Rockstar Casino - opšta diskusija

The casino seems to have stopped putting through withdrawals. My fear is that they are doing this as they are going out of business. The chat agents just say the same thing no matter what you ask and always just day that they need more time. 10 days seems to be enough time.

Hello, I also find this concerning because the casino was assessed to be among the smaller ones... Well, would you mind lodging a complaint, perhaps? You know, I'd love to be optimistic, but if they fail to pay out in the next few working days, I guess our intervention might come in handy. We usually allow casinos 14 full days to sort things out, but in this case, I would not hesitate much if I were you.

What do you think?

I have made a complaint. I think that 10 days is enough time in this case. It seems like they started ok but now are either in trouble money wise or they are using tactics to try and make me just use the money in the account? It is hard to know what to think....

Well, I understand you feel like there's no point in continuing to wait, and I understand it might feel weird. Just as I said, we allow the casino those 14 full days, and even so, I'd love to change that for you. This is the complaint process, I'm afraid.

So, did the casino add something concrete, please? Something we can perhaps work with?

They cancelled it again and did not supply a reason.

I wish I could tell you why the casino keeps blocking your withdrawals, but I have no clue. Is there any way to contact them that you have not already tried, please? What about social media profiles, perhaps?

Well, the casino's Safety Index is not very high, so I'm quite concerned too, of course.

Scam!!!

I won 1,600 PLN on my account, and after a while, all the money disappeared.

Don't deposit your money there. They rob people!

Hi, did the casino tell you why your money was lost and what happened? Did you play here with a bonus or not?

Try to tell me more if you can.

I left a review, and a casino representative wrote back saying it's not possible to play from Russia. How is that possible? I successfully registered and passed verification. What's going on? The forum says it's possible to play from Russia. I can't reply to the reviews or ask the casino representative.

Я оставила отзыв, мне представитель казино написал, что с России играть нельзя. Это как? я успешно зарегистрировалась и прошла верификацию. Что происходит? на форуме написано, что играть с России можно. Я не могу в отзывах ответить и спросить представителя казино

Also, according to our information, your country is allowed; you're right.

May I ask if you played with or without using a VPN, please?

Our complaint team will look into this case soon and hopefully then get in touch with the casino. We believe that if a casino accepts players' deposits, and this player plays according to all the terms, they have to pay the winnings as well, actually.

Yes, I used a VPN.

Да, я использовала VPN

I believe Romi made a good point here. If a country is included in the registration form, not excluded from the rules, and the player adheres to all the rules, then the fair casino should also pay out the winnings.

Hopefully the complaint will resolve the matter.