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Mogu li da vas pitam šta tačno želite da postignete s tim? bez uvrede znači, samo pratite svoje postove i pitajte me to
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Scatterhall Casino - opšta diskusija (strana 18)
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Počinjem da sumnjam u Casinoguru tim. Kako možete da mislite da je ispravno da Scatterhall ponovo otvori trajno samoisključen nalog bez ponovnog otvaranja sledećeg dana? Kako možete prihvatiti da je Scatterhall prekršio sve uslove i odredbe i jednostavno odbacujete moju žalbu kao neosnovanu?
Svaki igrač koji se malo razume u T&C treba da pogleda moju žalbu na Scatterhall Casino i shvatiće da sam u pravu, ali tim u Casinoguru-u je neosnovan protiv mene sa argumentima koji nisu.
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Hi, I'm not the complaints specialist, but your cases seems to be very clear to me. We didn't penalize the casino since you didn't mention the gambling addiction or generally problems with gambling when you asked for the account closure.
I'm aware it may sound like a small detail, but that's something that really matters in the online gambling business. I worked in a casino on my own and many people (long-term customers) asked us to close their accounts simply because I refused to give them a bonus. Then they regretted the decision on the next day, because they wanted to play again and they knew our casino is great.
I agree that it would be better if you couldn't reopen your account straight away. Some players even use the self-exclusion as a protection against losing their winnings. They sometimes request the withdrawal and self-exclude themselves until they receive the payment. Some cool-off period would be nice to have, but it's rather a feature that improves the player's quality of life then something that the casino must have.
Contrary to this, I agree that everyone should stick to their terms and conditions and it really looks like they state:
7.5.3 A self-exclusion implemented by means of this clause will only be removed at your request with a 7-day cooling-off period or after the specified duration of the self-exclusion period.
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Since there was a weekend on 11th and 12th, I'm not surprised the second payment hasn't reached your account, but when it comes to the first one, it's a bit longer, but I know that even when you process the international payment immediately, it can take up to 5 business days.
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Da, može biti, ali poslednji put je uvek bilo istog dana ili najkasnije sledećeg dana, samo sam iznenađen
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Na masa341 je već 10 dana, što je veoma neobično!
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Počinjem da sumnjam u Casinoguru tim. Kako možete da mislite da je ispravno da Scatterhall ponovo otvori trajno samoisključen nalog bez ponovnog otvaranja sledećeg dana? Kako možete prihvatiti da je Scatterhall prekršio sve uslove i odredbe i jednostavno odbacujete moju žalbu kao neosnovanu?
Svaki igrač koji se malo razume u T&C treba da pogleda moju žalbu na Scatterhall Casino i shvatiće da sam u pravu, ali tim u Casinoguru-u je neosnovan protiv mene sa argumentima koji nisu.
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Hello,
what I found as the most crucial part of the complaint - is this:
"I am sorry, but I don't see any message in which you clearly stated that you want to close your account due to gambling addiction. If you saved such a message, please forward it to me in a separate email. Thank you."
Additionally:
"Please note that stating a gambling problem as a reason for account closure is a basic requirement for us to proceed with a complaint like this and request a refund. Many players use an option to close their accounts just to take a break from playing, but that doesn't mean that gambling is a serious problem for them. Since you didn't clearly state you have a gambling problem, the casino was allowed to reopen your account and I am afraid that there is not much more we can do in this situation.
Since your account has been closed without an option to reopen it in the meantime, I am afraid that in this case, we are not able to proceed further with your complaint and ask the casino for a refund of your deposits. We would really like to help, but it is impossible for us this time."
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@scatterhall, 03/08 i 03/10 uplate su ispale ali još nisu na računu, poslednji put je uvek bilo istog ili sledećeg dana na računu! Možeš li to da ponoviš? Da li ponovo ima problema sa provajderom plaćanja? Srdačan pozdrav
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Hello there.
Just a kind note: use the reply button instead of using @ - it does not tag profiles here.
Thank you 🙂
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Šta želim da postignem? Kao što vidite, činjenica da se kazino pridržava njihovih uslova utiče i na veliki broj igrača koji ne primaju uplate u navedenim periodima i samo brže (vrlo sporo) ako unesu svoje korisničko ime. Ne razumem kako neko može biti tako lakoveran. Igrači koji ne poznaju ni Casinoguru ni Askgambler sigurno neće dobiti svoj novac jer se ne objavljuju.
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Ako se ovde slažete, zašto se ništa ne radi? Negativni poeni za kazino ili traženje sredstava koja Scatterhall nije trebalo da dobije tokom ovog perioda. Jednostavno je presuđeno u korist kazina bez ikakvih posledica. Sa ocenom 7,2, ali zaštita igrača i još više je za podsmeh.
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@ scatterhall 2 uplate su izašle pre nedelju dana i još uvek nisu na mom nalogu, da li opet ima problema sa provajderom plaćanja?
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ali onda ne treba da navodite da možete svaki dan isplatiti 500 evra
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1
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Možete li proveriti status mog povlačenja? Moje korisničko ime je Maik
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Nažalost, čini se da trenutno traje malo duže - još uvek moram da izvršim plaćanja...
nadamo se da ćete to ponovo staviti pod kontrolu - bila bi šteta za ovaj kazino
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Malopre je funkcionisalo tako dobro. Tako nešto ostavlja veoma negativan utisak.
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Zdravo scatter, uplata još nije stigla, možete li mi reći šta se dešava i ako su mi zaista uplatili novac rekli su mi da ću danas biti akreditovan i ništa nisam dobio i još čekam, ja sam počinje da očajava 
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Da, tačno kao što kažete, poslednje 3 nedelje su bile odlične - sada moja uplata nije obrađena od četvrtka i još uvek imam 4 uplate ispred mene....
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Hi, Yasin. I have closed several casino accounts due to reasons not related with a gambling problem/addiction, sometimes it's because I found something unfair about each casino or I deemed the whole experience as mediocre, so the natural consequence is requesting an account closure. There is something to have in mind: if you approach support and order a PERMANENT account closure, the casino will likely ask you why you are taking such decision and if you mention the reason to request a permanent closure is a gambling problem, the casino MUST try it's best to ignore all sort of requests to reopen said account and BAN you from its sister casinos if possible, but if you close permanently an account for other reasons besides addiction, then the casinos can consider reopening your account if you ask for it. Briefing: if you didn't explicitly tell them you have a gambling problem, then they can reopen your account if you ask for it and reject refund requests, that's why you must always make sure to mention the reason for the closure, specially if it's addiction related. If casinos reopens accounts knowing the users are addicts, said casinos deserves to be labeled as predators.
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Zdravo draga zajednica, ovde isplate traju zauvek. Ponekad je novac došao na moj račun tek 10 dana nakon navodne obrade. Obrada većih iznosa će trajati više od 5 dana. Kazino za to okrivljuje navodne sistemske probleme ili previše isplata.... tako da imam loš osećaj u vezi mojih isplata.. oko 2000 € je u sobi.
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