Tucan casino review (strana 8)

Srebro

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

Hello Jaro.

I have just had an email from Tucan saying I have breach there T&C therefore they have blacklisted my account !

They have also said I will get all my deposits back to the sum of €580 which is only what the owe me in winnings all deposits are thousands but I'm happy just to take the €580. What is strange is it's identically written in the same way as Kingdom so I'm 99% sure there are same company. They have also said that could take 14 days even though it's they claim it's been sent to my account. I will keep you posted in any updates

Forum and Reviews Administrator

pre 2 meseci

OriginalPrevod

Hey, okay right!

And did they tell you also what you breached? Are you aware of something like that? 🤔

If you are satisfied with what they offered you it's up to you.

But if you don't think you broke some rules, I wouldn't be positive about it.

Srebro

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

They said I broke there T&C's which is BS as I have played the same way and the same 2 games. I have won a lot with them so I think it's down to that or as I'm adamant about is that Tucan and kingdom are the same company. TBH if there going to send my winnings as they say then it's there loss not mine I will spend my money else where.

Forum and Reviews Administrator

pre 2 meseci

OriginalPrevod

Well, but what you broke needs to be known. Did they refer to some concrete Terms?

Srebro

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

This is what they sent. It's total BS but what can I do. Also for the last week I have had a lot of casino repayments refunded and I have no idea why it where from !

Dear Craig,

I hope this message finds you well.

Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.

Forum and Reviews Administrator

pre 2 meseci

OriginalPrevod

Well, that's a pretty general answer. I would say that we won't learn anything from it.

But the complaint is still open, so I would use it to seek an explanation. I definitely wouldn't close it yet. I would tell Veronika what I agreed to, but I probably wouldn't close it yet.

Bronza

Norveška

pre 2 meseci

OriginalPrevod

Just found Tucan Casino and the design looks nice. Does anyone know if the bonuses are worth it or is it better to skip them?

Srebro

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

Walk away. Read all the comments on how bad this site is at paying out

Forum and Reviews Administrator

pre 2 meseci

OriginalPrevod

Hello, I would say you have a lot of information here in this thread form other players. 🙂

Did you read that?

Try it and tell me if you still want to play here.

TatiaChkhaidze

inf3rnocbv

Srebro

Grčka

inf3rnocbv

pre 2 meseci

OriginalPrevod

Jesi li konačno dobio/la svoj novac?

Automatski prevedeno:

Bronza

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

file

reading all these comments has made me worry, but how the hell am i going to get all that paid out?

Bronza

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

Also, i was a vip member, which said you have a personal manager where you can have higher limits ect, logged in today & ive been removed from VIP 🤣 am all verified, that was quick

Social Media & Community Specialist

pre 2 meseci

OriginalPrevod

I briefly looked at the casino's Safety Index and it is also not very reassuring. But I'm not here to scare you off, of course.

If you want to talk about it further, I have a question regarding the VIP stats in mind. Do you perhaps know based on what criteria the VIP statuses work in this casino?

Sometimes it only takes a few withdrawal requests in a row to lose it, so I'm curious.

In any case, don't hesitate to lodge a free complaint if this casino fails to pay the withdrawal within 14 full days. Okay?

Bronza

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

file

so they want me to withdraw £70,000 by doing 1000 twice a week for a whole year!!

i dont think im going to get it & also i actually dont have the patience or the willpower to do that

Srebro

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

Well done in winning 70K what games did you play to get that. Also if you fight them they will close your account and pay.even slower someone push too hard. They closed my account whilst owing me 580 and been told that's coming in 19. Separate payments !

Social Media & Community Specialist

pre 2 meseci

OriginalPrevod

Congratulations on such a huge win!!!

This is precisely why I was inquiring about the VIP status requirements.

In my opinion, if a player holds VIP status and submits withdrawal requests while still being a VIP, those requests should adhere to the VIP limits. At least for some time, because in most casinos VIP rank vanishes when a player starts withdrawing more.

Still, rules are rules and as the email shows no matter the situation, it always depends on what is stated there. 🙁

It literarily hurts.

Social Media & Community Specialist

pre 2 meseci

OriginalPrevod

Another example of the limits, and no willingness to make a good gesture, I guess.

Did I understand correctly that 19 withdrawal requests are needed to withdraw 580? Wait, it is supposed to be 19/11 - a date, perhaps?

Srebro

Ujedinjeno Kraljevstvo

pre 2 meseci

OriginalPrevod

19 individually payments to the total of £580 I had a full break down but it's an absolute joke as I haven't had one payment yet. They did say it was sent to my bank account and could take 14 days to clear which is BS