpuna šala jer još nisam primio nijednu uplatu. Rekli su da je poslato na moj bankovni račun i da bi moglo potrajati 14 dana da se obradi, što je glupost.
19 individually payments to the total of £580 I had a full break down but it's an absolute joke as I haven't had one payment yet. They did say it was sent to my bank account and could take 14 days to clear which is BS
Prosto ne mogu da verujem... Da budem 100% siguran, govorimo o 19 x 30 funti?
To je jednostavno ludo. Zaista nemam ništa drugo da dodam. Ako ovo Casio zaista misli da je situacija u redu za igrače, onda pretpostavljam da uopšte neće odgovoriti na žalbu.
Pa, žao mi je. Još je ostalo malo vremena.
I just can't believe it... To be 100% sure, we are talking about 19 x £30?
That's simply insane. I really have nothing else I could add. If this casio truly means that the situation is ok for players, then I guess they won't respond to the complaint at all.
Well, I'm sorry. There is still some time left.
Voleo bih da mogu da smislim održivo rešenje, ali bojim se da ga nema na vidiku.
Razgovarali smo o sličnim scenarijima sa mojim kolegama ovog utorka, a stvar je u tome što za normalnog igrača (koji nije zavisan) opcije možda neće biti dostupne jer bi takav igrač trebalo da kontroliše svoje ponašanje.
Dakle, ako kazino nije u stanju da vam postavi ograničenja kockanja, pretpostavljam da morate ostati jaki.
Međutim, brinete se da li će vam kazino na kraju isplatiti celu godinu, je li to tačno? Pa, to je druga stvar... 🙁
I wish I could come up with a viable solution, yet I fear there is none on the horizon.
We have discussed similar scenarios with my colleagues this Tuesday, and the thing is that for a normal player (who is not addicted), the options may not be available because such a player is supposed to control his behavior.
Hence, if the casino is incapable of setting gambling limits for you, I guess you have to stay strong.
However, you are concerned about whether the casino will eventually pay you for the entire year, is that correct? Well, that's another thing.... 🙁
Da li ste Tucan Casino prevarantska kompanija? Proverili ste moj nalog, sve je bilo u redu dok nisam pobedio. Nakon što sam pobedio, rekli ste da sam prekršio uslove korišćenja jer sam iz Nemačke. Ali kada ste proverili nalog, niste videli da sam iz Nemačke i da mi nije dozvoljeno da imam nalog kod vas? Ili se vodite idejom da je sve legalno kada izgubite, ali kada pobedite, više nije legalno. Da li kršite uslove korišćenja? Kako ste mogli da verifikujete moj nalog ako sam iz zemlje koja nije prihvaćena i poslali ste mi potvrdu da je nalog verifikovan.. Uplatio sam 250 evra, osvojio 1000, podigao sam novac, čekao sam 2 nedelje i dobio sam imejl da sam učitao uslove i odredbe i da su mi vratili depozit i da ga dobijam za 14 dana, ali da su dobici konfiskovani. ok, pokušao sam kako kažete, ali kako ste mi poslali da je moj nalog potpuno verifikovan kada mi nije bilo dozvoljeno da igram iz svoje zemlje, na izvodu sa računa je bila sasvim jasna moja adresa u Nemačkoj.. ovo je prevara ako moj nalog nije verifikovan i nisam dobio potvrdu od njih. ok, prekršio sam uslove, ali kada su videli iz koje sam zemlje, kako je ovo moguće? Želim da dobijem odgovor od njih kako je ovo moguće, ovo je prevara i želim da uklonim što više ljudi da im se žale kako bi ovaj kazino više ne radio jer je prevara.
Tucan Casino are you a scam company, you checked my account, everything was ok until I won, after I won you said I violated the terms and conditions because I am from Germany, but when you checked the account you didn't see that I am from Germany and I am not allowed to have an account with you, or are you going with the idea that everything is legal when you lose, but when you win, it is no longer legal, are you violating the terms and conditions? how could you verify my account if I was from a country that is not accepted and you sent me confirmation that the account was verified..I deposited 250 euros I won 1000 I made a withdrawal I waited 2 weeks and I received an email that I loaded the terms and conditions and that they returned my deposit and that I receive it in 14 days but the winnings are confiscated ok I tried them as you say but how did you send me that my account is completely verified once I was not allowed to play from my country on the account statement it was quite clear my address in Germany..this is a scam if my account was not verified and I did not receive confirmation from them ok I violated but once they saw what country I am from how is this possible? I want to receive an answer from them how is this possible this is a scam and I want to remove as many people as possible to complain to them so that this casino no longer operates as it is a scam
Idete sa idejom da ako izgubite, sve je legalno i lepo, ali kada pobedite, bićete opterećeni uslovima i odredbama. Kada potvrdite da je nalog savršeno verifikovan i kompletan, morate preuzeti svoju odgovornost i platiti iznos koji ste osvojili. I još jedan dodatak mojoj žalbi. Kako je moguće napraviti proveru naloga da biste dobili potvrdu i verifikaciju od njih da je vaš nalog savršeno verifikovan? Kako izvršiti depozit bez ikakvih problema, a zatim posle dve nedelje. Kada čekate da primite svoj dobitak, kažu da ste otpremili njihove uslove i odredbe. U redu, uslovi i odredbe su prekršeni. Ali problem je drugačiji. Kako je izvršena verifikacija ako je ovo prekršeno. Kada ste prihvatili, izvršili ste verifikaciju naloga i takođe ste dali potvrdu da je nalog savršeno verifikovan, trebalo je da vidite da nalog dolazi iz zemlje kojoj nije dozvoljeno igranje u vašem kazinu. Ovo je prevara jer prihvatam depozite, pristupam novcu ilegalno. Da, kada nalog dolazi iz zemlje koja je ograničena, prihvatate novac ilegalno i sve je savršeno. Kada izgubite, ali kada pobedite, intervenišete u problemima i kažete da su vam uslovi i odredbe otpremljeni. Kada izvršite verifikaciju, preuzimate svoj dobitak i morate... Ponudite dobitke nakon toga jer donosite drugu odluku koju ćete uraditi. Radićete šta želite, slobodni ste da odlučite. Vaš kazino, ali kada ste uradili ono što ste poslali potvrdu sa verifikacijom, morate pretpostaviti ove stvari, ponuditi dobitke, a zatim doneti odluku koju želite. Nemojte reći da ako ste pobedili, recite da vidite, gospodine, uslovi i odredbe su učitani. Ali kada ste primili novac, uslovi i odredbe nisu učitani ili kada ste izvršili verifikaciju, pa niste zatvorili račun. Pošli ste sa pretpostavkom da su uložili novac, izgubili, možda ne dobiju i sve je u redu, mi uzimamo naš novac.
You go with the idea that if you lose it's all legal and nice but when you win you will be loaded with terms and conditions once you have confirmed that the account is perfectly verified and complete here you must assume your responsibility and pay the amount you won and one more addition to my complaint How is it possible to make an account to check to receive confirmation and verification from them that your account is perfectly verified How to make a deposit without any problem and then after two weeks When you wait for your winnings to receive them they say that you have uploaded their terms and conditions Ok the terms and conditions were violated But the problem is different how was the verification done if this was violated once you accepted you did the account verification and you also gave confirmation that the account is perfectly verified there you should have seen that the account comes from a country that is not allowed to play at your casino This is a scam because I accept deposits access money illegally yes once the account comes from a country that is restricted you accept the money illegally and everything is perfect when you lose but when you win you intervene in the problems and say that the terms and conditions were uploaded to you once you have done the verification You assume your winnings and you have to offer the winnings after that because you make another decision you will You do what you want, you are free to decide. Your casino, but once you have done what you have sent a confirmation with a verification, you must assume these things, offer the winnings and then make the decision you want. Don't say that if you won, say that you see, sir, the terms and conditions were loaded. But when you received the money, the terms and conditions were not loaded or when you did the verification, so you didn't close the account. You went on the premise that they put money in, they lose, maybe they don't win and everything is ok, we take our money.
Zdravo,
Možda nije očigledno, ali predstavnik kazina ne učestvuje u ovoj temi. Ako odlučite da zapišete šta se dogodilo umesto da koristite alatku za pretvaranje govora u tekst, možda ćemo moći da zaobiđemo problem.
Po mom mišljenju, igrate u kazinu koji nema GGL licencu. U redu.
Jednostavno rečeno, ako je ova nezakonitost vaša glavna briga, predlažem da se obratite advokatima.
Bojim se da mi nije jasno šta se dalje desilo. Da li vas je kazino sprečio da povučete novac ili vam je povlačenje odbijeno?
Biću ovde ako želiš.
Hello,
It may not be obvious, but the casino representative is not participating in this thread. If you decide to write down what happened rather than using a speech-to-text tool, we might be able to work around the problem.
In my opinion, you are playing in a casino that does not hold a GGL license. Okay.
Simply put, if this illegality is your main concern, I suggest reaching out to attorneys, though.
What happened next is beyond me, I'm afraid. Did the casino prevent you from withdrawing, or was your withdrawal denied?
I'll be here if you want.
Pa, problem je što sam otvorio kazino kod njih, poslao sam dokumenta, oni su mi poslali potvrdu da su verifikovali moj igrački nalog, sve je bilo u redu do isplate. Uplatio sam 250 evra, osvojio 1000 evra. Podigao sam taj iznos posle dve nedelje. Dobio sam imejl od njih u kojem mi kažu da sam pročitao uslove i odredbe i da će mi dobici biti oduzeti, a samo moj depozit će biti vraćen u roku od 14 dana jer sam prekršio uslove i odredbe.. pošto dolazim iz Nemačke, a Nemačka je zabranjena u njihovom kazinu, moje pitanje je kako bih mogao da otvorim nalog u IEI ako sam zabranjen, kako bih mogao da izvršim verifikaciju i dobijem imejl da je moj nalog verifikovan kada je moja adresa u Nemačkoj bila vidljiva na mojim dokumentima poslatim na verifikaciju, kako bih mogao da izvršim depozit bez problema... a problemi su se pojavili tek kada sam morao da platim, ovo je prevara.
Well the problem is that I opened a casino with them I sent the documents they sent me confirmation that they verified my player account everything was ok until the withdrawal I deposited 250 euros I won 1000 euros I withdrew this amount after two weeks I receive an email from them telling me that I have loaded the terms and conditions and that my winnings will be confiscated and only my deposit will be returned within 14 days because I violated the terms and conditions..because I come from Germany and Germany is banned in their casino my question is how could I open an account at IEI if I was banned how could I do the verification and receive an email that my account is verified once my address in Germany was evident on my documents sent for verification how could I make a deposit without problems...and the problems only appeared when I had to pay this is a scam
Smem li da pitam da li ste koristili VPN da biste se registrovali u ovom kazinu?
To bi, zapravo, napravilo veliku razliku.
Takođe, kada šaljete dokument na verifikaciju, da li su vas pitali za dokaz o adresi?
May I ask if you have used a VPN to register at this casino, though?
That would make a big difference, actually.
Also when you send the document for the verification, have they asked about the proof of address?
Nisam koristio nikakav VPN, samo sam otišao na Google i tražio onlajn kazina i ovaj kazino se pojavio i bio je primamljiv jer je imao atraktivan bonus dobrodošlice. Naravno, dostavio sam dokaz o mojoj adresi u Nemačkoj, izvod iz banke, poslali su mi imejl u obliku „ako želim da izvršim isplatu, da im pošaljem dokaz o mojoj adresi kako bi verifikovali moj račun". Objavio sam svoj razgovor sa odeljenjem za verifikaciju ovde, jasno možete videti moj izvod iz banke koji im je poslat kao dokaz o adresi. 




I didn't use any VPN at all, I just went to Google and searched for online casinos and this casino came up and it was tempting because it had an attractive welcome bonus.Of course I provided proof of my address in Germany, bank statement they sent me an email like if I want to make my withdrawal to send them proof of my address to verify my account I posted my conversation with the verification department here, you can clearly see my bank statement sent to them for proof of address.




Situacija nije jasna jer u svojim uslovima korišćenja navode da Nemačka nije prihvaćena. Ali normalno je da Nemačka nije prihvaćena, ne bih trebalo da imam pristup njihovom kazinu, bio bi ograničen, ali sam napravio i video da biste videli da se kazinu može pristupiti i da se možete registrovati bez ikakvih problema i bez ikakvog obaveštenja. Problem je što kada su proveravali moj nalog, trebalo je da bude zatvoren, pa ga nisu proverili za mene. Ovo je očigledno prevara, oni idu sa nadom da mogu izgubiti, a ne pobediti. A uz to su neki od njihovih imejlova poslati na nemačkom.
The situation is not clear since they have in their terms and conditions that Germany is not accepted. But normally if Germany was not accepted, I should not have had access to their Casino, it would be restricted, but I also made a video so you can see that the casino can be accessed and you can register without any problem and without any notification. The problem is that when they checked my account, it should have been closed, so they did not check it for me. This is clearly a scam, they go with the hope that they can lose and not win.and on top of that some of their emails were sent in German
Situacija nije jasna jer u svojim uslovima korišćenja navode da Nemačka nije prihvaćena. Ali normalno je da Nemačka nije prihvaćena, ne bih trebalo da imam pristup njihovom kazinu, bio bi ograničen, ali sam napravio i video da biste videli da se kazinu može pristupiti i da se možete registrovati bez ikakvih problema i bez ikakvog obaveštenja. Problem je što kada su proveravali moj nalog, trebalo je da bude zatvoren, pa ga nisu proverili za mene. Ovo je očigledno prevara, oni idu sa nadom da mogu izgubiti, a ne pobediti. A uz to su neki od njihovih imejlova poslati na nemačkom.
The situation is not clear since they have in their terms and conditions that Germany is not accepted. But normally if Germany was not accepted, I should not have had access to their Casino, it would be restricted, but I also made a video so you can see that the casino can be accessed and you can register without any problem and without any notification. The problem is that when they checked my account, it should have been closed, so they did not check it for me. This is clearly a scam, they go with the hope that they can lose and not win.and on top of that some of their emails were sent in German
Izgleda da to nemaju sprovedeno nijednim softverom, i zato možete da igrate iz Nemačke.
Verujemo, međutim, da ako uzmu vaš depozit i dozvole vam da igrate, trebalo bi da vam isplate i dobitke.
Jedino što sada ovaj kazino ima nizak bezbednosni indeks i nisam siguran da li će komunicirati sa nama, pa hajde da sačekamo i vidimo kako će to proći. Držim palčeve za vas, svakako. 🤞
It looks like they don't have it enforced by any software, and that is why you are able to play from Germany.
We believe, though, that if they take your deposit and let you play, they should pay out your winnings as well.
The only thing now is that this casino has a low safety index, and I am not sure if they will communicate with us, so let's wait and see how it will go. I keep my fingers crossed for you, for sure. 🤞
Ovo je prevara da vam uzmu novac i kada izgubite sve bi trebalo da bude u redu i možete uplatiti koliko god želite depozita, ali kada dobijete, trebalo bi da navedu ovaj razlog jer ste prekršili uslove i odredbe da bi mi vratili moj dobitak. Nakon što su proverili moj nalog i videli da živim u Nemačkoj, oni se drže ideje da ako izgubite, njih nije briga. Takvi su svi kazina. Kada izgubite, savršeno je, ali kada dobijete, nerviraju me problemima da vam ne daju novac.
This is a scam to take your money and when you lose everything should be ok and you can deposit as many deposits as you want but when you win they should put this Reason because you violated the terms and conditions to give me my winnings once they checked my account and saw that I live in Germany but they go with the idea that if you lose they don't care that's how all casinos are when you lose it's perfect but when you win they annoy me with problems not to give you money
Njih niko ne kontroliše, pa se mnogo puta ponašaju na način koji opisujete, nažalost. Zato se trudimo da se „borimo" protiv ovakvog ponašanja koliko god možemo.
They are not controlled by anyone, so many times they act in such a way as you describe, unfortunately. That is why we try to "fight" against this kind of behavior as much as we can.
Da, ali takvi kazina treba da budu isključeni iz Medium online, to jest, ok, ne dozvoljavate mi da igram, ne dozvoljavate mi da pristupim vašem sajtu, ne dozvoljavate mi da verifikujem i uplatim depozit, a onda ako pobedim, kažete mi da sam prekršio uslove korišćenja, to jest, ovo je prevara, uzimate mi novac bez ikakvog problema, ali kada morate da mi platite, tražite razloge, a ja imam još dva kazina na koja se žalim, ali Guru mi ne dozvoljava da ih pregledam. Gde mogu da podnesem žalbu na ova dva kazina? Jer je Only Spinmi zatvorio moj kazino jer sumnjaju da sam počinio prevaru, osvojio sam 750 i nakon što sam izvršio podizanje, zatvorili su mi račun i ručno su prebacili novac sa mog računa, ali mesec dana niko nije odgovorio i nisam primio novac i i u Milioner Casino sam osvojio 1500 evra dali su mi 500 evra, ali ne 1000 evra nisu mi rekli da verifikujem svoj nalog već su mi suspendovali nalog i rekli da se samo u kazinu verifikacija vrši na sajtu, ali ne mogu da pristupim. više se nije pojavilo, nakon dugih poruka putem imejla rekli su mi da dostavim dokumenta putem imejla i već mesec dana čekam verifikaciju, a niko je ne radi, a uvek mi kažu da su dokumenti poslati na verifikaciju već mesec dana. 

Yes, but such casinos should be excluded from Medium online, that is, ok, you don't allow me to play, you don't allow me to access your site, you don't allow me to verify and deposit, and then if I win, you tell me that I violated the terms and conditions, that is, this is a scam, you take my money without any problem, but when you have to pay me, you look for reasons, and I have two more casinos to complain about, but Guru won't let me review them.Where can I make a complaint about these two casinos?because Only Spinmi closed my casino because they suspect I committed fraud, I won 750 and after I made a withdrawal they closed my account and they transferred money from my account manually but for a month no one has responded and I haven't received any money and and at Milioner Casino I won €1500 they gave me €500 but not €1000 they didn't tell me to verify my account but they suspended my account and said that only in the casino is the verification done on the site but I can't access it anymore after long messages by email they told me to provide the documents by email and for a month I've been waiting for verification and no one does it and they always tell me that the documents have been sent for verification for a month

Nisam baš siguran šta mislite kada kažete da vam ne dozvoljavamo da podnesete žalbu na ove kazina. Zapravo ne vidim na vašem nalogu da ste podneli žalbe za te kazina koje ste pomenuli. 🤷♀️
A kada je u pitanju ovaj kazino Tukan, nažalost, oni imaju veoma nizak indeks bezbednosti, tako da nisam siguran da li ćemo moći da ih kontaktiramo, a bez kazina koji je uključen u žalbu, nema šanse da naš tim istraži stvar.
I'm not quite sure what you mean by saying that we don't let you make a complaint about these casinos. I actually don't see in your account that you have submitted complaints for those casinos you mentioned. 🤷♀️
And when it comes to this Tucan Casino, unfortunately, they have a very low safety index, so I am not sure if we'll be able to get in touch with them, and without the casino involved in the complaint, there is no chance for our team to investigate the matter.
Ako ne možete da vidite ove kazina na listi, podnesite žalbu bilo kom kazinu i objasnite našem timu kom tačno kazinu želite da podnesete žalbu.
If you are unable to see these casinos on the list, please submit your complaint to any casino and explain to our team to which casino exactly you want to file that complaint.
Zdravo, igrao sam u kazinu Tuskan i osvojio 1400 nakon nedelju dana igranja, sada kažu
Razlog za konfiskaciju vašeg dobitka je taj što ste prekršili naše uslove korišćenja u vezi sa tačkom „7.6. Igranje sa aktivnim bonusima je ograničeno na sledećim slotovima". Igrali ste igru „9 Pots of Gold, Madame Destiny Megaways, The Dog House, Cash Connection Sizzling Hot, Live Casino" sa bonus stanjem.
Pored toga, prekršili ste naše uslove korišćenja usluge u vezi sa tačkom 7.16. „Maksimalna dozvoljena opklada za klađenje bonusa je 2 evra. Postavljanje opklade veće od 2 evra dok imate aktivan bonus smatraće se kršenjem uslova bonusa i rezultiraće gubitkom svih dobitaka povezanih sa takvim opkladama." sa bonus stanjem. Prekoračili ste ovo jednom ili više puta dok ste klađeni na svoj bonus.
Šta mogu da uradim povodom ovog prevarnog kazina
hi I have played Tuscan casino and won 1400 after a week of messing around they now say
The reasoning behind the confiscation of your winnings is that you’ve breached our terms of service regarding point "7.6. Gaming with active bonuses is restricted in the next slots". You've played the game "9 Pots of Gold, Madame Destiny Megaways, The Dog House, Cash Connection Sizzling Hot, Live Casino" with a bonus balance.
Additionally, you’ve breached our terms of service regarding point 7.16. "The maximum allowed bet for wagering the bonus is 2 EUR. Placing a bet higher than 2 EUR while having an active bonus will be considered a violation of bonus terms and will result in the forfeiture of any winnings associated with such bets." with a bonus balance. You have surpassed this one or more times whilst wagering your bonus.
what can I do about this scam casino
Ahpj, verovatno će biti važno da li si zaista igrao sa bonusima koji su zabranjeni. Takođe, da li si prekršio maksbet. To su uobičajene stvari koje igrači uvek moraju da provere kada igraju sa bonusima. Jesi li proverio nešto slično?
Ahpj, it will probably be important whether you actually played with bonuses that are prohibited. Also, whether you violated the maxbet. These are common things that players must always check when playing with bonuses. Did you check anything like that?
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.