Scooby Bet Casino - opšta diskusija (strana 4)

pre 11 meseci od Ramirexxx

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Social Media & Community Specialist

pre 10 meseci

OriginalPrevod

i tried to write to license issuer about scoobybet, but they have not replied anything in 2 weeks. Curacao license issuer is as corrupt as casino that it licenses. i wrote to complaints@gaminglicences.com as Casinoguru is suggesting. Should i complaint somewhere else or what else can we do? I understand that money is already gone, but perhaps something can be done for future.

pre 10 meseci

OriginalPrevod

I just can't recall why I couldn't find your specific complaint, so don't mind me giving you a little refresh.

If you are not involved in sports betting, I'd say you should submit the complaint. If the case lies in sports betting, however, then I have to say, there is not much to advise aside from the steps you've already taken.

Additionally, many players have been waiting far longer for the response from the license provider, I'd say the current events support further delays, though. Have you heard👈 ?

Mlađi Pripravnik

Estonija

pre 10 meseci

OriginalPrevod

i haven't opened a complaint in Casinoguru just because it is clear cut case. As you said, you haven't had a contact with Scooby. What would change if i open a complaint? They are already on some beach drinking pina colada, on our treat. It would be foolish to believe that after more than a month of silence they start communicating and give any of the customers money back.

Forum and Reviews Administrator

pre 10 meseci

OriginalPrevod

I don't think you should ever give up and if the casino didn't try to resolve your situation, then it would get black points which affect its safety index. Therefore, it is certainly appropriate to open a complaint in such cases, even if the player does not get the money in the end.

Here you will get more information that is useful to know in the context of a complaint.

So if you do decide to file one, let me know.

Pripravnik

Italija

pre 10 meseci

OriginalPrevod

the license is invalid

goodbye money

Casinoguru gives this casino a score of 10 , terms and conditions are still correct and fair

they removed the license logo from their site

file

file file

https://validator.antillephone.com/validate?domain=www.scoobybet.com&seal_id=7910fb1b10bd1ac9811e52c3fcff057965ffa4c0dbe77c6466409f984106bff00d19f7e45049b77f37b9390e4569c29c&stamp=9e3de683883e0d2e6a9a70503f78ef25

Pripravnik

Italija

pre 10 meseci

OriginalPrevod

The social pages were also closed

but the terms and conditions on their site are excellent and fair

Social Media & Community Specialist

pre 10 meseci

OriginalPrevod

How lovely.

Safety index 10? Not really...

file

It's really awesome to find something that you believe will show Casino Guru in the worst light, right?

We know that too, just waiting for the final confirmation from the license provider, because: now comes the important part "Curacao's new digital licensing seal comes into effect" Thus, the older validators won't be functional for quite some time.

Additionally, and frankly, we are close to marking the casino as closed or zombie, as far as I'm informed.

Which logic do you use to put things together, I wonder...? How does the term's fairness go together with casino closure? Nevermind.

Thank you.

Ažurirano od strane autora pre 10 meseci

Pripravnik

Italija

pre 10 meseci

OriginalPrevod

Hi Radka

as already reported,

your scoring system needs to be reviewed

users track the score and get scammed

It is not possible that other forums assign a rating of 4

and casinoguru rated 7.6 (two days ago rated 8)

for a casino that has evaporated

give it a rating of 1

when will it come back online, if it will come back, adjust the rating

Pripravnik

Italija

pre 10 meseci

OriginalPrevod

I verified

all casinos with license No.#8048/JAZ

they have the validator working

From what I read you are trying to grasp at straws

Forum and Reviews Administrator

pre 10 meseci

OriginalPrevod

I think these ratings are the norm and are done according to a certain process. However, when you put two and two together, you will find that it is not from day to day that it will change. Our team that is in charge of these things monitors the situation consistently and does everything to make sure that the safety index is right.

So thanks for the recommendation, but I think we will stick to our procedures.

Pripravnik

Italija

pre 10 meseci

OriginalPrevod

ok, but after almost 2 months

it is now established that they have evaporated

I don't respond to complaints

they don't respond to emails

why still leave a rating of 7.6?

this is not respectful towards the readers of the forum

and for those who followed your instructions as a safe platform, until a few days ago it was 8

Forum and Reviews Administrator

pre 10 meseci

OriginalPrevod

When a casino fails to resolve a complaint, it then receives black points which affect its safety index. Just because you write that you had a bad experience, which may be true, doesn't mean that the rating will go down right now. The whole complaint process has to go through and when our team comes to the conclusion that the casino was at fault and does not try to resolve the complaint, then there are consequences. But I have seen that the safety index has dropped again, so if this continues it will only get worse for the casino. 🤔

Pripravnik

Italija

pre 10 meseci

OriginalPrevod

Hi Jaro,

still with my complaint? The €80 they stole doesn't change my life

and in any case you have not protected a reader,

who followed your link

because your rating of the casino was excellent

I write out of respect for the readers of the forum

we have a discussion about a closed casino

and ran away with the money

today assign a score, as if it were a reliable casino

This is shameful

Forum and Reviews Administrator

pre 10 meseci

OriginalPrevod

The casino had a good safety index because there were almost no complaints against them and our team determined what it would be based on various other things. At the end of last year, the casino had its first unresolved complaint and then two more not too long ago, so there was not much to lower the safety index on. The more players who report and the casino does the same, the worse it will be for them.

I even watched the user revies, which the casino used to answer too, but later stopped. Obviously something has happened, so probably not in the right direction.

Of course it's fine that you wrote on the forum and shared your experience and I think other players will be happy for that, so that's it from my side.

Stariji Pripravnik

Grčka

pre 10 meseci

OriginalPrevod

There is no point to blame each other. We have accept the situation and try to get back our money. Could you as casinoguru to do something? Could you sent a mail or a letter to their X licence authority to explain the situation? or could you advise all us what can i do to find a way to get our money?

Pripravnik

Italija

pre 10 meseci

OriginalPrevod

They don't have a license

it is not valid

they have removed from their site

https://validator.antillephone.com/validate?domain=www.scoobybet.com&seal_id=7910fb1b10bd1ac9811e52c3fcff057965ffa4c0dbe77c6466409f984106bff00d19f7e45049b77f37b9390e4569c29c&stamp=9e3de683883e0d2e6a9a70503f78ef25

Antillephone is currently not responding when a license is active , imagine if he can ever reply for disabled

Community & Complaints Administrator

pre 10 meseci

OriginalPrevod

Hello. I am sorry for this ongoing situation. Our complaint team try to do their best to help players out thru their complaints, and do everything they can to get all the issues resolved. It is a hard task, of course, especially if the casino is not willing to cooperate. Which is the case in this situation, as we lost all the contact with their support. Also, unfortunately, for us to contact the licensing authority is not possible in the name of any player. Only you, as players, can do so.

Pripravnik

Bosna i Hercegovina

pre 10 meseci

OriginalPrevod

file

Bye bye money.

Mlađi Pripravnik

Estonija

pre 10 meseci

OriginalPrevod

so what licensing authority you suggest us to contact then? Curacao isn't answering to complaints emails(at least it hasn't for a month) and license was fake anyways, no?

Stariji Pripravnik

Rusija

pre 10 meseci

OriginalPrevod

Antilephone NV i kazina pod njegovom licencom su uglavnom prevaranti. Nemojte se igrati sa njima ili se čak registrovati. Vaš novac će biti ukraden. Oni rade u tandemu, neki izdaju licencu kazinu za prevaru, a kazino prevara krade novac od igrača. Dobit se deli.

Automatski prevedeno:

Forum and Reviews Administrator

pre 10 meseci

OriginalPrevod

file

Bye bye money.

pre 10 meseci

OriginalPrevod

Oh well, I'm sorry to tell you the truth. Did you find out by any chance when you went to the casino to log in? You didn't think about filing a complaint?

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