Dragi Ksarocks,
Hvala vam što ste naveli svoje korisničko ime i kontaktirali nas. Razumemo da je došlo do kašnjenja u vašim uplatama i izvinjavamo se zbog eventualnih neprijatnosti.
Mogu da vas obavestim da su vaša prethodna povlačenja od 16. i 27. februara plaćena i da sam zatražio dokaz o uplati, koji ću vam uskoro poslati na e-poštu.
Štaviše, preostali iznos, i želim da vas uverim da ćemo ga obraditi prema vašem zahtevu.
Pored toga, želeo bih da razjasnim proces povlačenja. Kada se povlačenje pokrene, može proći do 24 sata da uđe u fazu obrade, u zavisnosti od vremena povlačenja. Nakon ulaska u fazu obrade, uplata se šalje platnom sistemu na isplatu, a bankovni transferi mogu trajati od 1 do 5 radnih dana.
Cenimo vaše razumevanje u vezi sa zaostatkom zbog nekih sistemskih problema i cenimo vas kao igrača. Želimo vam sve najbolje i nadamo se da ćete uživati u svom iskustvu u našem kazinu.
Srdačan pozdrav,
Scatterhall
Dear Xarocks,
Thank you for bringing up your username and reaching out to us. We understand that there have been some delays in your payments, and we apologise for any inconvenience this may have caused.
I can inform you that your past withdrawals from Feb 16th and Feb 27th have been paid, and I have requested proof of payment, which I will send to your email shortly.
Moreover, the remaining balance, and I would like to assure you that we will process it as per your request.
Additionally, I would like to clarify the withdrawal process. Once a withdrawal is initiated, it may take up to 24 hours to enter the processing stage, depending on the time of withdrawal. After entering the processing stage, the payment is sent to the payment system for payout, and bank transfers can take anywhere from 1-5 business days.
We appreciate your understanding regarding the backlog due to some system issues, and we value you as a player. We wish you all the best and hope you enjoy your experience at our casino.
Best regards,
Scatterhall